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รีวิว เชลซี คลอยสเตอร์ส

3.5 out of 5
เชลซี คลอยสเตอร์ส
Sloane Avenue, London, England

รีวิว

6.8
คะแนน 10 - ดีเลิศ 372 จาก 2058 รีวิว" "
คะแนน 8 - ดี 709 จาก 2058 รีวิว" "
คะแนน 6 - พอใช้ 475 จาก 2058 รีวิว" "
คะแนน 4 - แย่ 268 จาก 2058 รีวิว" "
คะแนน 2 - แย่มาก 234 จาก 2058 รีวิว" "

7.0/10

ความสะอาด

6.8/10

พนักงานและบริการ

6.6/10

สิ่งอำนวยความสะดวก

6.0/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

6.8/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

8/10 ดี

P.S., Bangkok, Thailand

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
located in a good location and not to far from South Kensington Underground Station.
เข้าพัก 6 คืน, เมษายน 2019

8/10 ดี

ผู้เข้าพักจริง

เดินทางกับครอบครัว
ชื่นชอบ: พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Big room with good facility. There are washing machine, kitchen fork and spoon kettle knife plates dishes. However, the parking charge is so expensive about 35 pound per day
เข้าพัก 2 คืน, มกราคม 2019

8/10 ดี

ผู้เข้าพักจริง

เข้าพัก 9 คืน, ตุลาคม 2018

6/10 พอใช้

์Nai, Bangkok

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, ความสะดวกสบายของห้องพัก
เดินทางสะดวก เดินเพียงไม่กี่นาทีจากสถานีรถไฟ
เราเข้าพักเมื่อวันที่ 22-27 พฤษภาคม 2561 ในห้องพัก Studio ไฟล์ทบินไปถึงเช้า ทำให้ไปถึงโรงแรมตั้งแต่ 8 โมงเช้า ก็แน่นอนว่ายังเข้าห้องพักไม่ได้เพราะตามเงื่อนไขคือเช็คอินได้ตั้งแต่บ่าย 2 แต่ทางโรงแรมก็มีบริการฝากกระเป๋าให้ฟรีที่เคาน์เตอร์เช็คอิน ทำให้สามารถไปสำรวจรอบๆ โรงแรมและออกไปเที่ยวได้ก่อนแบบสบาย ๆ ไม่ต้องมีกระเป๋า ....เรากลับมาห้องราวๆ 5 โทงเย็น ได้ห้องชั้นล่าง สภาพและขนาดห้องก็ถือว่าโอเคเลย แต่ตอนไปถึงสวิตซ์ไฟฟ้าใช้งานไม่ได้ต้องตามให้เจ้าหน้าที่มาซ่อมให้ สุดท้ายไฟติด แต่โทรทัศน์ดูไม่ได้เพราะไม่มีสัญญาณ ซึ่งพนักงานแก้ให้ไม่ได้(พนักงานบอกว่าจะดูโทรทัศน์ไปทำไม ควรออกไปเดินเที่ยวข้างนอกมากกว่า 55 ก็จริง แต่เราก็ต้องอยู่ในห้องบ้างสิ!!) และห้องไม่มีแอร์คอนดิชั่นมีแต่ฮีตเตอร์ วิธีเดียวที่จะทำให้ไม่อึดอัดคืิอพยายามเปิดหน้าต่างตรงข้าง ๆ เตียง และข้าง ๆ อ่างอาบน้ำให้กว้างที่สุดเพื่อให้มีลมพัดเข้ามา แต่ด้วยความที่เป็นห้องชั้นล่างทำให้คนเดินผ่านไปมามองเข้ามา และก็จะมีคนเอารถมาจอดข้าง ๆ ผนังห้องพัก ทำให้เสียความเป็นส่วนตัวไป จะไม่เปิดหน้าต่างก็ไม่ได้ เพราะอากาศจะอับ ๆ และอึดอัด บางคืนต้องถอดเสื้อนอน(ช่วงหัวค่ำ-เช้าๆ อากาศประมาณ 14-19 องศา) ข้อดีคือมีครัวพร้อมอุปกรณ์ที่มีไมโครเวฟ ทำให้เราซ์้ออาหารมาอุ่นกินได้เอง ประหยัดกว่ากินที่ร้าน(เตาแก๊ส-จาน-ช้อน-ซ่อม-อ่างล้างจาน-ตู้เย็น-เครื่องซักผ้าก็มีพร้อม) และแม่บ้านก็ขยันมาทำความสะอาดห้องให้แต่เช้าทุกวัน(บางวันก็เช้าเกินไปนิด 8 โมงก็มาเคาะห้องแล้ว 55)...ห้องน้ำมีอ่างไว้แช่ มีน้ำร้อน น้ำเย็น(แต่หน้าต่างห้องน้ำถ้าเปิดไปก็เห็นคนเดินไป-มา) และตอนเช็คอิน-เช็คเอาท์พนักงานใช้เวลาไวดีครับ โดยรวมที่นี่เหมาะกับการมาพักเลย แต่ยกเว้นช่วงหน้าร้อนนะ
เข้าพัก 5 คืน, พฤษภาคม 2018

