My room was ready early, which was great. Reception staff were nice and there was no charge to store luggage before checkin or after checkout. I was in a single, which was a tight fit but had everything I needed. It was an economical use of space. The room seemed to have been renovated recently and everything was clean and new. There were some oddities in the bathroom: the shower controls were so fancy, they weren’t labeled, so I spent 5 minutes trying to figure out which directions were hot and cold. Shower door already didn’t seal properly. The faucet wasn’t big enough for the sink so it was hard to wash my hands. The mattress felt a bit old and stiff but was otherwise comfortable. Window opened a decent amount for some fresh air. I got free breakfast with my booking. Convenient walking distance from a couple Tube stops. I had a nice stay.
Tristan
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก KGH วันที่ 13 พ.ค. 2024
Good morning Tristan, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
The Hotel is centrally located. The room was great for the Family. Our stay was very Comfortable.
Jatin
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Phoenix วันที่ 11 พ.ค. 2024
Good morning Jatin, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Lovely hotel, clean and a great location. Staff were friendly and helpful
Jessica
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Phoenix วันที่ 7 พ.ค. 2024
Good morning JessIca, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Good Afternoon Laura, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Excellent hotel. Fabulous location. Staff extremely helpful. Ideal for solo travellers. Clean, nice furnishings, everything you need for a comfortable stay.
Mandy
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Phoenix วันที่ 6 พ.ค. 2024
Good Afternoon Mandy, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
Massimo
เดินทางกับครอบครัวและเด็กเล็ก
4 พ.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Siamo stati davvero bene!hotel accogliente e personale molto gentile e disponibile. La stanza era pulita e la colazione abbondante. Molto comodo avere a pochi minuti di distanza sia diversi supermercati e locali dove mangiare, sia la metro per spostarsi in ogni direzione.
Se dovessi ritornare a Londra, soggiornerei di nuovo in questo albergo.
Massimo
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 4 พ.ค. 2024
Good morning Massimo , Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
Karen
28 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The location was excellent. Easy two block walk to the Bayswater tube station on the circle line. Easy to hail a cab. Many great restaurants and shops in easy walking distance.
The rooms were very clean though the beds were very hard. I asked about changing rooms to get a different bed and was given a mattress topper, which helped slightly.
Breakfast was great. It's optional but worh it.
Karen
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 29 เม.ย. 2024
Good morning Karen, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Very conveniently located in a beautiful neighborhood that's close to transportation and dining and nightlife.
Hotel is a tad outdated but nothing that makes you think twice. Bed was comfortable and the room was the perfect cozy size for one traveller. I'd absolutely stay here again.
Daniel
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 28 เม.ย. 2024
Good morning Daniel, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
ASPASIA
19 เม.ย. 2024
ASPASIA
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 11 พ.ค. 2024
Good morning Aspasia, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Staff were friendly and hospitable. Room was clean, comfortable. Location was perfect.
Josh Hall
เข้าพัก 11 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 17 เม.ย. 2024
Good afternoon Josh, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Wir haben uns sehr wohl gefühlt und würden dieses Hotel weiterempfehlen.
Sehr gute Ausgangslage für viele Ausflüge und Besichtigungen.
Wir würden gerne wiederkommen.
Liebe Grüße an das Team.
Andreas
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 14 เม.ย. 2024
Good morning Andreas, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Personale disponibilissimo e cordiale. Camera pulita e colazione completa. Albergo situato in area trabquilla e centrale, vicino a fermata metro.
Antonio
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 10 เม.ย. 2024
Good morning Antonio, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
Jonas
9 เม.ย. 2024
Jonas
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 30 เม.ย. 2024
Good Afternoon Jonas, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
10/10 ดีเลิศ
Juliane
6 เม.ย. 2024
Juliane
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 28 เม.ย. 2024
Good morning Juliane, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Voor de vierde keer in het Phoenix hotel. Altijd goed. Het is een basis hotel, maar meer heb ik niet nodig. Helaas deze keer wel luidruchtige buren en ik vond de temperatuur in het hotel overal behoorlijk hoog. Maar echt wel een aanrader.
