The staff at this property are brilliant and go out of their way to ensure you have a memorable stay. The location of the property is awful, it is surrounded by busy roads and freeways.
Sharon
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก Marketing Team วันที่ 11 ก.พ. 2024
Dear Sharon, Thank you for sharing your experience! It's fantastic to hear that our staff have contributed to providing an exceptional stay for you. While the location may have presented challenges, we are pleased to know that you enjoyed an overall memorable stay with us. We look forward to seeing you again soon! Best Regards,The Management
Dear James,Thank you for taking the time to rate your recent stay at Sheraton Kuwait.We're pleased to know that you rated the experience 10 out of 10.We hope to have the opportunity to welcoming you back in the future.
Absolutely incredible hotel, the service from the moment you arrive is like no other. The location is great, the rooms are spacious and staff are the main reason for its success.
Dear Charlene,Thank you for taking the time to share such rewarding feedback of your recent experience at Sheraton Kuwait. It is great to hear how captivated you were with your stay. We will make sure to pass your comments about our staff along to them. They will be thrilled to hear how much you enjoyed our hotel. We hope to have the opportunity to welcome you in the future. Warm regards,The Management
Dear Kelly,Thank you for taking some time to review your stay with us. We're thrilled to know that you enjoyed your stay at Sheraton Kuwait.We look forward to welcoming you back.Warm regards,The Management
Dear Valued Customer,
Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay at Sheraton Kuwait.
Warm regards,
Staff is very attentive, rooms are comfortable, hotel has quite a few restaurants, gym is decent. Location is pretty central. The hotel is old but well maintained.
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เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก The Management วันที่ 27 มิ.ย. 2022
Dear Valued Customer,
We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us.
Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry
Warm regards,
The Sheraton Kuwait is a grand hotel well situated in an interesting part of Kuwait City. It is currently undergoing a muitli-year renovation but this is being done in stages by tower so there is little disruption to guests. The staff are all very service-oriented and go out of their way to accommodate guests’ needs. The rooms are well furnished and the lobby and public spaces are beautifully appointed. There are several restaurants on a high floor serving a variety of cuisines (Indian, Persian, Lebanese) as well as a ground floor restaurant offering a full buffet for breakfast and also at lunch and dinner. The hotel is also a ten minute walk from a park area that contains the opera house and a dozen or so restaurants of its own (as well as a dancing water light display to rival the one at the Bellagio in Vegas). The hotel offers free pick-up and drop-off from the airport as well as ample free bottled water for the room. The only even slightly negative thing that could be said about the Sheraton is that the wi-fi in the room was fairly spotty such that phone calls made via wi-fi would frequently drop and computer connections would have to be regularly reestablished. On balance though, this was a minor inconvenience compared to all the plusses the Sheraton has to offer. It is right next door to the Sheraton Four Points hotel (which has a Starbucks). There is also a gold market tucked behind the hotel with a supermarket on the second floor which is very convenient.
Marc
เข้าพัก 5 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก The Management วันที่ 27 มิ.ย. 2022
Dear Valued Customer,
We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us.
Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry.
Warm regards,
Very nice clean place. Staff very attentive. Free airport shuttle an extra
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เข้าพัก 2 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก The Management วันที่ 12 ก.พ. 2020
Dear Valued Customer,
We are delighted that you had a pleasant stay with us at the Sheraton Kuwait and we appreciate your positive comments.
Kind regards,
The Management
8/10 ดี
ALI
2 ก.พ. 2020
ALI
เข้าพัก 2 คืน, มกราคม 2020
การตอบกลับจาก The Management วันที่ 27 มิ.ย. 2022
Dear Valued Customer,
We appreciate your time in rating our hotel “Loved it! We look forward to welcome you soon at the Sheraton Kuwait.
Warm regards,
Dear Valued Customer,
We appreciate your time in rating our hotel! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel.
Warm regards,
The Management
Dear Valued Customer,
We appreciate your time in rating our hotel! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel.
Warm regards,
Centrally located, close to most places.
A bit old, but luxurious.
