Dear Mr. Alex,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Merna Emam Guest Experience Manager

Kära Tatevik, tack så mycket för att du valde Mercure Hurghada Hotel för din vistelse och för att du tog dig tid att dela din feedback. Det gläder oss att höra att du uppskattade vår härliga strand, service och aktiviteter. Vi beklagar om frukostbuffén inte levde upp till dina förväntningar, men det är bra att du gillade maten. Vårt Wi-Fi är tillgängligt i vissa allmänna utrymmen för att främja en avkopplande atmosfär i rummen. Vi ser fram emot att välkomna dig tillbaka snart. Med vänliga hälsningar, Merna Emam Guest Experience Manager

Dear Mr. Ramy, We are very concerned about your feedback regarding the denial of the all-inclusive service based on nationality. At Mercure Hurghada Hotel, we strictly adhere to a policy of non-discrimination and inclusivity. We apologize for any inconvenience this may have caused you but please be informed that offering alcohol is banned in venues and hotels offering alcohols in Egypt for Egyptians regardless of their religious beliefs, by the government due to the holy month Ramdan.We truly appreciate your feedback and look forward to welcoming you back in the future.Merna EmamGuest Experience Manager

Cher Denis, Nous vous remercions sincèrement d'avoir partagé votre expérience à Mercure Hurghada Hotel. C'est un plaisir d'apprendre que vous avez trouvé notre hôtel très bon. Nous nous efforçons constamment d'offrir un service de qualité supérieure à tous nos clients. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, Merna EmamGuest Experience Manager

Cher Florian,Nous vous remercions d'avoir pris le temps de partager votre expérience au Mercure Hurghada Hotel. Nous sommes ravis d'apprendre que vous avez apprécié notre hôtel propre avec sa belle piscine chauffée et sa magnifique plage. De plus, nous sommes heureux que nos repas aient été à votre goût et que notre personnel et notre équipe d'animation aient été à la hauteur de vos attentes.Nous sommes toutefois désolés d'apprendre que l'isolation phonique des chambres ne vous a pas entièrement satisfait. Votre commentaire est important pour nous, et nous prendrons cela en compte pour améliorer notre service.En ce qui concerne la baignade, nous comprenons que la présence d'un maître nageur puisse être contraignante. Nous vous remercions d'avoir souligné ce point, et nous en tiendrons compte pour améliorer notre organisation à cet égard.Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience encore plus agréable.Cordialement,Hossam HosnyDirecteur Général

Dear Mr. Nadeem,Thank you for choosing to stay at Mercure Hurghada Hotel and for taking the time to share your thoughts with us. We appreciate your initial positive impression upon arrival and the pleasant greeting you received from our team.We apologize if our hotel did not meet your expectations in terms of its star rating. While we strive to provide a comfortable experience for all our guests, we understand that the condition of our rooms fell short of your expectations. Your feedback regarding the need for refurbishment is duly noted, and we will take it into account as we consider future improvements to enhance the overall guest experience.Regarding the inclusive option, we regret that it did not meet your expectations in terms of the food quality. We understand your preference to dine outside the hotel during your stay. We appreciate your feedback, which will help us in our ongoing efforts to improve the variety and taste of our culinary offerings.We apologize if there was any confusion regarding the checkout time. Our intention is to provide a smooth and efficient departure process for all our guests. We appreciate your understanding and apologize for any inconvenience caused.Thank you once again for sharing your feedback. We value your input and will use it to continuously enhance our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Hossam HosnyGeneral Manager

お客様のレビューを読ませていただき、ありがとうございます。リゾート感を感じ、ゆっくりとおくつろぎいただけたことをうれしく思います。プールで泳ぐことができる気候である一方、12月下旬の朝晩は冷えるようですね。また、同じレストランでの食事が飽きることがありました。食事のレベルについてもご指摘いただき、手頃な金額ではあるものの、改善の余地があることを了解いたしました。立地はビーチに位置しており、リゾート感を満喫いただけますが、外出する際にはタクシーやUberが必要とのことです。またのご来館をお待ちしております。Hossam Hosny総支配人

Dear M. Darren,Thank you for taking the time to review your recent stay at Mercure Hurghada Hotel. We are glad to hear that you found our staff friendly and that you felt safe and comfortable during your stay. We appreciate your feedback regarding the food and facilities, and we apologize for any inconvenience caused. We will take your comments into consideration as we continually strive to improve our offerings. We hope to have the opportunity to welcome you back in the future.Warm regards,Hossam HosnyGeneral Manager

Beste Danjal, Bedankt voor uw positieve feedback over de vriendelijkheid en behulpzaamheid van ons receptiepersoneel. We streven er altijd naar om onze gasten een warm welkom te bieden en hen te voorzien van de beste service. Uw opmerkingen zullen zeker worden doorgegeven aan ons team, omdat het hen zal motiveren om op dezelfde manier door te gaan. We kijken ernaar uit om u in de toekomst weer te mogen verwelkomen. Met vriendelijke groet, Hossam Hosny General Manager

Beste Danjal, Hartelijk dank voor uw vriendelijke opmerking over ons personeel. Het doet ons deugd te horen dat u de vriendelijkheid van ons team heeft gewaardeerd. We streven ernaar om onze gasten een warme en gastvrije service te bieden. Uw positieve feedback zal zeker met ons team worden gedeeld. We hopen u in de toekomst opnieuw te mogen verwelkomen in het Mercure Hurghada Hotel. Met vriendelijke groet, Hossam Hosny Algemeen Manager