Arjan
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 7 เม.ย. 2024
Good morning Arjan, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
I travel a lot to London for my work and have stayed in many 3 or 4 star Hotels in London. Phoenix hotel should be a one or max 2 star hotel. My first room was quite small, no air-con, dirty and old carpets. then the electricity in my room filed completely. Tried to call reception for 30 min, but I got busy tone all the time. I went down and they changed my room. The new room was also very small. In the toilet, I had to turn 180 degrees to reach the toilet paper because the space was very tiny to install the paper holder closer. No air-con. No anti slip mat for the bathtub. The wardrobe was too narrow that I could hang my short and jeans. I had to hang my coat somewhere outside. No hot breakfast and extremely busy breakfast area. With the same price I could have been in much better hotels.
AR
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Phoenix วันที่ 7 เม.ย. 2024
Good morning , many thanks for your review of the Phoenix Hotel. Your feedback is much appreciated. We offer a free buffet breakfast but there is a menu if guests want to order and pay direct. We endeavour to make all our guests feel as comfortable as possible. Kind regards, Phoenix Hotel London
6/10 พอใช้
Johanna
28 มี.ค. 2024
Nice hotel, situated near Public Transport. Very clean and very friendly staff. The room was very small, but all the necessities were present.
Johanna
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Phoenix วันที่ 29 มี.ค. 2024
Good morning Johanna, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London
6/10 พอใช้
Rose
25 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
Although I had confirmed that I would simply stay in a hotel room with a twin bed, I found the room, and the bathroom, so small/tight, it was uncomfortable. In the future I would book a double bed.
Rose
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Phoenix วันที่ 26 มี.ค. 2024
Good morning Rose, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Next time if you are not happy with room allocate, kindly speak to a member of staff and if a bigger room is available we can move you. Kind regards, Phoenix Hotel London
Good morning Harim, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Good morning Malgorzata, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
War bereits zum zweiten Mal in dem Hotel. Mir gefällt vorallem die Umgebung, nähe zum Hyde Park. Auch die gute Verbindung zu den öffentlichen Verkehrsmittel mit ist ein Pluspunkt.
Annette
เข้าพัก 7 คืน, มีนาคม 2024
การตอบกลับจาก Phoenix วันที่ 18 มี.ค. 2024
Good afternoon Annette, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
6/10 พอใช้
ale
15 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Habitaciones muy pequeñas y solo tienen un elevador
ale
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Phoenix วันที่ 18 มี.ค. 2024
Good afternoon, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London
6/10 พอใช้
April
10 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Nice hotel. Wish it had AC and bigger beds, needs an upgrade. But clean and nice staff and around a lot of places to eat and shop.
April
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Phoenix วันที่ 12 มี.ค. 2024
Good morning April, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London
8/10 ดี
Mary, Halifax
4 มี.ค. 2024
Mary
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Phoenix วันที่ 26 มี.ค. 2024
Good morning Mary, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
10/10 ดีเลิศ
Laura Beth, Copperas Cove
2 มี.ค. 2024
Laura Beth
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Phoenix วันที่ 23 มี.ค. 2024
Good morning Laura, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Absolut zu empfehlendes Hotel. Komme sehr gerne wieder.
Karsten
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Phoenix วันที่ 3 มี.ค. 2024
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Ruhig gelegen 24 std Rezeption, direkte Nachbarschaft Restaurants alle Nationalitäten: persisch indisch Österreich Italienisch etc zu Fuß zu 2 u Bahn Stationen und in ein paar Minuten im Park, Zimmer klein aber alles da was man braucht
Antje
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Phoenix วันที่ 3 มี.ค. 2024
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
Leon
เดินทางเป็นกลุ่ม
27 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I had a lovely stay here! Although my single room was quite small and for some reason had a high temperature inside, it was very clean and the bed was SO comfortable! The breakfast was just enough, not too big but had everything necessary. Also the employees were very kind and I had no issues at all during my stay here.
