Thank you so much for taking the time to leave such a lovely review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our hotel and we appreciate your kind words about our services.

thank you for staying with us and we look forward to your return for another visit. Kenneth Miller General Manager

thank you for staying with us and we look forward to your return for another visit. Kenneth Miller General Manager

Thank you for your review. We appreciate any and all comments which will allow us to meet our goal of providing excellent service to all of our guests.

Dear Christopher: I appreciate your kind words and we look forward to your return.

Thank you for your kind words which I will share with our staff. We look forward to your return.

Thank you for your review and I am happy to read that you had a good experience. We hope that you return again. Until then be well..

Dear Megan: Thank you for your comments and concerns. For the shuttle, we start at 9 am and goes until 11 pm, stopping at over 8 points throughout the Kata and Karon areas. I will be going to back to my drivers to see what might have happened to create this confusion for you. As for the transfer to the bus station, I will be investigating this also. Our goal is to make sure that we deliver what our guest needs are met. For these concerns, I apologize for the less perfect experience.

Dear Wan Ju: Thank you for your review, could you share with me one or two areas that if we work on that we could have gotten you to score us a 10?

thank you for your kind words, we look forward to your return.

Thank you for your positive rating.

Dear Fabien: Thank you for your kind words and I am very happy to read that you had a great time with our staff and programs. We hope to see you again in the future.

Thank you for your kind words and we hope to have you visit us again in the future.

Thank you for your kind words. We look forward to your return.

Thank you for your review.

Thank you for your review.

Dear Dahyun Yoo: Thank you for your comments for the one day you stayed with us at CC's Hideaway. All comments and concerns are valid to us. Your inputs allow us to reflect on how we can better position our hotel as well as our rooms. In reviewing your comments, one comment that stands out is our location. This surprises me because we are very clear on our location which is in the lush hills of Kata. Maybe you failed to read our description correctly. Needless to say, given that we are located away from the craziness of the crowds, we do provide a free shuttle that starts at 9 am and goes until 11 pm, leaving the hotel every hour. By providing this service, we feel strongly that we are accessible to the crowds and the beautiful beaches in the Kata/Karon area. You mention the check in process, the copying of your passports and on how long it took to check you in. We agree that the check-in process can seem long but the Thailand Immigration Department requires us to copy our guest's passports and report every guest that checks into our hotel. To protect our guest while staying with us, we will follow the requirements of the Thai Government. As for the rooms, you choose to book a family room which allows three adults to sleep comfortably. We are very clear on the size of our rooms and the amenities that are located in them. I have to assume that you failed to fully read and understand the descriptions of our rooms.

Thank you for your comments, we appreciate your kind words and we will strive to work on the areas of your concerns

Thank you for your review, given your score, I have to assume that you enjoyed your stay with us. This means a lot because all of my staff work hard to create a memorable experience for all of our guest.

Thank you for your kind words. We work very hard to not only meet but to exceeds the expectations of our guest. I hope that when you plan another trip to Phuket, you will once again consider CC's Hideaway as your home away from home.

Thank you for your comment though I am confused with your comment about our location. Given that we are located on a hill and have been operating for the past 14 years, we are very clear and careful to share that we are not close to the beach. Given our location, we provide a free shuttle to three beautiful beaches - Kata Noi, Kata and Karon beaches. Though we are isolated, we do provide a wide range of activities to all of our guest - Big Buddha Trekking, 4 Water program, Old Town Tour, etc. If these programs are not to your liking, we also provide a Wellness program where we have two Yoga classes per day for a small fee, as well as an in-house massage therapist.

Dear Vladimir: It was a pleasure having you stay with us. Glad to read your kind words and look forward to your return.

Thank you for your kind words and we look forward to your return.

Dear Ricardo J: It was a pleasure having you spend the holiday seasons with us. Thank you for your kind words. We look forward to your return. Kenneth Miller General Manager

Thank you for your comments. We welcome all comments and we will work to address and correct the situation where we can. Our goal is to improve the services we provide to each and every one of our guests.

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!