Sehr geehrter Gast,vielen Dank für Ihre freundliche Bewertung unseres Hotels, dem Mercure Hurghada. Wir freuen uns zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und dass unser Personal Ihnen behilflich sein konnte. Sauberkeit und Pflege sind uns sehr wichtig, und es ist schön zu hören, dass Sie dies bemerkt haben. Wir sind stolz darauf, eine familienfreundliche Umgebung zu bieten und hoffen, dass Sie und Ihre Familie eine tolle Zeit bei uns hatten.Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Hossam HosnyHoteldirektor

Kära Simone,Tack så mycket för att du tog dig tid att recensera Mercure Hurghada Hotel. Vi är glada att höra att du uppskattade vår vackra hotell och våra härliga pooler. Vi strävar alltid efter att ge en högkvalitativ service till våra gäster. Vi hoppas att få möjligheten att välkomna dig tillbaka till oss i framtiden.Med vänliga hälsningar,Hossam HosnyHotellchef

Sehr geehrte Frau/ Julia,wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hurghada die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung.Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern.Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit herzlichen GrüßenHossam HosnyGeneral Manager

Dear Ms. Carole,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Hannu,Thank you for taking the time to share your valuable feedback regarding your recent stay at the Mercure Hurghada Hotel. We appreciate your honest opinion and we value your experience with us. At Mercure Hurghada Hotel, we strive to provide excellent service and amenities for all our guests. We are committed to providing a safe, comfortable and enjoyable environment based on our quality standards. Unfortunately, it seems that these standards were not met during your stay. We understand that this experience did not meet your expectations and we apologize for any inconvenience you experienced during your stay with us. Your feedback will be taken into account as we continuously strive to improve our services and facilities in hopes of delivering a better experience to all our guests in the future. Thank you once again for taking the time to share your thoughts with us. We hope that you will give us another chance if circumstances bring you back to Hurghada in the future so that you can experience firsthand how much we care about our guests' well-being and satisfaction. Sincerely, Hossam HosnyGeneral Manager

Dear Wai,Thank you for the 5* rating! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear M. Emese,We very much appreciate your comments regarding your stay at Mercure Hurghada. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Hesham,Thank you for the 5* rating! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Worood,Thank you for taking the time to tell us about your experience at Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Manuel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear Ms. Alissa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Madame/ Nourhen,Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hurghada.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Nous faisons de notre mieux afin de garantir que nos clients puissent profiter d'expériences gastronomiques enrichissantes dans un cadre imcomparable et avec un excellent service. Nous continuerons de travailler afin de vous surprendre avec de délicieux plats locaux et internationaux lors de votre prochaine visite. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleursHossam HosnyGeneral Manager

Dear Mr. Peter,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Signora / Claudia,Grazie per il tempo che ha dedicato nel condividere le Sue impressioni sul Suo soggiorno presso il nostro hotel Mercure Hurghada. Accettiamo sempre di buon grado i commenti dei nostri clienti perchè ci permettono di migliorare constantemente l'esperienza dei nostri ospiti. La ringraziamo di nuovo per aver scelto il nostro hotel e per le Sue critiche costruttive che prenderemo in considerazione. Hossam HosnyGeneral Manager

Dear Mt. Michael,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Ms. Hadjera,Thank you for the 5* rating! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Mehdi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Madame/ Jallila,Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hurghada.Nous sommes également navrés de lire que notre restaurant buffet n'a pas su satisfaire vos attentes car la qualité et variété des plats porposés est une de nos principales forces. Nous prenons tout commentaire concernant notre Gastronomy très au serieux car nous souhaitons que ce soit un des meilleurs aspects de l'expérience générale vécue au sein de nos hotels. Merci encore d'avoir fait de nous votre hôtel de choix et pour vos critiques constructives, nous sommes impatients de vous servir à nouveau et d'avoir l'opportunité de dépasser vos attentes dans un avenir pas trop lointain.Hossam HosnyGeneral Manager

Dear Mr. Issam,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear Nader, We are delighted that you enjoyed your stay here at the Mercure Hurghada Hotel. We always strive to provide our guests with the best possible experience and it is great to hear that we achieved this for you. We look forward to welcoming you back again soon!Hossam HosnyGeneral Manager

Dear Ms. Natallia,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Ms. Sara,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear M. Gerriet,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Monsieur/ Philippe,Nous apprécions énormement le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hotel Mercure Hurghada, nous nous efforcons de dépasser les attentes de nos clients et vos commentaires nous assisteront dans cette demarche. Merci encore d'avoir fait de nous votre hôtel de choix et pour vos critiques constructives, nous sommes impatients de vous servir à nouveau et d'avoir l'opportunité de dépasser vos attentes dans un avenir pas trop lointain.Hossam HosnyGeneral Manager

Lieber Patrizia,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Hossam HosnyGeneral Manager

Dear Ms. Catherine,Thank you very much for sharing this great review of your recent stay at Mercure Hurghada. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely,Hossam Hosny General Manager

Dear Mr. Derek,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam Hosny General Manager

Dear M. Kuldeep,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam Hosny General Manager

Dear Ms. Jennifer,In Mercure Hurghada we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely,Hossam HosnyGeneral Manager

Dear M. Kim,We very much appreciate your comments regarding your stay at Mercure Hurghada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hossam HosnyGeneral Manager

Dear M. Srinivasa,We very much appreciate your comments regarding your stay at Mercure Hurghada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Stefan,Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hossam HosnyGeneral Manager

Dear Ms. Marwa,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Hossam HosnyGeneral Manager

Dear Mr. Muheb, Thank you for taking the time to tell us about your experience at Mercure Hurghada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal experience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hossam Hosny General Manager

Dear Mr. David, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hossam Hosny General Manager

Dear Ms. Naglaa, Thank you for taking the time to share your feedback. While I wish you had a better experience, We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hossam Hosny General Manager

Dear Mr. Sultan, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Mercure Hurghada hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely, Hossam Hosny General Manager