Aalbadr
เข้าพัก 4 คืน, สิงหาคม 2019
การตอบกลับจาก Management วันที่ 3 ก.ย. 2019
Dear Valued Customer,
Thank you for choosing Sheraton Kuwait, a Luxury Collection Hotel. We are very delighted in having you with us and glad that you found our hotel luxurious and our location has made your transportation a smooth process. We look forward to welcoming you again soon.
Warm Regards,
The Management
i always stay in Sheraton it’s clean I’m a good location with nice facilities but the main reason for me to go back is the friendliness of staff
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เข้าพัก 2 คืน, มิถุนายน 2019
การตอบกลับจาก Mazen Mhanna วันที่ 11 มิ.ย. 2019
Dear Valued Customer,
We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us.
Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry
Warm regards,
Mazen Mhanna
Executive Assistant Manager
10/10 ดีเลิศ
ผู้เข้าพักจริง
15 เม.ย. 2019
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เข้าพัก 3 คืน, เมษายน 2019
การตอบกลับจาก Mazen Mhanna วันที่ 11 มิ.ย. 2019
Dear Valued Customer,
We appreciate your time in rating our hotel “Loved it! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel.
Warm regards,
Mazen Mhanna
Executive Assistant Manager
The property was very clean and attractive. The staff was more than willing to assist us in every way. I would stay again.
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เข้าพัก 3 คืน, กุมภาพันธ์ 2019
การตอบกลับจาก HM วันที่ 28 ก.พ. 2019
Dear Sir / Madame,
It was a pleasure having you stay with us and thank you for your time in rating our hotel and expressing your appreciation regarding our property and hotel associates.
We do look forward to seeing you back at the Sheraton Kuwait, A Luxury Collection Hotel.
With kind regards,
Mazen Mhanna
Executive Assistant Manager
Highly recommend, convenient location, excellent services, and multiple choices of authentic food.
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เข้าพัก 1 คืน, มกราคม 2019
การตอบกลับจาก HM วันที่ 5 ม.ค. 2019
Dear Sir/Madame,
We are delighted to read your review and we are pleased to learn that you found our location convenient as well as the excellent services provided by our associates. We would also like to thank you for your positive comment regarding the selection of our food.
We look forward to welcoming you back at the Sheraton Kuwait, A Luxury Collection Hotel.
With kind regards,
Mazen Mhanna
Complex Director of Sales & Marketing
The star of the stay is the friendliness of the staff
Reem
เข้าพัก 3 คืน, กรกฎาคม 2018
การตอบกลับจาก HM วันที่ 5 ส.ค. 2018
Dear Ms. Reem,
We are delighted for your positive comment regarding our associates and look forward to having you stay with us again.
With kind regards,
Mazen Mhanna
Complex Director of Sales & Marketing
I can’t describe the hospitality of staff. they are amazing and super helpful they treat you like family . everything you need and more is available n the room. late checkout is available till 5 pm ! food is great. I have stayed in a very new 5 star hotel in kuwait before but it doesn’t exceed cleanliness and hospitality of Sheraton also Sheraton has central location
maryam
เข้าพัก 1 คืน, กรกฎาคม 2018
การตอบกลับจาก HM วันที่ 31 ก.ค. 2018
Dear Ms. Maryam,
We are delighted to read your review as we strive to ensure that each stay is exceptional and unforgettable by delivering a true 5 star experience.
We definitely look forward to welcoming you back on your next visit.
With kind regards,
Mazen Mhanna
Complex Director of Sales & Marketing
Das Hotel macht einen sehr neuen Eindruck, alles ist perfekt, liegt im Zentrum, Gym sehr gut, Frühstücks-Buffett exzellent, Service hervorragend, Limo-Flughafentransfer und Shuttle-Bus zur großen Mall sehr gut. Tolles Hotel zum Entspannen.
Steffen
เข้าพัก 3 คืน, มิถุนายน 2018
การตอบกลับจาก HM วันที่ 31 ก.ค. 2018
Dear Mr. Steffen,
It is truly a delight to read your review as guest satisfaction is very close to our heart. We are committed to providing the best service and are very pleased to know that your overall stay was perfect.
We look forward to welcoming you back to Sheraton Kuwait on your next visit and wish you safe travels.
