The privacy was nice, cottage was beautiful, property was very private, and pool was very nicely heated.
Kody
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก BP วันที่ 25 เม.ย. 2024
Dear Kody.Thank you for your kind words and we can't wait to welcome you back to Pines&Palms Resort.Regards, BP
10/10 ดีเลิศ
guillermo
6 เม.ย. 2024
Much needed room upgrades
guillermo
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก simone วันที่ 9 เม.ย. 2024
Thank you for your feedback. We appreciate your suggestion regarding room upgrades, and we take guest comments seriously as we continually strive to enhance our accommodations. Rest assured, we'll consider your input as we plan for future improvements. If there's anything else we can assist you with, please don't hesitate to let us know.
As a married couple and our 16 year old son, we really enjoyed the casual, comfortable and well kept nature of the resort. It is very charming and clean and well run. The cottages are not modern but very clean and comfortable. We also enjoyed the use of the resorts bicycles and great location.
This resort was awesome. Clean and well kept grounds. The staff was so nice and helpful. The pool is right on the ocean with a pool bar. Bartender Henderson was great. If you want a relaxing great time, I highly recommend Pines & Palms Resort.
Cheryl
เข้าพัก 6 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก simone วันที่ 26 ก.พ. 2024
That's fantastic to hear! Pines & Palms Resort sounds like a wonderful place for a relaxing getaway. Thanks for sharing your positive experience!
Lovely property and excellent staff and service. My only negative is that our room was a little tired. Could use a refreshing for sure with a little paint and the kitchen was old. The bed was incredibly comfortable and made for a great nights' sleep. Wouldn't hesitate to visit Pines and Palms again but would stay in one of the cottage's closer to the water ...
Darren
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก simone วันที่ 9 ก.พ. 2024
Thank you for your kind words about our lovely property and excellent staff! We appreciate your feedback about the room and kitchen, and we'll certainly take it into account for future updates. We're thrilled you enjoyed a comfortable night's sleep and look forward to welcoming you back to Pines and Palms, perhaps in one of our waterfront cottages next time!
8/10 ดี
Elzbieta
1 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
We stayed in the building next to the highway and the noise was unbearable. I would definitely stay here again, just in the different building closer to the beach.
Elzbieta
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก simone วันที่ 9 ก.พ. 2024
Thank you for your feedback! We apologize for the inconvenience caused by the noise from the nearby highway during your stay. We're glad to hear you would consider staying with us again, and we'll be sure to accommodate your preference for a room in a different building closer to the beach next time. We appreciate your understanding and look forward to welcoming you back for a more enjoyable experience!
My family and I thoroughly enjoyed our stay. It felt like a home away from home. We stayed in the 2 bedroom beach front villa. We would definitely stay here again.
Charlene
เข้าพัก 6 คืน, มกราคม 2024
การตอบกลับจาก simone วันที่ 14 ม.ค. 2024
we are thrilled to hear that you and your family had such a wonderful stay! It sounds like the 2-bedroom beachfront villa was a perfect choice. We can't wait to welcome you back for another fantastic experience!
We stayed in Room 10, facing the ocean. Amazing room. Highly recommend
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก simone วันที่ 14 ม.ค. 2024
we are delighted to hear that Room 10 with an ocean view made your stay amazing! Thank you for the recommendation – we look forward to hosting you again for more unforgettable moments by the sea!
The foundations of this property are great. No frills but the beach cottages are adorable, paying for the ocean view is so worth it, it’s a quaint setting, walkable to a great breakfast spot (Midway Cafe), coffee shop (meet Lisa @ KONA coffee) & the Florida Key brewery among other things & the amazing heated pool ON the ocean!
Marissa
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก simone วันที่ 14 ม.ค. 2024
It's fantastic to hear that you appreciated the solid foundations of our property and found the beach cottages adorable. Your insights on the ocean view being worth it, the quaint setting, and the convenient proximity to local spots like Midway Cafe, KONA coffee, and the Florida Key brewery are truly valuable. And of course, the heated pool on the ocean sounds like a delightful bonus! We can't wait to welcome you back for more memorable experiences.
8/10 ดี
Scott D
เดินทางกับคู่รัก
11 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Need to pickup debris outside
Scott D
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก simone วันที่ 14 ม.ค. 2024
Thank you for bringing this to our attention. We'll make sure to address the debris outside promptly to ensure our environment remains clean and inviting. Your feedback is greatly appreciated, and we're committed to maintaining a pleasant atmosphere for all our guests.
10/10 ดีเลิศ
kathryn
27 ธ.ค. 2023
kathryn
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก BP วันที่ 19 ม.ค. 2024
Thank you Kathryn for the stars.We hope to welcome you back soon.
Nice place, a little worn but great views of water. Pool was warm and non chlorinated.
Leticia
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Jamealya วันที่ 28 พ.ย. 2023
Hello Leticia, we're happy you enjoyed our resort we do appreciate your feedback and we hope to welcome you again and thank you for choosing the pines and palms resort .
We enjoyed our stay. The property is very well kept and the staff is great. When visiting the Keys, we will definitely stay here again.
