Thank you very much for a nice feedback.Regards

Thank you

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Dzień dobry, dziękujemy za podzielenie się z nami swoją opinią i bardzo cieszymy się, że pobyt w Angel House się Państwu podobał. Zapraszamy ponownie!

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Bardzo dziękujemy za podzielanie się z nami opinią! W przypadku jakichkolwiek problemów, polecamy zgłaszać je recepcji aby można było je rozwiązać w trakcie pobytu. Pomimo niedogodności, mamy nadzieję, że Pani pobyt w Krakowie był udany.

Dear Frida, Thank you for sharing your opinion with us and we apologize for any inconvenience. We are very sorry that the problems you write about were not reported at the reception because certainly most of them could be solved. Also there is no information that a fridge or stove will be in your room so why you were expecting one? If you would ask about the fridge, we would give you access to it in our common kitchenette. WiFi in the building has several transmitters, so it was enough to change the network, if the receptionists knew about this problem, they would definitely tell you with which device connect to. The working ventilation in the bathroom is result from the regulations of the building law. Probably bed connectors were unhooked - at your request we could correct it. Towels could be exchanged for other upon your request. Beside all of these inconveniences we hope that you had a pleasant stay in Krakow.

Dear Guest, Thank you for sharing your opinion with us and we apologize for any inconvenience and some misleading information at reservation website. When you reported your doubts about the layout of the rooms, we offered you a change on the next day for the apartment which consists of a separate bedroom, a separate room with sofa and a corridor with kitchen. Also you have been informed, that on the next day the front desk manager will be available to discuss with you the best solution but you didn't come to meet her, so we thought that you accept the room and conditions. Beside all of these inconveniences we hope that you had a pleasant stay in Krakow.

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Thank you for your honest opinion. Despite the inconvenience with towels and beds, we're happy that you like your stay at Angel House.

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House!

Dear Kateryna, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

Dear Guest, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

Dear Alana, We are very sorry that your stay did not meet your expectations. Angel House is a guest house located in a residential building with no elevator and this very important information is surely posted on the website where you made booking. As you agreed at the reception you have confused our Angel House with some other Angel hotel (in accordingly higher price) in the city so this explains a lot why you were expecting something different. When it comes to your favor with changing room for any on the lower floor-you were offered such a change for 2 last days out of 5 of your stay (as there was only such change possible) but you simply refused. We are deeply sorry for bad condition of the mattresses due to delay in delivery. On your request our handyman changed mattresses with another room as soon as possible. You have made reservation without alimentation so you did not have access to kitchenette. Also there is no information that a fridge, kettle or air condition will be in your room so why you were expecting one? After your complaint you were given extra key by our staff to get this problem solved. The windows has blackout curtains with which you can cover them. If the draining was already full it was enough to notify the reception and your problem would be solved immediately so we are sorry that we did not know this and could have helped if we only knew about this fact. Housekeeping is totally free of charge and it is upon request (also mentioned on the website). It is enough to notify the reception or simply hang "please clean my room" hanger on handle of your door. During making the reservation you have option to make it with or without breakfast. If you want to buy extra breakfast it is enough to notify our reception. We are sorry that our place has not meet your expectations and hope rest of your stay in Krakow was nice.

Dear Ray, Thank you for your honest opinion. Despite the inconvenience with the stairs, we're happy that you like your stay at Angel House.

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

Dear Guest, Thank you for your feedback. We are happy that your experience with Angel House was positive!

Hello, Thank you for your feedback. We're happy that you like location of Angel House and you felt like at home!

Dzień dobry, dziękujemy za podzielenie się z nami swoją opinią i bardzo cieszymy się, że pobyt w Angel House się Państwu podobał. Zapraszamy ponownie!

Dear Sharon, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

Hello, Thank you for your feedback. We're happy that you like location of Angel House.

Dear James, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

Dear Guest, Thank you for your honest opinion. Despite all the inconveniences, we hope that your stay in Krakow was nice.

Dear Guest, Thank you for your feedback. We are happy that your experience with Angel House was positive. Hope to see you again! Best regards,

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

Dzień dobry, dziękujemy za podzielenie się z nami swoją opinią i bardzo cieszymy się, że pobyt w Angel House się Państwu podobał. Zapraszamy ponownie!

Thank you for your feedback.

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House

Hello, Thank you for your feedback. We're happy that you like your stay at Angel House