Dear Kevin, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the roof leak and the toilet being difficult to flush is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenace team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and we hope to see you again soon!

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and we hope to see you again soon!

Thank you for taking the time to review your stay with us at Tru by Hilton Shepherdsville/Louisville South. We're so glad to hear you had an enjoyable time here. We hope we get the chance to have you stay with us again in the future!

Thank you for sharing your experience with us at Tru by Hilton Shepherdsville/Louisville South! We're so glad to hear you had an enjoyable stay with us. Thank you for being such a great guest, and we hope to have you again some time!

Thank you for sharing your experience with us at Tru by Hilton Shepherdsville/Louisville South! We're so glad to hear you had an enjoyable stay with us. Thank you for being such a great guest, and we hope to have you again some time!

Thank you for sharing your experience with us at Tru by Hilton Shepherdsville/Louisville South! We're so glad to hear you had an enjoyable stay with us. Thank you for being such a great guest, and we hope to have you again some time!

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and we hope to see you again soon!

Thank you for sharing your experience with us at Tru by Hilton Shepherdsville/Louisville South! We're so glad to hear you had an enjoyable stay with us. Thank you for being such a great guest, and we hope to have you again some time!

Thank you for sharing your experience at Tru by Hilton Shepherdsville/Louisville South. We're so glad to hear you had an enjoyable stay. Thank you for being such a great guest and we hope to have you stay with us again sometime!

Thank you for sharing your experience with us at Tru by Hilton Shepherdsville/Louisville South! We're so glad to hear you had an enjoyable stay with us. Thank you for being such a great guest, and we hope to have you again some time!

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and for being a Hilton honors member and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon! ”

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and for being a Hilton honors member and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon! ”

Thank you so much for taking the time to review your stay with us at Tru by Hilton Louisville South. We're so glad to hear you had an enjoyable time! Thank you for being such a wonderful guest and we hope to have you again with us some time!

Thank you so much for taking the time to review your stay with us at Tru by Hilton Louisville South. We're so glad to hear you had an enjoyable time! Thank you for being such a great guest, and we hope to get the chance to have you stay with us again sometime!

Thank you for taking the time to review your stay with us at Tru by Hilton Louisville South. I apologize you experienced some issues with noise during your stay. Our front desk staff is available 24/7 to handle any excessive noise, and we enforce quiet hours from 10pm-6am nightly.

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and for being a Hilton honors member and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon! ”

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon!

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon!

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon!

Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We are so glad to hear you had such a wonderful stay! Thank you for being a great guest and helping make Tru by Hilton “Uniquely Tru”. We do hope to see you again soon!

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!!

Thank you for sharing your experience here at Tru by Hilton Shepherdsville/Louisville South. We're sorry to hear you had an unpleasant stay. Unfortunately, there does not seem to be a reservation attached to this review nor could we find one from the name provided. We cannot address an issue we are not aware of. If you'd like to discuss your experience further please feel free to contact us.

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!!

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!!

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!!

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!!

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!!

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!!

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!!

Dear Debra, Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by the people around you. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!! Mysti H.

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!! Mysti H.

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!! Mysti H.

Dear Pauletta,Thank you for staying with us at the Tru by Hilton Shepherdsville Louisville South. We’re sorry to hear the shower temperature didn’t meet your expectations. It is kept at a specific temperature to avoid injuries. We do hope you enjoyed your stay otherwise and hope to see you again soon!

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! I do apologize for the temperature of the pool, hopefully it'll be better for you next time!! Again, thank you for your stay and your feedback and we look forward to welcoming you back!! Mysti H

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!! Mysti H.

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!! Mysti H.

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!! Mysti H.

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!! Mysti H.

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back!! Mysti H.

Thank you for your recent stay at Tru by Hilton Louisville South. We are so glad to hear you enjoyed your stay with us and we hope to see you again soon!

Thank you for taking the time to leave a review. We see you ended up staying another night & you had a pet with you. Can you please let us know why we got a 2? We strive to be a 9 or 10. We’re sorry we failed at that, but we see you decided to stay another night in our handicap room. We hope to hear from you!

Greetings from Tru by Hilton Louisville South!Thank you for staying with us and taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back soon!

Thank you for taking the time to leave a review. I looked at your reservation and you stayed in room 418, I apologize you smelled something which there hasn’t been a dog in that room since 8/31/23 from our records. The floor can get sticky at times due to the temperature changing, which I apologize for that happening. Please know we’re here 24/7 to assist, you can call down or stop by the front desk, as we would like all guests to enjoy their stay, as you have in the past. We could’ve moved you or came to the room to see the issues and fix them. We hope you stay with us again! Again I am sorry for the issues you had, please let us know so we can make it right during your stay. Thanks

Greetings from Tru by Hilton Louisville South! Thank you for taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back soon!

Greetings from Tru by Hilton Louisville South! Thank you for taking time out of your day to share your experience on this platform! We are delighted that we could provide a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back soon!

Greetings from Tru by Hilton Louisville South! Thank you for staying with us and taking the time out of your day to share your experience on this platform! We are delighted that we could provide you with a wonderful stay during your visit with us! Again, thank you for your stay and your feedback and we look forward to welcoming you back soon!

Thanks for taking the time to post run away run away due to the water treatment feeling like slime. My apologies for the water softener that is needed in the hotel is different for you. I wish you would’ve asked the front desk, so we could let you know it’s a water softener, there’s nothing wrong with it. When you use soap with a water softer it can be very smooth feeling & feels like it’s not off your skin, but it is. We’re sorry this bothered you, but that is normal when a water softener is involved. Thanks again for the review, maybe now that you know it’s a water softener you can try us again. Take care