Dear Prateek, We sincerely apologize for the unacceptable condition of your room and the lack of assistance from our front desk during your stay. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. However, rooms will be professionally inspected as a precaution. Additionally, we are sorry for any service lapses. The response you received does not reflect our standards, and we are taking immediate steps to address these issues with our staff and housekeeping team. While we understand that Expedia was able to assist you, we deeply regret that we did not provide the support you needed. We are committed to improving our services and ensuring such incidents do not occur again. We hope you will consider giving us another opportunity to provide a much better experience in the future.Sincerely,Hotel Management

Dear Christina, Thank you for your positive feedback on your stay at  Extended Stay America! We are delighted you enjoyed our pet-friendly policy and convenient location near MetLife Stadium. We strive to make your stay enjoyable and affordable, and we are thrilled this was your experience. We hope to welcome you and your pet back soon.Sincerely,Hotel Management

Dear Nathalie, We appreciate your feedback regarding our breakfast offerings. While we aim to provide a variety of options to accommodate our guests, we regret any disappointment caused by our current selection. Your comments will be shared with our team for review as we continually strive to enhance our services. We apologize for any inconvenience and thank you for bringing this to our attention. We value your input as it helps us improve the overall guest experience.Sincerely,Hotel Management

Dear Angel, We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. Your comfort and satisfaction are our utmost priorities, and it is disheartening to hear that we fell short of meeting your expectations. We take hygiene and cleanliness seriously, and we assure you that your concerns will be addressed with our housekeeping team immediately to prevent such occurrences in the future. Regarding the unpleasant odor, we will investigate this matter thoroughly to ensure a comfortable environment for all our guests. If you reconsider staying with us, we would be grateful for the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Veronica, We are sincerely sorry about your negative experience. Guest satisfaction is paramount to us, and we are disappointed we didn't meet your expectations. Your feedback is important, and we will address any issues to improve our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Divine, Thank you for sharing your experience at Extended Stay America. We are glad you found our hotel clean. While we don't offer breakfast, we will consider your feedback. We are always looking for ways to improve our guests' experience. We'll also explore options for shuttle services. We appreciate your suggestions and hope to welcome you back for another pleasant stay.Sincerely,Hotel Management

Dear Denise, Thank you for sharing your positive experience at Extended Stay America! We are delighted to hear that our location has been convenient for your travels between your home and NYC. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Management

Dear Raj, We deeply apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that we fell short of providing you with a peaceful environment. We understand your concern and should have handled the situation more effectively. Our team is committed to addressing maintenance issues promptly to ensure a comfortable stay for all guests. We appreciate your feedback and will use it to make necessary improvements in our service. Please accept our sincere apologies, and we hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management

Dear YOLANDA, Thank you for sharing your review. We apologize for any inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously and will address the issues you mentioned with our team. Your comments will help us improve our service and facilities. Please accept our sincerest apologies for any disturbance caused by noise and interactions that did not meet our usual standards of friendliness. We hope you'll consider giving us another chance to provide you with a more enjoyable experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Joanne Sandra, Thank you for your positive review of Extended Stay America! We are thrilled you enjoyed our quiet atmosphere, complimentary breakfast, and free parking. Providing professional service is essential to us, and we are glad our staff met your expectations. We appreciate your feedback and hope to welcome you back for another great stay.Sincerely,Hotel Management

Dear Anthony, We apologize for the unpleasant odor you encountered in the hallway outside your room. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused by this issue. Rest assured, we take cleanliness and odor control seriously and will address this matter promptly to ensure a more pleasant environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Sharareh, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Melinda, We are thrilled you enjoyed a peaceful stay at Extended Stay America! Providing a quiet environment and convenient access to major routes are top priorities. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit soon.Sincerely,Hotel Management

Dear Anastasiya, Please accept our sincerest apologies for the inconvenience caused by the cigarette smell and the disturbance from the laundry room. Your comfort and satisfaction are our top priorities, and we understand how frustrating it must have been to experience these issues. Rest assured, we take your feedback seriously, and we will work diligently to address these concerns to ensure a better experience for our guests in the future. We appreciate your loyalty and hope you consider giving us another chance to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests and grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear JASON, We are delighted to hear that you enjoyed a peaceful stay at Extended Stay America. Providing a tranquil environment for our guests is a top priority for us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another peaceful visit in the future!Sincerely,Hotel Management

Dear Gabe, Thank you for sharing your review and the details surrounding your recent stay. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management

Dear Lettie, Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations at Extended Stay America. It is always a joy to see our guests excited about returning; we look forward to it. Thank you again, and safe travels.Sincerely,Hotel Management

Dear Devyn, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Camille, We appreciate your feedback regarding your recent stay with us. It's a pleasure to read that you found our beds comfortable and enjoyed the convenience of the in-room kitchen. However, we apologize for any disappointment caused by our complimentary grab-and-go breakfast. Your comments have been noted, and we'll share this with the appropriate individuals for future enhancements. Thank you for choosing to stay with us for your quick overnight visit, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Hotel Management

Dear Blanca, Thank you for choosing our hotel for your trip. We appreciate your feedback, and we apologize for any inconvenience you experienced. Cleanliness is a top priority, and we will address your concerns internally. Your insights are valuable, and we hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Management

Dear Christopher, Thank you for sharing your experience with us. We apologize for any unpleasant odors you encountered in the hallway and the cleanliness issues you mentioned. Your feedback is crucial, and we take it seriously as we continuously strive to improve our services. Rest assured, we will address this matter with our team to ensure that it does not happen again. We appreciate your patience and understanding. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Arnold, Thank you for staying with us and sharing your experience with fellow travelers. We are glad you are pleased with our property and enjoyed your stay. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope you will choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management