6/10 พอใช้

Kathryn

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
The clerks were helpful, but they put me in a room at the ground level. There was little air circulation in the room, so you had to open the windows, but there were no screens on the windows and it was unsafe to sleep at night, anybody could have crawled in the window right from the street. When I told the clerk about it, they didn't seem too concerned because thatvhave CCTV. I asked for a fan to help for circulation. They said they would bring one, but never did. So probably best to stay above the first floor if you're able. I Would strongly advise that they get some kind of screens on the windows to protect from bugs and especially for safety purposes on the ground floor. Also there was no wifi. I have never been in a hotel before that had no Wifi. They did set up a WhatsApp connection so that you could ask them any questions And they were quite quick to respond to your query, even though they didn't always follow through in the way I would Have light.
เข้าพัก 3 คืน, พฤษภาคม 2024

10/10 ดีเลิศ

Nicola

เดินทางกับครอบครัว
It’s always a bit like coming home when I stay at the Chelsea Cloisters as I lived on Kings Road as a child.
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 13 พ.ค. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 แย่มาก

Ashraf

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The rooms are very poorly finished .
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 7 พ.ค. 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

8/10 ดี

FABIO

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด
It would be appreciate a bit of maintenance and repairs in the apartments. we changed apt because the bathroom conditions were very poor ( tiles broken, window glass broken, ruined furniture). Or maybe, we were simply unlucky this time while checkin'in and not every apt is in neglected conditions.
เข้าพัก 5 คืน, เมษายน 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 1 พ.ค. 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 ดีเลิศ

James

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The hotel does a great job of keeping the property and the rooms clean during your stay. Rooms come with everything you need and it feels very safe inside. Very easy walk to South Kensington Station to get into the city as well.
เข้าพัก 11 คืน, เมษายน 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 เม.ย. 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

2/10 แย่มาก

SUNA

ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 เม.ย. 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

6/10 พอใช้

Janet

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Needs repairs and updates done. Floors were very uneven areas of the floor was soft and spongy. Not handicap accessible only one elevator available as the other elevator was down for a repair.
เข้าพัก 11 คืน, เมษายน 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 19 เม.ย. 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

6/10 พอใช้

James

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
My only complaint is that despite the booking being for three adults, there was no bedsheet, pillow cases or duvet cover provided for the pullout bed. The pillows and duvet were found in the bedroom, but no actual bedding. It was late and I was tired after being at the hospital, so I slept in my clothes as it was, but this raises some concerns about how many other people have used the duvet, pillows and sofa-bed without bedding, and that someone else will now use it after me, clean though I am. Otherwise, everything else was great, and it was perfectly located for access to the Royal Brompton hospital.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 19 เม.ย. 2024
Dear guest, I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service. Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. Your reviews are very important for us, we want to enhance our service continuously. We would be very grateful to welcome you again to get the chance to reverse your impressions. With best regards, Nadia E.B - Guest Experience Manager

