6/10 พอใช้
Mary E.
23 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I didn't like that I reserved a room and paid for it over 2 months ago. Specifically, the only reason I chose this hotel, and my specific room, was because I wanted the oversized jetted tub. When I checked in and was told of the renovation, I explained I wasn't happy because I had only chosen hotel/room for oversized jetted tub that no longer existed. I would have thought some sort of discount/refund appropriate. Apparently, Doubletree doesn't care about customer satisfaction or the fact that promised facility didn't exist by the time I got there (but after I'd paid for it.) I will not go back to a Doubletree because customer satisfaction does not appear to be important to you. I did receive a last-minute e-mail warning of the change, but it was too late to reserve a room elsewhere. I'm quite shocked at the low priority of customer satisfaction.
Mary E.
เข้าพัก 5 คืน, เมษายน 2024