Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Sorry for the inconvenience cause. We will address this directly.

Thanks for staying with us. We appreciate your feedback!

We will address this directly

Thanks for staying with us. We appreciate your feedback!

We will address this directly

We will address this directly

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Sorry for the inconvenience cause. We will address this directly.

Dear Valued Guests! Thank you for taking the time to share your rating and feedback. We've taken note on your feedback and disseminate this feedback to the respective department. We do hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

Dear Wendy! Thank you for taking the time to share your rating. We've taken note on this issue, and your feedback has been shared with respective department to overcome this issue in future. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Muhammad! Thank you for taking the time to share your rating. Apologize for any inconvenience, since recently we had a huge group in house. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

Dear Josephine, Thank you for taking the time to share all of your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. And thank you for staying with us. We have taken note of the issues mentioned and we apologized for the inconvenience caused. Rest assured we will review the ways to overcome this matter so as to improve the overall experience for all of our guests accordingly. We really appreciate your feedback! Regards, Wendy Steinhardt Guest Experience Manager

Dear Valued Guests! Thank you for taking the time to share your rating. Glad that you having a good time while you stay with us. And we hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

Dear Yukyoung! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

Dear Valued Guests, Thank you for your time to write a nice feedback.. We do hope to welcome you again in near future. Regards, Wendy Steinhardt Guest Experience Manager

Dear Victor, Thank you for taking the time to share all of your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. And thank you for staying with us. We have taken note of the issues mentioned and we apologized for the inconvenience caused. Rest assured we will review the ways to overcome this matter so as to improve the overall experience for all our guests accordingly. We really appreciate your feedback! Regards, Wendy Steinhardt Guest Experience Manager

Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

Dear Calvin, Thank you for taking the time to share all of your feedback. We have taken note of the issues mentioned, it is feedback like this that we learn from and use to improve. The points that you raised have been shared with the respective departments to improve and enhance our services towards all of our guests. We have immediately set about to review the ways to overcome this issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt Guest Experience Manager

Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

Dear Weng Soon, Thank you for taking the time to share all of your feedback. We have taken note of the issues mentioned, it is feedback like this that we learn from and use to improve. The points that you raised have been shared with the respective departments to improve and enhance our services towards all of our guests. We have immediately set about to review the ways to overcome this issues so that the overall experience of our guests can be improved. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt Guest Experience Manager

Dear Kwonhee, Thank you for taking the time to share all of your feedback. While we wish you had a better experience, And thank you for staying with us. We have taken note of the issues mentioned, rest assured we will review the ways to overcome this matter so as to improve the overall experience for all of our guests accordingly. We do hope you will give us a second chance sometime for we are confident you will be quite surprised at the changes. We really appreciate your feedback! Regards, Wendy Steinhardt Guest Experience Manager

Dear Irene! Thank you for taking the time to share your rating. We hope to welcome you back to our place in near future! Sincerely, Wendy Steinhardt - Asst. Guest Experience Manager

Dear Valued Guests, Thank you for taking the time to share all of your feedback. We have taken note of the issues mentioned, it is feedback like this that we learn from and use to improve. Rest assured we will review the ways to overcome this matter and forward this feedback to the respective department so as to improve the overall experience for all our guests accordingly. And thank you for staying with us. We really appreciate your feedback! Regards, Wendy Steinhardt Asst. Guest Experience Manager

Dear JIK! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Asst. Guest Experience Manager

Dear Valued Guests, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur. We appreciate you, sharing your comments with fellow travellers. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel & Residences Kuala Lumpur soon! Regards, Wendy Steinhardt Asst. Guest Experience Manager

Dear Kwan! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Asst. Guest Experience Manager

Dear Chit Ming! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Asst. Guest Experience Manager

Dear Weng Soon! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Guest Experience Manager

Dear Ken, Thank you for taking the time to share your rating. We do sincerely apologise and we've taken note of your feedback and we do hope to welcome you back to our hotel in near future! Sincerely, Gulab Mahatam Rai - General Manager

Dear Shani, Thank you for your loyalty to Swiss Garden and thank you for writing your wonderful review regarding your second stay with us. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel & Residences Kuala Lumpur soon! Regards, Gulab Mahatam Rai General Manager

Dear Daeyoung, Thank you for taking the time to share your rating. We hope to welcome you back to our hotel very soon! Sincerely, Gulab Mahatam Rai - General Manager

Lieber Albert, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Während wir wünschen, dass Sie eine bessere Erfahrung hatten, ist es ein solches Feedback, von dem wir lernen und es nutzen, um es zu verbessern. Wir arbeiten hart, um ein außergewöhnliches Gästeerlebnis zu bieten, und es ist offensichtlich, dass wir in diesem Fall nicht zufrieden waren. Wenn Sie uns die Chance geben, Ihr Vertrauen zurückzugewinnen, können wir Ihnen versichern, dass wir unser Bestes geben werden, um Ihnen das großartige Hotelerlebnis zu geben, das so viele unserer Gäste so lieb gewonnen haben.

Hi KF, Thank you for staying with us. We are delighted to know that your stay was enjoyable. We really appreciate your feedback and hope to see you again soon!

Dear tan, Thank you for staying with us. We have taken note on the issues mentioned and we apologized for the inconvenience caused. Rest assure that we already have our team attended the rectification work of this matter so as to improve the overall experience for all our guests accordingly. We really appreciate your feedback!

Hi Philippus P, Thank you for taking the time to share your rating and feedback. We hope to welcome you back to our hotel very soon!

Hi, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Also your appreciation of our associate is greatly appreciated, it was a great pleasure welcoming you over to our Hotel and our associate will definitely be grateful to hear of your kind comments about them. Thank you also for sharing your observation about the facilities condition. We sincerely apologize for the inconvenience caused however, we wish to share with you that the Management Team are fully aware of these challenges and we are working very closely with them on a solution to eradicate the issue. Once again, thank you for taking the time to share your experience. We certainly look forward to welcoming you back to Swiss-Garden Hotel & Residences Kuala Lumpur soon.

Hi Youngdae, Thank you for staying with us and for your awesome ratings. We are delighted to know that your stay was enjoyable. We really appreciate your feedback and hope to see you again soon!

私たちと一緒にお越しいただきありがとうございます。 上記のカードのエラーに関する重要な問題については注意を払っており、ご迷惑をおかけしましたことをお詫び申し上げます。 この問題を克服して、すべてのお客様の全体的な経験を向上させる方法を見直してください。 私たちはあなたのフィードバックに本当に感謝しています！