บริเวณภายนอก

รีวิว Sheraton Hamilton Hotel

3.5 out of 5
Sheraton Hamilton Hotel
116 King St W, Hamilton, ON

รีวิว

8.6

ดีเลิศ

คะแนน 10 - ดีเลิศ 525 จาก 1001 รีวิว" "
คะแนน 8 - ดี 304 จาก 1001 รีวิว" "
คะแนน 6 - พอใช้ 103 จาก 1001 รีวิว" "
คะแนน 4 - แย่ 38 จาก 1001 รีวิว" "
คะแนน 2 - แย่มาก 31 จาก 1001 รีวิว" "

8.8/10

ความสะอาด

9.0/10

พนักงานและบริการ

8.2/10

สิ่งอำนวยความสะดวก

8.6/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

8.4/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Marc

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Conveniently located, nice staff, and clean. The building itself is old, but everything has been nicely renovated.
เข้าพัก 4 คืน, พฤษภาคม 2024

6/10 พอใช้

Rosie

Close to convention centre
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 6 พ.ค. 2024
Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 ดีเลิศ

Ivana

เดินทางเพื่อธุรกิจ, เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nice building
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 6 พ.ค. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

8/10 ดี

Karen

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff were very friendly and professional. The area around the hotel was not very desirable.
เข้าพัก 2 คืน, พฤษภาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 6 พ.ค. 2024
Thank you for your positive review of your recent stay with us. We appreciate your kind words.We apologize for any inconvenience caused by the presence of homeless individuals outside our hotel. We take guest safety seriously and are actively addressing this issue with local authorities and community organizations to ensure a secure environment for all.Your feedback is important, and we hope to welcome you back in the future for an even more enjoyable experience.

8/10 ดี

Diana

เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good hotel , underground parking , Starbucks coffee in the foyer, clean beds , nice interior
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 5 พ.ค. 2024
We're glad to hear that you found our underground parking convenient and enjoyed the Starbucks coffee available in our foyer. Providing clean and comfortable accommodations is a top priority for us, and we're pleased to hear that you found our beds and interior to your liking. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

8/10 ดี

Zeina

เดินทางเพื่อธุรกิจ
ชื่นชอบ: พนักงานและบริการ
The hotel itself is good but the area is not very interesting
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 5 พ.ค. 2024
Thank you for your positive review of your recent stay with us. We appreciate your kind words. We apologize for any inconvenience caused by the presence of homeless individuals outside our hotel. We take guest safety seriously and are actively addressing this issue with local authorities and community organizations to ensure a secure environment for all.Your feedback is important, and we hope to welcome you back in the future for an even more enjoyable experience.

2/10 แย่มาก

silvia

เดินทางกับครอบครัว
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Nothing unique about this property now that Marriott took over. No upgrades of any kind for loyal members of the Sheraton brand, 40$ for breakfast?! Seriously? For a hotel who forces you to touch bottles with soap used by the hundred guests before you? Do you know where those guest hands have been while they’re showering? They should be fined by health Canada not praised! Towels that are stained and are a hundred yrs old. Old drier that barely runs. Whalen “AC” units spewing humidity into the room, which by the way stinks, and you will stink too, yes, of humidity and mold, once you’re out of there. Sad sad sad. How much cheaper can you get Marriott? Ride the wave because the day of reckoning is coming. By the way, if you make your reservation at Expedia, they slam you with no curtesy by management and they tell you so as they humiliate you into giving them your Starwood membership, which changes nothing in the end, so don’t bother.
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 5 พ.ค. 2024
We're deeply disappointed to hear about your recent experience at our property. Your feedback is incredibly valuable to us, and we apologize for falling short of your expectations. We take cleanliness and guest comfort very seriously, and it's disheartening to hear that we did not meet your standards in these areas. Rest assured, we are actively addressing the issues you've raised with our team to ensure that improvements are made promptly.Regarding breakfast pricing and amenities, we strive to offer competitive rates while providing quality service and facilities. We understand your concerns and will take them into consideration as we continue to enhance our offerings.We sincerely apologize for any inconvenience you experienced during your stay and thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. If there is anything else we can do to address your concerns, please don't hesitate to reach out to us directly.

