I booked a room for just myself and was condescendingly questioned if I would be alone, despite clearly booking for one due to no guests being allowed, which I had already specified. This occurred after I explained that I was seeking accommodation because my apartment had flooded. The noise from other guests was intolerable, with loud intimate noises and arguments from the adjacent room until 3 a.m. To further complicate matters, the hotel staff removed $60 worth of my personal items, including toiletries, from my room without notifying me, citing a plumbing issue as the reason. This discovery was made only after my keycard stopped working and I inquired about it. When I questioned the lack of communication before disposing of my belongings, the response was dismissively inconsiderate.
This incident made me reluctant to leave any items in my room. As a gesture, I was provided with two small travel-sized body washes and shampoos, but my bed remained unmade. Additionally, the shower door malfunctioned, failing to close properly and posing a safety risk. After booking for just two nights, I eagerly anticipated my departure. The unauthorized entry into my room and removal of my belongings were unacceptable. This was, without a doubt, my worst hotel experience. I recommend others to avoid this hotel. Considering my emergency situation due to the flood, retrospectively, sleeping in my car might have been a better option.