On a 3-night stay, high winds prevented me from making the trip. DoubleTree refused to refund ANY of it. Perhaps the first night could be understandable. But to take $350 from me and then have the opportunity to book the rooms for the other two nights I didn't occupy is unethical. Knowing this is how DoubleTree does business, I won't book with DoubleTree again.
I was told that breakfast would be complimentary, so I grabbed two slices of bacon and an orange juice, and then the waitress told me to pay her $15. It is absolutely unreasonable to make me pay that amount of money for two strips of bacon that I didn’t even finish as well as orange juice and water. Hospitality rating is a -5. I will never stay at one of these locations again and I plan on telling all my friends and family to never stay at one of these locations.
Charles
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Management วันที่ 23 เม.ย. 2024
Thanks so much for your feedback! It is listed at the in the restaurant at the buffet line that breakfast is not complimentary. We apologize if you were under the impression that it was included in your room rate. We hope you will give us another opportunity in the future to serve you & thank you again for your review.
The hotel was very clean, front desk folks were friendly and helpful. Wood have been better if breakfast was included but we had a great stay.
Angela K.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Management วันที่ 23 เม.ย. 2024
Thank you so much for the 5-Star Review Angela! We are glad you enjoyed our property and staff. We also appreciate your feedback on breakfast being included. We look forward to welcoming you back soon.
The bathroom light was broken and flickered all night. I woke up to bit marks on my face that were not there before I went to sleep. There was a used condom underneath the night stand that didn't.
Having to chose for myself I would NOT be staying there again.
No USB chsrgers in the room. The only outlets that were somewhat usable were on the wall. The ones on the lamps the charging blocks just fall out so those couldn't be used.
Nicholas
เข้าพัก 1 คืน, มกราคม 2024
8/10 ดี
Cary
เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
31 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Pool was supposed to be heated but that was the only problem.
Cary
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Management วันที่ 23 เม.ย. 2024
Thanks so much for taking a moment to rate your stay. We do have a heated pool, but it is hard in the winter months to keep it up to temperature. We hope you all still enjoyed your stay.
absolutely not what we expected for a double tree property. The young lady who at the desk was great!! Lamont from Maintenace was great. The problems we had after we checked in were handled quickly.
This property is in need of a refresh. The finish onthe wood doors is showing a lot of wear and tear as just one example. There was no one at the desk to give us a folio at checkout. The breakfast buffet had a good selection. Unfortunately, it was not tasty. On the plus side, the room was a nice size.
Melissa
เข้าพัก 2 คืน, ตุลาคม 2023
8/10 ดี
David
เดินทางกับครอบครัว
22 ต.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Would have been 5 stars, but the only comfortable chair was in fount of the air exchange unit and there was no way to turn the fan off.
David
เข้าพัก 1 คืน, ตุลาคม 2023
10/10 ดีเลิศ
James
22 ต.ค. 2023
James
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Management วันที่ 23 เม.ย. 2024
Thanks for the 5-Stars James! Safe travels until your next visit.
På ingen måde pengene værd, prisen skulle som minimum have været halveret.
Værelserne var gamle og slidte, fugtige og lugtede af mug. Poolen var beskidt.
Havde hellere sparet de penge og sovet i bilen.
The stay was good, the Burger Bar was awesome. The only issue I had was my bank card was charged twice for a night’s stay before I even checked in, which took money out of my account I had for my trip. This was on a Saturday so my bank has yet to release the charge until the next business day.
Lee
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Management วันที่ 23 เม.ย. 2024
Thank you for taking a moment to review your stay. We apologize regarding any billing error and hope you had a good stay otherwise. We are sorry for any issues that billing issue caused and hope you will be back again.
Hotel was old, run down and dirty. Blood on the sheets, mirrors dirty, no soap in shower, dirty toilet.
Lori
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Management วันที่ 23 เม.ย. 2024
Thank you for taking a moment to review your stay. Your feedback will certainly be looked into as that doesn't meet our standards. We appreciate your feedback and safe travels until next time.
10/10 ดีเลิศ
Marsha
เดินทางกับคู่รัก
5 ก.ย. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
Convenient to shopping and dining, staff was friendly, pool was great!
Marsha
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Management วันที่ 23 เม.ย. 2024
Thank you for taking a moment to review your stay. We are happy you enjoyed our stay, staff & pool. We hope you will be back to visit soon.
6/10 พอใช้
James
3 ก.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Was a ok stay
James
เข้าพัก 1 คืน, กันยายน 2023
2/10 แย่มาก
Thomas
29 ส.ค. 2023
No breakfast. The hallways are not air conditioned. The pool opens too late and closes too early and on top of that you overcharged me $40
Thomas
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Management วันที่ 23 เม.ย. 2024
Thanks for taking a moment to review your stay. We do have breakfast available, but it's not included in the room rate. We do apologize if you were not made aware of that. We hope you will give us another opportunity in future travels.
The building's air conditioner is broken and some of the upper floors are unfit for use. Despite that they will still take your reservation and your money without ever mentioning these issues.
I could understand if this were a temporary issue. However, they have no intention of fixing the air conditioner this year. They are waiting until next year when they renovate.
They should not be renting rooms with the building in this condition.
Eric
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Steve Lewis วันที่ 28 ก.ค. 2023
Thank you for taking the time to share you helpful comments and we appreciate you staying with us. I completely understand your issue with the lack of AC in some areas and please know we are working hard to get it resolved as soon as possible. We placed an order for 7 rooftop AC units on March 15th of this year with an expected lead time of 20-24 weeks until delivery and installation. The manufacturer is making every attempt to speed up our order but they are limited due to the supply chain challenges. We are in constant contact with them to keep our order top of the list and we are pushing for the earliest delivery possible. I realize this does not resolve the issues during your stay but we truly are working hard to have it completely fixed as soon as possilbe. Thank you again for your feedback and for choosing to stay with us. Best Regards,Steve Lewis
We love staying at this hotel when we come to Tennessee to visit family for our annual trip. It is convenient to many restaurants and shopping. The hotel over the years has not been updated and while it is good, it does need some TLC and attention. We will go again next time but hope to see some upgrades soon.
Nice hotel and staff, but make sure youre not overcharged like i was. Stayed one night but was charged for two. So make sure before you leave property.
brock
การตอบกลับจาก - Director of Sales วันที่ 11 ก.ค. 2023
Thank you for taking a moment to review your experience. We have looked into your charges and confirmed with Merchant Services you were in fact only charged once. You may have a pending authorization that hasn't been released by your bank. We can assure you we only charged once.
We thoroughly enjoyed our night in Johnson City. Breakfast was available at the restaurant on-site for a fee. Staff was extremely friendly. Room was spotless. The bed was very comfortable.