8/10 ดี

Pat

Thank you
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 4 พ.ค. 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Tannia

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 28 เม.ย. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

2/10 แย่มาก

Stephanie

เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff not very hospitable, dirty dusty room, tub didn’t drain properly, fans all very dusty, toilet did not flush properly. Kleenex left empty even after housekeeping came. Not the usual service I have come to expect from A Marriott Bonvoy brand.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 27 เม.ย. 2024
I sincerely apologize for the unsatisfactory experience you encountered during your recent stay with us. Your feedback is deeply concerning, and it is distressing to hear that we fell short of meeting your expectations, especially as a Marriott Bonvoy brand.Your comfort and satisfaction are of the utmost importance to us, and we are committed to regaining your trust and providing you with the exceptional experience you deserve. If there is anything further we can do to rectify the situation or if you would like to discuss your experience in more detail, please do not hesitate to reach us out.Once again, please accept our sincerest apologies for the inconvenience caused. We hope to have the opportunity to welcome you back in the future and restore your faith in our hotel.Please know that we take your comments seriously, and we have addressed these issues with our housekeeping and maintenance teams to ensure that corrective measures are taken immediately.

10/10 ดีเลิศ

Shawna

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 4 พ.ค. 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Justin

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
So conveniently close to the ontario center. Pool is nice and warm. The staff are just awesome
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 27 เม.ย. 2024
Thank you for choosing to stay with us and for sharing your positive feedback.We're thrilled to hear that our proximity to the Ontario Center was convenient for your visit and that you enjoyed our warm pool. Additionally, we're delighted that our staff provided you with awesome service throughout your stay.Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 ดีเลิศ

Brian

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Location is right downtown Hamilton close to the main entertainment centres that are within walking distance. Found the parking to be somewhat tight.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 25 เม.ย. 2024
Thank you for choosing to stay with us and for sharing your feedback regarding our downtown location. We're pleased to hear that our central location in downtown Hamilton was convenient for your visit and allowed you easy access to the main entertainment centers within walking distance. Your satisfaction with our location is important to us, and we're glad that it contributed positively to your stay.We apologize for any inconvenience you experienced with the parking situation. We understand that parking can sometimes be tight, especially in urban areas, and we appreciate your understanding.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 ดีเลิศ

christian

เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 25 เม.ย. 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service. At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team. Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Adam

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Stayed with our kids for dance competition and we had a great experience
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 25 เม.ย. 2024
Thank you for choosing to stay with us during your kids' dance competition, and for sharing your positive feedback.We're thrilled to hear that you had a great experience during your stay with us. Ensuring a comfortable and enjoyable stay for our guests, especially families visiting for special events like dance competitions, is our top priority, and we're delighted that we could contribute to your positive experience.We appreciate your patronage and hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future.

8/10 ดี

Victoria

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 25 เม.ย. 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service. At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team. Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Richard

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Restaurant service was wonderful at Chagalls
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 25 เม.ย. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 ดีเลิศ

Maeghan

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great stay at the hotel. The room is clean and modern, the amenities such as the pool were nice. Convenient to have the Starbucks next door and direct access to Jackson Square
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 25 เม.ย. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

8/10 ดี

Lamis

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
No tissue hold 😳
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 15 เม.ย. 2024
Thank you for bringing this to our attention during your recent stay.We apologize for the inconvenience caused by the absence of a tissue holder in your room. We regret any discomfort this may have caused and appreciate your understanding.Thank you for bringing these matters to our attention. Your feedback is invaluable to us as we work towards improving our services and facilities. If there's anything else we can do to assist you further, please don't hesitate to reach out.

