ภายใน

รีวิว พูลแมน จาการ์ตา อินโดนีเซีย

5 out of 5

รีวิว

8.6

ดีเลิศ

คะแนน 10 - ดีเลิศ 485 จาก 1002 รีวิว" "
คะแนน 8 - ดี 387 จาก 1002 รีวิว" "
คะแนน 6 - พอใช้ 74 จาก 1002 รีวิว" "
คะแนน 4 - แย่ 34 จาก 1002 รีวิว" "
คะแนน 2 - แย่มาก 22 จาก 1002 รีวิว" "

8.8/10

ความสะอาด

9.0/10

พนักงานและบริการ

8.0/10

สิ่งอำนวยความสะดวก

8.6/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

7.6/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Sathirapat

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 9 ก.ค. 2023
Dear Mr. Sathirapat,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Connectors were able to make a positive impression during your stay.Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

Wiraporn

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Location is quite convenience just across the road to the shopping mall and restaurants

10/10 ดีเลิศ

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Hotel Service
The service is very nice. All staffs have a lot of service mind and are very supportive.
เข้าพัก 1 คืน, มีนาคม 2018

8/10 ดี

Pattarit

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Good hotel for business. Good location close to Grand indo and Plaza indo. Good staff and services.
เข้าพัก 4 คืน, กันยายน 2017

10/10 ดีเลิศ

ผู้เข้าพักจริง

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Excellent service from staff. Although the room is way too expensive for its size (21 sq.m.)
เข้าพัก 4 คืน, พฤษภาคม 2017
การตอบกลับจาก Jaime วันที่ 15 มิ.ย. 2017
Dear Guest, Let me thank you for this review for your recent stay with us. It’s always a joy to know that our services have exceeded our valued guests high expectations.This has been shared with the team and all of us look forward to welcoming you again soon. Next time we hope you will have the opportunity to stay at the more spacious Grand Deluxe Room located at the Pullman Tower. Best regards, Jaime Faus General Manager

10/10 ดีเลิศ

TANARAT

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Good hotel
Good location, clean, good service.Will come again.
การตอบกลับจาก General Manager วันที่ 16 พ.ย. 2016
Dear Guest, Thank you for your review. It makes us proud that you would come back to our hotel. Best regards, Alexander Poindl General Manager

6/10 พอใช้

Eduard Martinus

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
If you have allergies, notice: all the rooms in the old building have carpet and down pillows. For me it was an unpleasant stay in the room. Room was tired and outdated. Breakfast was very good.
เข้าพัก 2 คืน, เมษายน 2024

10/10 ดีเลิศ

David

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
My only problem was that the toilet was hard to flush and when you held down the flusher it would leak at the base
เข้าพัก 2 คืน, มีนาคม 2024

10/10 ดีเลิศ

Koichi

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ajizzah Angelitta วันที่ 3 เม.ย. 2024
Dear Valued Guest,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Cynthia

เข้าพัก 4 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Ajizzah Angelitta วันที่ 23 มี.ค. 2024
Dear Ms. Cynthia,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

Eugene

เดินทางเป็นกลุ่ม, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great location!
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Ajizzah Angelitta วันที่ 23 ก.พ. 2024
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit.Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

HUNDUK

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Ajizzah Angelitta วันที่ 12 ก.พ. 2024
Dear Mr. Hunduk Park,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Sze Yiaw

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Ajizzah Angelitta วันที่ 12 ก.พ. 2024
Dear Mr. Alvin Khoo,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 พอใช้

ผู้เข้าพักจริง

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Tiny rooms, noisy cleaning around
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Ajizzah Angelitta วันที่ 12 ก.พ. 2024
Dear Mr. Peter Holzknecht,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

Jojor

เข้าพัก 7 คืน, ธันวาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 12 ม.ค. 2024
Dear Mrs. Jojor Sowin,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

David

เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 12 ก.พ. 2024
Dear Mr. David Young,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a disappointment to read that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

BYEONGEUN

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 31 ธ.ค. 2023
Dear Mr./Ms. Byeongeun,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 แย่

Ian

ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Old and overpriced small room. Stayed 3 nights, the only thing good of this hotel is the location.
การตอบกลับจาก Ajizzah Angelitta วันที่ 12 ก.พ. 2024
Dear Mr. Ian Zachary,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. Zachary, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Peter

เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 12 ก.พ. 2024
Dear Mr. Peter Schaede,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, it is a dissapointment to know that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience to email H8491-FO1@accor.com. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Adrienne

เข้าพัก 5 คืน, พฤศจิกายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 31 ธ.ค. 2023
Dear Mr./Ms. Adrienne,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

Qi Shan Cassandra

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Excellent services, amenities, malls nearby, loved the outdoor pool, 24 hrs gym, hot and ice tubs, steam and sauna rooms. Incredible international breakfast buffet with cold pressed juices and unlimited artisan coffee
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 8 ธ.ค. 2023
Dear Ms. Qi Shan Cassandra Teo,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Kym