10/10 ดีเลิศ

Paul, Sheffield

ชื่นชอบ: ความสะอาด
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 11 เม.ย. 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 ดีเลิศ

Maria

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Muy amables. Teníamos un apart, y la verdad muy completo. Supermercado cerca
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 5 เม.ย. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 ดีเลิศ

Livinia

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
No frills so reasonable costs. Didn’t realise internet access was an extra so had to re-dress (having gone to bed) to go down to reception to enable.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 8 เม.ย. 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 ดีเลิศ

Alice

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 2 เม.ย. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 ดีเลิศ

Mila

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Super! This is our first trip to London and we are so glad we found this hotel. The location is perfect, the service is great, (reception is helpful with any question and very friendly) Very clean and nice room with an incredible view (especially at night) In the room has everything necessary for a family. And what is important is the ability to cook & It helps a lot, especially when you are traveling with a small child. The only thing I didn't like was the smell when we checked in. But we quickly resolved this issue and continued to have a great time here without any pretensions. I will definitely come back again. I recommend this hotel for those who value their time and save money.
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 9 เม.ย. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 ดีเลิศ

Bronwyn

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Front desk staff Natalia and Sam are very friendly and helpful. Thank you for a great stay!
เข้าพัก 11 คืน, มีนาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 26 มี.ค. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

2/10 แย่มาก

Calixto

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Location is good as close to lot of Chelsea things but the area thanks to this building and the 24/7 besides is full of dodgy people . Place is full of prostitution, young backpackers and strange people . Never seen a room so dirty and disgusting in my life , how is this place allowed to operate legally is incredible
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 เม.ย. 2024
Dear Guest,Thank you for sharing your feedback. We take all comments seriously and strive to ensure the comfort and safety of our guests. However, I must clarify that the description of the area and the state of our accommodations does not align with our standards or the reality of our establishment.Chelsea is a vibrant neighborhood with a diverse community and a rich cultural heritage. While it is true that our location provides convenient access to many attractions, we do not tolerate any illegal activities in or around our premises. We have security measures in place to ensure the safety and well-being of our guests at all times.Regarding the cleanliness of our rooms, we take pride in maintaining high standards of cleanliness and hygiene. Our housekeeping team works diligently to ensure that all rooms are thoroughly cleaned and sanitized before each guest's arrival. If any issues are reported during your stay, we encourage guests to reach out to our reception team immediately so that we can address them promptly.We apologize if your experience did not meet your expectations, and we appreciate your feedback as it helps us to continually improve. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly.Regards,

8/10 ดี

Dilip, Poway

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great stay at a strategic location in Central London. The managers made it very convenient for us to extend our stay to two days and made necessary provisions.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 18 มี.ค. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 ดีเลิศ

Derik

เดินทางกับครอบครัว, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very convenient location. Loved all the amenities in the room. Really helped us save on laundry and not eating out all the time. Perfect for the 2 of us.
เข้าพัก 8 คืน, มีนาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 18 มี.ค. 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 ดี

McCall

ชื่นชอบ: ความสะอาด
Great for what was needed. Basic up keep is stringly needed. Parking was a joke.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 18 มี.ค. 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 ดีเลิศ

Katina

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 9 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 5 มี.ค. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 ดีเลิศ

Rosa Margarita

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Es mi primera vez en londres ,entre 300 obciones elegi este hotel por los buenos comentariosde las personasque se alojaron alli, me gusto todo de la habitación, nos atendieron muy bien ,pequeña la habitación pero muy comoda ,con todo lo necesario, al final me fui contenta
เข้าพัก 10 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nadia - Guest Experience Manager วันที่ 26 ก.พ. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