Kind regards,
Mazen Mhana
Complex Director of Sales & Marketing
رااائعة بكل المقاييس .. خدمة مميزة منذ لحظة الاستقبال .. وصلت قبل الموعد .. و جهزوا غرفة علي طول .. و فوقها اب جريد ... مممتااااااازة
lamia
การตอบกลับจาก Mazen Mhanna วันที่ 29 พ.ค. 2018
ضيفتنا الكريمة
نشكر لك وقتك الثمين بتقيم خدماتنا التي لاقت استحسانكم و نتمنى لكم زيارة في القريب العاجل
مع خالص التحيات
مازن المهنا
مدير إدارة التسويق و المبيعات
Dear Valued Customer,
We appreciate your time in rating our hotel! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel.
Warm regards,
Mazen Mhanna
Complex Director of Sales & Marketing
it was amazing, the service was great and the hotel was in a great location for all of my meetings over the few days that I was there.
Jessica
การตอบกลับจาก Mazen Mhanna วันที่ 5 พ.ค. 2018
Dear Valued Customer,
We are delighted that you had a pleasant stay with us at the Sheraton Kuwait and we appreciate your positive comments regarding our hotel facilities.
Kind regards,
Mazen Mhanna
Complex Director of Sales & Marketing
Dear Valued Customer
It was a pleasure to have you as our guest and truly appreciate your comments.
We do look forward to seeing you soon at the Sheraton Kuwait, A Luxury Collection Hotel.
Kind Regards,
Mazen Mhanna
Complex Director of Sales & Marketing
Dear Mr. Abdulaziz,
It was a pleasure to have you as our guest and truly appreciate your comments "Clean and nice hotel"
We do look forward to seeing you soon at the Sheraton Kuwait, A Luxury Collection Hotel.
Kind Regards,
Mazen Mhanna
Complex Director of Sales & Marketing
الحمد لله الفندق راقي جدا وهو تجمع الوفود المشاركة لخليجي 23 لكرة القدم والصراحة على تضخم الاعضاء والوفود المتواجده الا انه تشوف الابتسامة من جميع الموظفين وهم في غاية التعاون . فأنصح الجميع بالسكن في هذا الفندق الراقي جدا.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2018
การตอบกลับจาก MM วันที่ 14 ก.พ. 2018
الضيف العزيز
نشكر لك وقتك الثمين بتقيم خدماتنا التي لاقت استحسانكم و نتمنى لكم زيارة في القريب العاجل
مع خالص التحيات
مازن المهنا
مدير إدارة التسويق و المبيعات
I've stayed in few 5 stars hotels in Kuwait & they are even newer than Sheraton but even if they had more facilities ( beach / restaurants ) still Sheraton rooms are cleaner and staff nicer & more professional. Also they upgraded our rooms from standard to junior suits!
meemzi
การตอบกลับจาก MM วันที่ 30 เม.ย. 2017
Dear Meemzi,
Thank you for sharing your comments regarding last year's stay at Sheraton Kuwait.
We are delighted to read your review and are pleased to learn that you found our location & staff perfect as well as the services provided by our associates.
We appreciate your kind recommendation and hope to welcome you back soon.
Best regards,
Mazen Mhana
Complex Director of Sales & Marketing
This hotel needs some renovation, however the service is absolutely wonderful. Also my towels were pressed to perfection. Wonderful. There is a newer 4 Points by Sheraton next door, but I love this place better. Breakfast was amazing!!! So tasty, such a variety !!! I still talk about it.
That said there is nothing around the hotel - the Opera building is just across the street- but to cross the street you will need to be James Bond. There is also a small, dingy mall nearby - i wouldn't recommend it.
Starbucks in the adjacent Four Points by Sheraton next door. Great for business.
ผู้เข้าพักจริง
Dear Sir,
Thank You for your recent review posted on our Hotels.com website. It is only with your comments and feedback that we are able to better assess and improve to best exceed all guest expectations. It was a pleasure having you stay with us and we look forward to having you stay with us in the future.
Best Regards,
Mazen Mhana
Complex Director of Sales & Marketing