Otis
เข้าพัก 4 คืน, พฤศจิกายน 2023
การตอบกลับจาก jamealya วันที่ 28 พ.ย. 2023
Thank you for choosing the pines and palms resort, we appreciate you leaving feedback and we're happy we could make your stay a fun and memorable one we hope to welcome you back again.
Le charme des Keys réuni dans ce petit Resort.
Grande chambre tout équipée et vous pouvez demander un bbq qu’ils viennent vous installer.
Piscine chauffée avec une vue splendide directement sur la bay.
Prêt de Kayak et paddle. Très bel environnement!
Prévoir votre petit déjeuner car le café à la sortie du Resort est très cher (mais très bon!)
stephanie
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Jamealya วันที่ 17 พ.ย. 2023
Thank you for choosing the pines and palms resort, we're happy that we could make your stay a fun and memorable one. we do value you feedback, and we hope to welcome you back soon.
I've stayed many times at this resort and loved it but this time was not so great. Lots of bugs in the pool, bartender seemed more interested in his phone instead of hotel guests. Main building was being fumigated and no one was told so guests parked wherever they felt like and didn't seem to care that they were blocking beach views and such and the new owners/new gm were no where in sight. Former owners and GM would always greet guests and ask how they were doing. Its just not the same resort. Very disappointing stay.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, กันยายน 2023
การตอบกลับจาก Julissa Ramirez General Manager วันที่ 28 ก.ย. 2023
Thank you for choosing Pines and Palms Resort of Islamorada. We would like to also thank you for taking the time to share your honest feedback. We are saddened to learn that this time around your experience wasn't as expected. We would like to extend our sincerest apologies. We can assure items outlined will be investigated and addressed accordingly. We hope this experience does not impact your decision on staying with us again. Pines thrives on maintaining family oriented and peaceful ambiance for all our guests.
Like: location, location, location. On East side so Sunrises are amazing!!! Bikes kayaks included available to go. Nice live music. Comfy bed with lots of pillows. Ladies working in the office are very polite and willing to assist.
Did not like: upgrade your room, it's worth the cost!!! Our room #18 (2nd floor) was average. A bit outdated, bathroom is very small.
Michelle
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก jamealya วันที่ 18 ก.ย. 2023
hello Michelle, thank you for choosing the pines and palms resort we do appreciate your feedback and we hope to welcome you back soon.
Great views and clean facility, new owners took over the entire property with their kids on our last day. Hard to enjoy when there are kids yelling and screaming everywhere
Bryce
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Jamealya วันที่ 4 ก.ย. 2023
thank you for staying with us at the pines and palms resort we truly appreciate your feedback, and we hope to welcome you back again.
Got my own very nice Apartment with full kitchen and direct access to the ocean :)
floor was not clean and ants
washing machine was leaking
but overall a very nice apartment direct at the ocean
Klaus
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก simone วันที่ 28 ส.ค. 2023
Good morning, thank you for choosing pines and palms resort. We are happy you enjoy your stay here with us. And for the floor we do apologize, hope to see you again soon have a blessed day.
8/10 ดี
nick
27 ส.ค. 2023
nick
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก simone วันที่ 17 ต.ค. 2023
Thank you for choosing pines and palms resort
8/10 ดี
Jose
21 ส.ค. 2023
Jose
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก simone วันที่ 12 ก.ย. 2023
Good morning thank you for choosing pines and palms resort.
6/10 พอใช้
David
เดินทางกับคู่รัก
16 ส.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
I loved my stay at the Pines and Palms however. I distinctly had specific instructions about check in and check out and those needs were barely met. I had spoke to the same lady I booked with and was assured I would be accommodated upon arrival but had to wait almost a few
Hours. Aside from that, Simone was amazing and the place was super cozy and extremely quiet. The pool was relaxing but our stay was cut short due to weather. All in all it was a special trip that turned out well for us and I would go back. I would be completely transparent with my needs next time. Forcefully direct.
David
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก simone วันที่ 17 ส.ค. 2023
Good morning, thank you for choosing pines and palms resort we truly appreciate your stay here with us. Hopefully your next stay here with us will be much better, please do have a wonderful day much love.
6/10 พอใช้
Gladys
10 ส.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Everything was nice, the room is clean and good but it is a bad smell from the sea. It’s terrible and sad.
Gladys
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก simone วันที่ 10 ส.ค. 2023
good morning, thank you for choosing pines and palms resort we are sorry that you have to encounter the bad smell from the sea it was from the sea moss, we do hope to see you again soon.
Me gusto todo la habitación organizacion limpieza wow muy lindo todo
Yoleida
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Jamealya วันที่ 21 ก.ค. 2023
hi Yoleida thank you for choosing the pines and palms resort we appreciate you leaving a review we hope to welcome you back to our property soon and we hope you have a wonderful day .
Stay was pleasant, office girls were very nice and allowed us to pre-check in prior to room being ready. Kayak and paddle boards being free to use was great for kids and pool was decent size. Overall was great, only negative was we booked a ocean view king room, the room we received was a stretch to be classified as "ocean view". If "ocean view" is important to you be sure to clarify before booking.
Jacob
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก jamealya วันที่ 13 ก.ค. 2023
hi Jacob, we're happy you enjoyed our property we hope to welcome you back again. we also appreciate you leaving a review. thank you for staying with us and we hope you have a wonderful day