The staff were friendly and helpful. My room was clean and the bed was comfortable. Good location, close to activities, restaurants, and shopping.
Connie
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก RS วันที่ 14 พ.ค. 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the comfort of your room. Our team works hard to ensure our guests have a clean and comfortable stay, and it’s always rewarding to receive such kind feedback.We're also glad you appreciated our convenient location near activities, restaurants, and shopping. We strive to provide our guests with a seamless and enjoyable experience, both inside and outside the hotel.We look forward to welcoming you back on your next visit!
Very comfortable bed. Bathroom was not impressive, shower has very low water pressure and the shower base is extremely slippery. The vanity faucet handles were tough to turn on and off. 35 dollars for parking is outrageous but I guess that's the going rate. The staff were friendly. Nice lobby area with tv's and lots of sitting options. Very nice workout room.
Kevin
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก RS วันที่ 14 พ.ค. 2024
Thank you for taking the time to provide us with your feedback. We’re delighted to hear that you found the bed very comfortable and enjoyed our friendly staff, lobby area, and workout room.However, we're sorry to learn that the bathroom did not meet your expectations. Your comments about the shower pressure and slippery base, as well as the vanity faucet handles, have been noted and will be addressed with our maintenance team to ensure improvements are made.Regarding the parking fee, we understand it can be a concern and appreciate your understanding that it reflects the standard rates in our area.Your feedback is invaluable as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Warm regards,
Thank you so much for taking the time to share your positive experience with us! Our team works hard to ensure our guests have a clean and comfortable stay, and it’s always rewarding to receive such kind feedback.We look forward to welcoming you back on your next visit!
6/10 พอใช้
AJ
13 พ.ค. 2024
AJ
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก RS วันที่ 14 พ.ค. 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback and are sorry to see that we did not fully meet your expectations.Your insights are important to us, and we would love to hear more about how we can improve. Please feel free to reach out to us directly with any specific comments or concerns.We hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,
They were very helpful to my wife while I was in classes all week.
Vincenzo
เข้าพัก 6 คืน, พฤษภาคม 2024
การตอบกลับจาก RS วันที่ 12 พ.ค. 2024
Thank you for sharing your experience with us. We're delighted to hear that our team was able to assist your wife during your stay, especially while you were attending classes.Ensuring the comfort and satisfaction of our guests is our top priority, and we're glad to know that our staff provided helpful assistance throughout your time with us.We appreciate your kind words and look forward to welcoming you back for another excellent stay whenever your travels bring you our way.
With the exception of check in, we enjoyed this hotel. The check in staff was very good. However, there was only one person doing the check, which caused a wait. Later that evening another person was added, but the wait was even longer. Travelers want to get to their room. They don't want to stand in long lines.
Jerry
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก RS วันที่ 12 พ.ค. 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your overall experience at our hotel and that our check-in staff provided excellent service.We sincerely apologize for any inconvenience caused by the wait during check-in. Your feedback regarding the wait time is invaluable to us, and we will take immediate steps to ensure that we have adequate staffing to minimize wait times in the future. Our goal is to provide a seamless and efficient check-in process so that our guests can quickly settle into their rooms and start enjoying their stay.We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay at our hotel.Your feedback means the world to us, and we're delighted that we were able to meet your expectations and provide you with a five-star experience. We strive to create memorable stays for all our guests, and it's truly rewarding to know that we succeeded with you.We can't wait to welcome you back for another amazing stay whenever your travels bring you back
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay at our hotel.Your feedback means the world to us, and we're delighted that we were able to meet your expectations and provide you with a five-star experience. We strive to create memorable stays for all our guests, and it's truly rewarding to know that we succeeded with you.We can't wait to welcome you back for another amazing stay whenever your travels bring you back
Thank you for your review. We hope you give us an opportunity to wow you next time.
2/10 แย่มาก
nancy
เดินทางเพื่อธุรกิจ
5 พ.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
Got to hotel. I booked 2 rooms.Just after check in time. Rooms not ready. Rude staff.
nancy
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Whitley J วันที่ 6 พ.ค. 2024
Thank you for your feedback! We sincerely apologize for your room not being ready at the expected time. We hope you give us an opportunity to serve you again when in Indy!
I like that all the staff was very helpful and kind.
Raul
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Whitley J วันที่ 1 พ.ค. 2024
Thank you for your awesome feedback! Come back and see us again soon.
8/10 ดี
JUAN RAMOS
28 เม.ย. 2024
JUAN RAMOS
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Whitley J วันที่ 1 พ.ค. 2024
Thank you for your review! Come back and see us again soon.
8/10 ดี
Darlene
26 เม.ย. 2024
Darlene
เข้าพัก 1 คืน, เมษายน 2024
10/10 ดีเลิศ
Susan
23 เม.ย. 2024
Susan
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก RS วันที่ 14 พ.ค. 2024
Thank you for the perfect 5/5 rating! We're delighted to know you had such a positive experience with us. Your support means a lot to our team.We look forward to welcoming you back soon!Warm regards,
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope to see you again when your travels bring you back to Indy!
