Dear Dmitrji, I was really disappointed to read your review and hear that you didn't enjoy your stay. You booked us through Hotels.com (something we're listed on by Expedia.) So you were probably expecting a hotel. We are not a hotel. Were a 6 room luxury bed and breakfast. A bed and breakfast doesn't mean staying in someone's house but it does mean you won't get 24 hour reception or a restaurant. Instead you get personal service, we offer drinks on arrival with home made cake. A locally sourced breakfast made fresh, just for you. We also offer a simple supper, a homemade dish served with salad, bread and a glass of wine weekdays between 6-8pm and serve High Tea at the weekend. We're around to serve breakfast, clean rooms and welcome guests during check in hours from 4-8pm. After that we leave you alone to enjoy the house. Help your self to the honesty bar and relax. Of course if you need anything I live just next door and my phone number is in the room information, you just need to call.