Leon
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Phoenix วันที่ 29 ก.พ. 2024
Good morning Leon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
Masami
24 ก.พ. 2024
Masami
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Phoenix วันที่ 21 มี.ค. 2024
Good morning Masami, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Good morning Nichola, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
10/10 ดีเลิศ
jacqui
12 ก.พ. 2024
jacqui
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Phoenix วันที่ 21 มี.ค. 2024
Good morning Jacqui, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
6/10 พอใช้
Vincent
9 ก.พ. 2024
ชื่นชอบ: ความสะอาด
Likes: Clean, reasonable value for price.
Dislike: Inconvenience-no ramp to facilitate luggage hauling; considerable pre-dawn park maintenance noice; need bottled water at check-in
Vincent
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Phoenix วันที่ 14 ก.พ. 2024
Good morning Vincent, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London
Good morning, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Excellent place for the price, good for a short stay like a citytrip we had, nice and clean and quiet, good bathroom and tv, light, interior, not too great but okay, we missed only a personal safe and a minibar, but life without this is possible
Mick
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Phoenix วันที่ 1 ก.พ. 2024
Good afternoon Mick, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Good afternoon , Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
2/10 แย่มาก
ผู้เข้าพักจริง
เดินทางเพื่อธุรกิจ
21 ม.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
Room is comfortable, cleanliness is great and housekeeping staffs were great. Staffs in restaurant also nice and hardworking serve clients. However the receptionist is not friendly at all especially women wearing glasses. She seems don't want to entertain enquiries and I feel like she is racist. The way she talk is just she is the owner of the building and I was one of her staffs asking questions. Mens at the reception are ok especially at evening and night shift. Check out is before 11am which I feel ridiculous and they have space for luggages at the back of helpdesk / refeptionist. Unfortunately you need to put by yourself and it is not safe at all because anyone can go and out from this baggage space.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Phoenix วันที่ 30 ม.ค. 2024
Good afternoon, Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London
Good afternoon Marianne, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Hotelli oli siisti ja hyvin hoidettu. Aamiainen oli meille riittävän kattava vaikka lämmintä ruokaa ei ollutkaan. Huoneemme olivat kolmannessa kerroksessa ja yöunta häiritsi neljännen kerroksen nariseva lattia. Muuta huonoa ei sitten ollutkaan. Hyvä hinta-laatusuhde. Sijainti myös hyvä. Suosittelen.
Jarmo
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Phoenix วันที่ 30 ม.ค. 2024
Good afternoon jarmo, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
W.Houston, Hempstead
14 ม.ค. 2024
Looking for a clean and well-maintained hotel to crash and refuel? This is it. No frills, but very simple and comfortable enough. Very close to Bayswater and Queensway tube stations, as well as Hyde Park and Kensington Gardens.
W.Houston
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก Phoenix วันที่ 30 ม.ค. 2024
Good afternoon, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
Alexander
12 ม.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Alexander
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Phoenix วันที่ 30 ม.ค. 2024
Good afternoon Alexander, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
10/10 ดีเลิศ
Robert
8 ม.ค. 2024
Robert
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Phoenix วันที่ 30 ม.ค. 2024
Good afternoon Robert, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
Fukuyu
เดินทางกับครอบครัว
8 ม.ค. 2024
ชื่นชอบ: ความสะอาด
地下鉄の駅が近くにありとても便利です。
Fukuyu
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Phoenix วันที่ 9 ม.ค. 2024
Good afternoon Fukuyu, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
8/10 ดี
Alexander
6 ม.ค. 2024
Alexander
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Phoenix วันที่ 9 ม.ค. 2024
Good afternoon Alexander, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Good afternoon , Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Good afternoon Kaan , Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Good afternoon Fukumoto, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
My stay was great, nice breakfast, comfortable room and great service. The hotel is close to the subway and perfect to visit the city center.
Annalisa
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Phoenix วันที่ 9 ม.ค. 2024
Good afternoon Annalisa, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
Cosy atmosphere, very attentive personnel ... I liked it a lot :)
Kerstin
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Phoenix วันที่ 9 ม.ค. 2024
Good afternoon Kerstin, Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future! Kind regards, Phoenix Hotel London
2/10 แย่มาก
Mille Aurora Utheim
19 ธ.ค. 2023
Mille Aurora Utheim
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Phoenix วันที่ 9 ม.ค. 2024
Good afternoon , Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. Kind regards, Phoenix Hotel London