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope to see you again when your travels bring you back to Indy!
Thank you for your response! Come back and see us soon!
10/10 ดีเลิศ
Brad
15 เม.ย. 2024
Brad
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Whitley J วันที่ 6 พ.ค. 2024
Thank you for your review ! Come back and see us soon!
6/10 พอใช้
Andria
เดินทางกับคู่รัก
14 เม.ย. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Had to pay for parking, staff didn't even tell me where my room was or how to get to it. To may additional fees
Andria
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Whitley J วันที่ 14 เม.ย. 2024
Thank you for your response. We sincerely apologize for not exceeding your expectations. We hope you give us the opportunity to do this when you're in Indy next.
Extra fees and have to pay to park. We ended up paying about 50 dollars extra
Mandy
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก RS วันที่ 12 เม.ย. 2024
Thank you for taking the time to share your feedback. We appreciate your comments regarding the extra fees and parking costs during your stay.We strive to maintain transparency with our fees and provide value to our guests. We apologize if these charges were not communicated clearly during your booking process or upon check-in. Your feedback will help us review our pricing structure and improve how we present our fees to ensure a more seamless experience for our guests.If you have any further questions or concerns regarding your bill, please feel free to contact us directly. We're here to assist you and clarify any discrepancies.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience.
Perfect walking to Lucas Oil Stadium for the Morgan Wallen concert!
Samuel
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Whitley J วันที่ 14 เม.ย. 2024
Thank you for your response. We hope to see you again soon, when your back in Indy !
6/10 พอใช้
Steven
6 เม.ย. 2024
Steven
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก RS วันที่ 28 เม.ย. 2024
Thank you for your review! Your Opinion matters to us so if there any additional information you would like to provide so we can see what would have made your stay a 5, we would love to hear it.
The staff was amazing. Expedia told me they had changed my check-in date for me - which was a lie! The manager found an available room for me and helped me with everything from check-in to check-out! She and staff took my bad start for the weekend and made it great.
Jonathon
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก RS วันที่ 27 มี.ค. 2024
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that our staff went above and beyond to ensure you had a great stay, despite the initial hiccup with your check-in date. Providing exceptional service is our top priority, and it's truly rewarding to know that we were able to turn your weekend around for the better.We apologize for any inconvenience regarding the misinformation from Expedia and are grateful for your understanding. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to the team.We hope to have the pleasure of welcoming you back soon for another wonderful stay.
Thank you for taking the time to provide feedback about your recent stay at the Courtyard Downtown Indianapolis! We hope to see you in the future when your travels bring you back to Indy!
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to Indy!
10/10 ดีเลิศ
Tricia
1 มี.ค. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Attached by skywalk to convention center. Perfect for event
Tricia
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Courtyard วันที่ 7 มี.ค. 2024
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to Indy!
Thank you for providing feedback about your experience with us at the Courtyard Downtown Indianapolis. We hope to see you again when your travels bring you back to the area!
10/10 ดีเลิศ
Joshua
เดินทางกับครอบครัว
25 ก.พ. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Very nice hotel. Great access to downtown attractions. Close to some very good restaurants.
Joshua
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Whitley J วันที่ 27 ก.พ. 2024
Thank you for your wonderful review. We hope to see you again soon.
Marriott never disappoints. They have a beautiful location that is conveniently walkable and attached to the conference center ands mall. There’s no need to even go outside if you do not want. Everyone was very nice and I had everything I needed.
Tammy
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hotel Management วันที่ 14 ก.พ. 2024
Hello Tammy, Thank you for taking the time for the survey and providing us your feedback. We are so glad to hear that your stay was not a disappointment, that our staff was nice, and the hotel was conveniently located too all the place you wanted to go. We hope to see you again soon.
การตอบกลับจาก Front Desk Management วันที่ 5 ก.พ. 2024
Hello, Thank you for taking the time to fill out the survey, if you have any feedback we would love to hear about it.
10/10 ดีเลิศ
ผู้เข้าพักจริง
เดินทางกับครอบครัว
2 ก.พ. 2024
Great room and enjoyed our stay very much!
We had a great trip. The room was very nice!
ผู้เข้าพักจริง
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Front Desk management วันที่ 5 ก.พ. 2024
Hello, Thank you for taking the time for filing out the survey and we are pleased that you enjoyed you stay and that the rooms was so great. We will be sharing this feedback with all of our staff.
4/10 แย่
mark k
31 ม.ค. 2024
mark k
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Hotel Management วันที่ 5 ก.พ. 2024
Thank you for taking the time to take the survey, if you have any additional information as to why you rated us a 4 out of 10 we would love to hear about it.
They had trouble finding my reservation. Everything else was great!
Andrew
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Front Desk Management วันที่ 27 ม.ค. 2024
Hello Andrew, Thank you for your feedback and we apologies that we had trouble finding your reservation. With third party reservations they are not always our in the system correctly.