8/10 ดี

JENNIFER

ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 23 ก.พ. 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 ดีเลิศ

Adriana

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff so incredibly helpful. Nadia is the absolute best! My family and I visited from NY for a birthday celebration and we were accommodated to the upmost. I was even contacted after check out when we left behind our keys. Great for walking to museums and small cafes.
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 22 ก.พ. 2024
Dear Adriana,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

10/10 ดีเลิศ

T

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 12 ก.พ. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 แย่

Johanna

เดินทางกับครอบครัว
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Was not like the pictures! Location was good, but apartment noisy and run down.
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 10 ก.พ. 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 ดีเลิศ

Wanjakree

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 7 ก.พ. 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 ดี

Javier

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Our sofa was broken the first night but they came and replaced it the next day with an even better sofa bed.
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 5 ก.พ. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 ดีเลิศ

Irene

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Todo fenomenal. Servicio excelente y perfecta ubicación.
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 ม.ค. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

4/10 แย่

Jo

ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Nice apt, but some shabby bits. Sofa was stained and had cigarette burns on it. Worst thing was the noise! No insulation on the windows at all so it was impossible to sleep. My room was on the ground floor which wouldn’t have helped. Also windows really were not secure either so that was a bit of a worry.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 ม.ค. 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 ดีเลิศ

Simon

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Ralph Guest Relations วันที่ 26 ม.ค. 2024
Dear Guest, We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts. We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable. Warm regards, Ralph- Guest Experience Manager

10/10 ดีเลิศ

Kieran

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
I totally recommend staying here!
The reception staff were so helpful. The room was gorgeous. I totally recommend staying here.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Ralph Guest Relations วันที่ 25 ม.ค. 2024
Dear Guest Thank you so much for the great review as these are very important to us. I am so pleased you had a nice stay and I hope to see you very soon back at Chelsea Cloisters!

10/10 ดีเลิศ

María Teresa

เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Ralph วันที่ 25 ม.ค. 2024
Dear Guest Thank you for the review as these are important to us. We hope to see you back soon at Chelsea Cloisters!

8/10 ดี

Lisa

ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Great location but definitely needs some repairs done.
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 ม.ค. 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 ดีเลิศ

KIN M R

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Ralph Guest Relations วันที่ 25 ม.ค. 2024
Dear Guest Thank you so much for the review as these are important to us. We hope to see you back soon at Chelsea Cloisters !

6/10 พอใช้

Hannah

ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
The sink was dirty, shower didn’t drain well and the sheets had a lot of hairs left on them upon arrival. The tv has little to no channels. The kitchen had a few pots but no plates or bowls.
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 20 ม.ค. 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

4/10 แย่

Karina

ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Kedelig hotel oplevelse
Godt placeret i Chelsea. Vores værelse var i ringe stand. Maling var skallet af, det virkede som en vandskade der ikke var repareret. Man kunne ikke dreje vandet i badeværelset over på kold. Sofabordet manglede lim og var i stykker.
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 20 ม.ค. 2024
Dear guest,Thank you very much for the time you spent to share your personal impressions of your stay at the Chelsea Cloisters. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Looking forward to welcoming you soon, we ask you to believe, dear guest, in expressing our best feelings.Sincerely,

10/10 ดีเลิศ

Simon

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Always a great experience
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 15 ม.ค. 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

8/10 ดี

shannan, New York

เดินทางกับคู่รัก
The property is not in the best condition but absolutely acceptable for the price. The walls in room peeling on ceiling. Bed linens surprisingly nice! No full length mirror in room. But plenty of mirrors in the hallways near elevator if you need to check out your outfit. 😀. The staff at front desk seem to always be available !! The neighborhood is 5 star !
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 8 ม.ค. 2024
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,