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The hotel was imaginably comfortable. The staff gave excellent assistance upon checking in. Probably it was my communication problem that cost one star down for my experience. Their staff accommodated my request mostly, even on the last night to swop for a twin bedroom. I am reaching out to Pullman to get my Deposit IDR 4 million back which did not get void in front of me due to tech glitch
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 8 ธ.ค. 2023
Dear Mr. Leh Kwan Ng,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We do apologized for the breach happened regarding your deposit. Rest assured that it is being followed up and we will send you an email with the deposit released receipt.Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

Wan

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Consistently good experience at this location.
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 3 ธ.ค. 2023
Dear Mr. Khum Tho Wan,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 พอใช้

Eddie

เดินทางเพื่อธุรกิจ
ชื่นชอบ: สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Only their lobby are renovated recently,other than that room are very 9ld, somehow their staff are not friendly and helpful compare to most 5stars or 4stars hotels
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 3 ธ.ค. 2023
Dear Mr. Mun Hoi Yong,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I am sorry to hear that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience ManagerWith Warm Regards,Dan BenzaquenGeneral Manager

6/10 พอใช้

ANTONY

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด
Disappointing first time stay
It wasn’t a pleasant stay. Checked in to find limited hangers for clothes. Only one power socket that can be used, at the desktop table. Once you charged a laptop, you can’t charged anything (phone, power bank, etc) else. The other socket used for table lamp and tv. Bedside no sockets at all. Power trip multiple times on Thursday 9 Nov night causing restart of room lights and aircon. Plus the backup fans in the rear window were very noisy. Only good thing was breakfast, gym & sauna area. Hospitality ok,
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 3 ธ.ค. 2023
Dear Mr. Antony Chong,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I am sorry to hear that your expectations were not met.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

Kim tian

เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 13 พ.ย. 2023
Dear Mr. Kim Tian,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 พอใช้

Youngsoon

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
部屋が広くてゆっくりできたのでとても良かった。
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 3 ธ.ค. 2023
Dear Mr. Youngsoon,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

Kana

เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 16 พ.ย. 2023
Dear Ms. Kana,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Ng shiu

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 2 พ.ย. 2023
Dear Mr. Ng Shiu,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Tetsuya

เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 2 พ.ย. 2023
Dear Mr. Tetsuya,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 พอใช้

Ryan

เดินทางเพื่อธุรกิจ
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff and surroundings are great. Serious lack of investment in the upkeep of the rooms and especially the bathrooms.
เข้าพัก 3 คืน, ตุลาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 9 ต.ค. 2023
Dear Mr. Ryan Chapman,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.Allow me to introduce myself, my name is Angel - I am the Guest Experience Manager of Pullman Jakarta Indonesia.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. Chapman, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit.Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Fahad

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, ความสะดวกสบายของห้องพัก
เข้าพัก 5 คืน, กันยายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 9 ต.ค. 2023
Dear Mr. Fahad,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I regret to hear that your expectations were not met.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 แย่

Noushad

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Tiny room
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 9 ต.ค. 2023
Dear Mr. Noushad,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.Allow me to introduce myself, my name is Angel - I am the Guest Experience Manager of Pullman Jakarta Indonesia.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Mr. Noushad, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.I could only hope that there would be an opportunity for us to recover your trust and make it up to you on your next visit. Once again, we do apologize for the inconvenience and feel free to let us know for your next travel plans as we would very much welcome the opportunity to redeem ourselves and make sure that your next stay goes and remains beyond your expectations.I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

kitajima

เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 9 ต.ค. 2023
Dear Mr. Kitajima,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

4/10 แย่

Florence

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Horrifying stay at the Pullman
It took me one hour to connect to the wifi in the room. Called for help, I was just asked to restart my laptop. I asked for IT to help, they sent a non-IT which couldn't help me at all. Got to wait for another 20 mins before the IT guy came. All in, it took me 1 hour 10 mins just to connect. After that, I had no issue for the rest of the days. The room is so so dated. Carpets are so gordy and old. The curtains cannot be pulled close at all. It does not feel like a Pullman at all. It feels worse than a budget hotel. The toiletries used were of low quality in small tubes. Waste of environment resource. They don't even give you face towel!!! Only 1 hand towel. How do I wash my face with a long face towel. Lightings are old. Everything from top to toe is old. Only the location is great. What a pity!!
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 26 ก.ย. 2023
Dear Ms. Florence Sam,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.Allow me to introduce myself, my name is Angel - I am the Guest Experience Manager of Pullman Jakarta Indonesia and I happened to be the one who assisted you with our IT team as well.We would like to acknowledge receipt of your review and on behalf of Pullman Jakarta Indonesia, we would like to apologize for the shortcomings on your recent stay with us.I can assure you that it deeply saddens me that the memory of your recent visit is a rather disappointing one and your expectations were not met.Ms. Sam, your recent reservation with us was for our Superior room which is our starting category.The room located in our original building which was still true to its historical design. However we do have a variety of different rooms should you like to explore a Pullman experience starting from a Grand Deluxe room category in our renovated Pullman Tower.As for the amenities, rest assured that as a part of our commitment and based on the Accor standards, the amenities are from a recyclable material which is wheat-based. I am sure you will appreciate that feedback from our guests is paramount to us and remains our biggest learning tool.This helps us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.Once again, I am sorry that your expectations were not met and I remain at your disposal should you need any further assistance.Best regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

