2/10 แย่มาก
Hubert
เดินทางกับครอบครัว
14 พ.ค. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Starting with the good. We've stayed at this hotel quite often. The location is covienent surrounding the family. This last stay was the WORST ever!!! The bathroom floors were wet due to a leak. We called the front desk to notify them and was told they had no rooms available and could only offer extra towels for us to clean up the water, the room had a foul odor, hair was in the bed and on the bathroom floor, there was even a rubber duck underneath the bed, (which tells me the rooms aren't being thoroughly cleaned) they offer continental breakfast up to 10:00 am, we arrived before the time as was told that breakfast is over at 9:30 am. The day before I got a few things at 10:00 am, and the online site advertises 10:00 am.
The front desk employee was not very pleasant and she was firm on they were closed. Even though we had our grandchildren only wanting a granola bar!
After taking rhem to Cracker Barrel, which is right across the street from the hotel... I get a phone call about expediting my checkout. We rushed back to clear our things so we could leave and we received another phone call from the front desk now saying thay are now going to charge me a late check-out fee.
At this point I'm beyond PISSED!!!!
After being inconvenienced, dissatisfied, discussted, with everything we experienced.. I head downstairs to complain about our ENTIRE Experience. They were very nonchalant. But when I told the employee & manager about ALL of our experiences their attitudes changed!!!🙄
Hubert
เข้าพัก 1 คืน, เมษายน 2024