Good location, the rooms need deep cleaning, carpets getting worn, staff was friendly and helpful. The lady in the pool area could use a better attitude but she kept things running smoothly and clean.
Not as grand as photos and overly busy and not clean
JESSICA
เข้าพัก 1 คืน, มีนาคม 2024
8/10 ดี
Cynthia
เดินทางกับครอบครัวและเด็กเล็ก
29 มี.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
I had to use my cell phone to call the front desk. The internet wasn’t working. The cord on the room phone is broke and you can’t use it. Reported it to the front desk and the guy on duty really didn’t seem to care.
Cynthia
เข้าพัก 1 คืน, มีนาคม 2024
6/10 พอใช้
Jason
เดินทางกับครอบครัว
26 มี.ค. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Water park is for small kids, and crowded. Water slide hours as posted were not followed. Lots of doors slamming after 10pm, lots of kids/families
Kids running the halls late at night
Hot water in showers is rare
Beds are itchy
Craig
เข้าพัก 2 คืน, มีนาคม 2024
10/10 ดีเลิศ
Deanna
15 มี.ค. 2024
Church in was easy. Stain on the cover on the bed.
Deanna
เข้าพัก 1 คืน, มีนาคม 2024
10/10 ดีเลิศ
Jeremy
13 มี.ค. 2024
Jeremy
เข้าพัก 1 คืน, มีนาคม 2024
8/10 ดี
Tobin
12 มี.ค. 2024
ชื่นชอบ: ความสะอาด
Tobin
เข้าพัก 1 คืน, มีนาคม 2024
8/10 ดี
Tarez
11 มี.ค. 2024
Tarez
เข้าพัก 1 คืน, มีนาคม 2024
10/10 ดีเลิศ
Ryna Lynn
เดินทางกับคู่รัก
1 มี.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
We checked in late in the night and the staff was great. So friendly and kind after a long day.
Ryna Lynn
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
4/10 แย่
tyler
เดินทางกับครอบครัว
25 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Multiple areas in our room were dirty. Looked like juice was spilled all over a lamp shade, splattered ice cream all over the side of a bedside table. The pool deck and the hot tub itself were absolutely disgusting. The windows had to be kept open for ventilation in the pool area due to super strong chlorine. Even though the wind was freezing cold. Our son didn’t mind, but probably won’t be staying there again.
tyler
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
8/10 ดี
Holly, Independence
เดินทางกับครอบครัว
20 ก.พ. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Loved the water park. Staff was unfriendly and the "lifeguard" played on her phone the entire time.
We were excited about using the hot tub, but it broke while we were there, and the front desk clerk acted like he didn't care and that he would not get anyone to look at it or fix it. Very disappointing.
The property was great, Especially for a little kids
Check in with Expedia was terrible.
This property on Expedia clearly says there is a double king room, which is what we booked
The hotel does not even offer such a room
So Expedia denied the credit card, and it took us over an hour to get that resolved
It was unkempt, dirty, run down, and terrible customer service. Luckily my kids aren't old enough to notice as the stay was a Christmas present for them.
I love taking my kids here. Usually a good experience other than the pool area lady being a little racist. But this last stay, I found trash from previous guest in the drawers, hairs in the shower and the lamp was out. On top of all that as we were getting ready to leave around 10ish (check out is at 11) we had the house keeping ladies knocking and knocking hard and even trying to open the door. After they were told we were still there. As we were walking out the were cleaning a room the were talking very loud and talking very badly of the guest from that room. Using very derogatory language, precisely kids friendly.
Water park area is fun for younger kids. Very understaffed so had to wait 10 minutes for someone to show up at front desk for checkin and couldn’t call desk/housekeeping from rooms. Rooms ok, nothing special.
Check in was a little bit of a mess because of system issues, the room was a bit run down, breakfast was lacking, but we were there for the pool and it was worth it. Had to ask for bedding for the sleeper sofa, was brought just sheets, had to go ask again and they only had a blanket, no pillows.