Alwiya

เดินทางกับครอบครัว
ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff are polite with excellent customer service. I had a great experience staying at Pullman
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 26 ก.ย. 2023
Dear Ms. Alwiya,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Seulgi

เดินทางเพื่อธุรกิจ
ชื่นชอบ: พนักงานและบริการ, ความสะดวกสบายของห้องพัก
เข้าพัก 5 คืน, กันยายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 22 ก.ย. 2023
Dear Mr. Seulgi Lee,Thank you for choosing The Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At The Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.Feedback from guests such as yourself is our biggest learning tool and we would sincerely appreciate if you could please spare some time and elaborate a little more on your experience. Your feedback will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

Juan

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 16 ก.ย. 2023
Dear Mr. Juan,We thank you very much for taking the time to share with us your positive experience. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

maryfaith robinion

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Easy access staff friendly
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 4 ก.ย. 2023
Dear Ms. Mary Faith,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 พอใช้

Richard, Richmond

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
They need to update room pictures on the Web. Room was not as advertised
เข้าพัก 4 คืน, สิงหาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 16 ก.ย. 2023
Dear Mr. Richard,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectationsOn behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

ผู้เข้าพักจริง

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice location, excellent breakfast but noisy room.
Nice location and nice view to Plaza Indonesia Bunderan HI. Breakfast has a lot of variety and worth the money. BUT very noisy as the windows are not sound proof. Can hear busy traffic til midnight. Please invest in sound proofing then it will be perfect.
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 16 ก.ย. 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectationsOn behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. Should you please let us know your detail such as name or reservation code, we will put it as our note of your preference for the next visit to be assigned to our room which face the swimming pool as it will be more quiet and peaceful. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

6/10 พอใช้

Pei Ling Melanie

เดินทางเป็นกลุ่ม
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
I was surprised by the upkeep of the property, I was expecting it to be much nicer for a Pullman. We were double occupancy, but was only given 1 set of amenities for our stay.
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 28 ส.ค. 2023
Dear Ms. Pei Ling Melanie,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. I am sorry that your experience did not meet your expectations.On behalf of Pullman Jakarta Indonesia and its Connectors, please accept our sincere apology.Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future. We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

rod

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Always great staff
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 28 ส.ค. 2023
Dear Rod,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

ผู้เข้าพักจริง

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 15 ส.ค. 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Arshad

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
Pleasant stay
Great location right across MRT allowing you to explore the greater part of the city and also across Grand Asia Mall..staff friendly and supportive . Hotel rooms were a bit small but okay for short stay like mine ..
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 15 ส.ค. 2023
Dear Mr. Arshad,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

2/10 แย่มาก

ผู้เข้าพักจริง

เดินทางเพื่อธุรกิจ
ไม่ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก, ความสะดวกสบายของห้องพัก
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 31 ก.ค. 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met.However, I do apologize for the shortfall that you have experienced. Feedback from guests such as yourself is our biggest learning tool and will assist us to evaluate our shortcomings and we will ensure that we learn from it and utilize it in the future.We will appreciate should you be able to elaborate your feedback to H8491-FO1@accor.com We remain hopeful of having you stay with us during your future visits to Jakarta. We remain at your disposal should require further assistance.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

CHIHIRO

เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 28 ส.ค. 2023
Dear Mr. Chihiro,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Wm

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Overall decent
เข้าพัก 5 คืน, กรกฎาคม 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 31 ก.ค. 2023
Dear Valued Guest,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

8/10 ดี

Takenori

เข้าพัก 4 คืน, มิถุนายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 31 ก.ค. 2023
Dear Mr. Takenori,Thank you for choosing Pullman Jakarta Indonesia as your home away from home.We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. Rest assured that we will certainly share your feedback with our Connectors and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services.Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again.With Warm Regards,Ajizzah AngelittaGuest Experience Manager

10/10 ดีเลิศ

JUSIK

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 3 คืน, มิถุนายน 2023
การตอบกลับจาก Ajizzah Angelitta วันที่ 22 มิ.ย. 2023
Dear Mr. Jusik, Thank you for choosing Pullman Jakarta Indonesia as your home away from home.It was truly a pleasure to serve you.We would like to thank you for sharing your feedback with us. At Pullman Jakarta Indonesia, we take great pride in providing the highest levels of service to our guests, ensuring each and every need is met. I am thrilled that we achieved this during your visit.Once again, thank you for staying at Pullman Jakarta Indonesia and we look forward to welcoming you back for another memorable experience.With Warm Regards,Ajizzah AngelittaGuest Experience Manager