6/10 พอใช้

Karol

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด
Great location close to South Kensington Station & Natural History Museum. Rented the business penthouse for extra space for our family of 4 for four nights. Disappointed in this unit being advertised as something different…I booked it as it was supposed to have 2 Queen beds and, instead, it had 2 double beds. I could have rented a different place for cheaper. No coffee or tea, kitchen was sparse for supplies, shower water was lukewarm, paint peeling off walls..etc. Enjoyed the location, but wish I had booked somewhere else.
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 8 ม.ค. 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

10/10 ดีเลิศ

Estela garcia

เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: สิ่งอำนวยความสะดวก
Esta en buena ubicación con el train pars sslir a donde uno quiera, es un lugar seguro, se ve mucha gente bien, lo unico feo es que el primer dia cobraron wifi y ya lo habia pagado, pero esta muy cómodo.
เข้าพัก 5 คืน, ธันวาคม 2023
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 8 ม.ค. 2024
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,

10/10 ดีเลิศ

huiju

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 9 คืน, ธันวาคม 2023
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 3 ม.ค. 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,

6/10 พอใช้

ผู้เข้าพักจริง

ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
เข้าพัก 12 คืน, ธันวาคม 2023
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 2 ม.ค. 2024
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,Nadia E.B - Guest Experience Manager

6/10 พอใช้

Adriana

เดินทางกับคู่รัก
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
เข้าพัก 5 คืน, สิงหาคม 2023
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 ธ.ค. 2023
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,Nadia E.B - Guest Experience Manager

10/10 ดีเลิศ

Prathibha

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 ธ.ค. 2023
Dear Guest,We wanted to take a moment to express our sincere gratitude for choosing to stay with us at Chelsea Cloisters during your recent visit. Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoyed their stay. Once again, thank you for choosing Chelsea Cloisters. We look forward to the opportunity to welcome you back and exceed your expectations on your next stay. If you have any further comments or suggestions, please do not hesitate to reach out to us. Your input is invaluable.Warm regards,Nadia E.B- Guest Experience Manager

6/10 พอใช้

Eva Christina

ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Studion vi hyrde har ett väldigt bra läge. Den var välstädad och inredning var precis som utlovats men väldigt steril och tråkig. Verkade helt nyrenoverad. Men Chelsea Cloister i övrigt är rätt slitet och underdimensionerade hissar men bra med reception öppen 24/7.
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 ธ.ค. 2023
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,Nadia E.B - Guest Experience Manager

8/10 ดี

Kristina

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด
Tha mattress was really hard. Apart from that one thing it was an amazing stay.
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 ธ.ค. 2023
Dear guest,I would like to thank you for sharing your opinion with transparency concerning your stay at Chelsea Cloisters.We were pleased to hear that you had a positive experience overall. It is always rewarding to know that our guests enjoy their stay. Your compliments on the team and the service are greatly appreciated, and they motivate our team to continue providing exceptional service.However, we are saddened to learn that your stay was not entirely enjoyable and that you were not fully satisfied with our service.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned.Your reviews are very important for us, we want to enhance our service continuously.We would be very grateful to welcome you again to get the chance to reverse your impressions.With best regards,Nadia E.B - Guest Experience Manager

10/10 ดีเลิศ

Julian

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Nadia E.B- Guest Experience Manager วันที่ 30 ธ.ค. 2023
Dear Guest,We wish to extend our heartfelt gratitude for selecting Chelsea Cloisters as your accommodation during your recent visit. Your feedback holds immense value to us, and we are genuinely appreciative of the time you've dedicated to sharing your thoughts.We are delighted to learn that your overall experience was positive, and it is incredibly satisfying for us to know that our guests enjoy their stay.Once more, we would like to express our thanks for choosing Chelsea Cloisters. We eagerly anticipate the opportunity to host you once again, with the aim of not only meeting but exceeding your expectations during your next visit. Warm regards,Nadia E.B- Guest Experience Manager