8/10 ดี

Melissa

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 25 เม.ย. 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service. At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team. Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Joerg

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 25 เม.ย. 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service. At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team. Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Dean

เข้าพัก 1 คืน, เมษายน 2024

8/10 ดี

Stacey

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 15 เม.ย. 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Justine E

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Aside from the stabbing and arrest in the parking garage, all was great! Dinner was lovely .
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 15 เม.ย. 2024
Thank you for sharing your recent experience with us.We're delighted to hear that you enjoyed your dinner with us. However, we're deeply concerned to learn about the incident you mentioned in our parking garage. Please rest assured that the safety of our guests is our top priority, and we take such matters very seriously. We have not received any information regarding this incident, but we will reach out to local authorities to investigate further.We apologize for any discomfort this may have caused and appreciate your understanding. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.

10/10 ดีเลิศ

Trey

เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 4 พ.ค. 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

sarah

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Property was great
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 15 เม.ย. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 ดีเลิศ

Changzhe

เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม, เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great place to stay
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 15 เม.ย. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 ดีเลิศ

Catherine

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Well maintained property with very helpful friendly staff. Good location in downtown Hamilton. Restaurant was also good. I would stay there again.
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 15 เม.ย. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 ดีเลิศ

john

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Good
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 15 เม.ย. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 ดีเลิศ

JOSE DE JESUS

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It's a great property in a perfect downtown location. Upon my arrival they offered me solar eclipse glasses from the nearby McMaster University. And the entire staff especially Danielle from front desk and the security people offered great advice for restaurants, city attractions, printouta of transportation options, I felt treated special and professionally. Bravo!
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 9 เม.ย. 2024
We're delighted to hear that you had such a wonderful experience during your recent stay at our property. Your kind words about our downtown location and the special touches we provided, such as the solar eclipse glasses, mean a lot to us. It's fantastic to know that Danielle from our front desk and our security team were able to provide you with great advice and assistance throughout your stay. Ensuring our guests feel valued and well taken care of is our top priority, and we're thrilled that you felt treated both special and professionally. Thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another memorable stay in the future!

10/10 ดีเลิศ

Jinbin

เดินทางกับครอบครัว
Good service
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 9 เม.ย. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

10/10 ดีเลิศ

Melissa

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great stay.
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Ivy Resma วันที่ 9 เม.ย. 2024
We wanted to express our gratitude for taking the time to share your thoughts on your recent stay with us. Your kind words mean the world to us, and we're delighted to hear that you had a great experience.Thank you for choosing Sheraton Hamilton for your stay. We truly value your feedback and are committed to providing exceptional service to all our guests.We look forward to welcoming you back in the future and making your next visit just as enjoyable.

8/10 ดี

Patrick

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 25 เม.ย. 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service. At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team. Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Sarah

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff were polite and accommodating, and the room was fantastic!
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 30 มี.ค. 2024
It's fantastic to hear that you had such a positive experience during your stay at Sheraton Hamilton! We're delighted that our staff provided polite and accommodating service, and we're thrilled that you found the room to be fantastic. Providing exceptional service and comfortable accommodations is our top priority, and we're so glad that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Sheraton Hamilton in the future!

8/10 ดี

Daniela

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Room was excellent and clean, close to theatre district. Check-in was quick. Disappointing dining options in hotel & around . Only negative thing about the hotel ( this is our 3rd time here) and the bathtub/shower drains are always clogged & never drain properly, so you are standing in ankle deep dirty water when showering. All this would need would be regular drain de-clogging & cleaning out the gunk or hairs in the drain.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 28 มี.ค. 2024
Thank you for taking the time to share your feedback with us following your recent stay. We're thrilled to hear that you found your room excellent and clean, and that our location close to the theatre district was convenient for you.We appreciate your feedback regarding the dining options both in and around the hotel. We apologize for any disappointment you experienced in this regard. We will review our offerings to see how we can enhance the dining experience for our guests.Regarding the issue with the bathtub/shower drains, we sincerely apologize for any inconvenience this caused during your stay. Your feedback is invaluable to us, and we will address this issue promptly to ensure that all our facilities meet our high standards of cleanliness and functionality.We truly value your loyalty as a returning guest, and we apologize that your experience did not meet your expectations in these areas. We're committed to continuously improving our services, and your feedback helps us in that endeavor.If there's anything else we can do to make your future stays more enjoyable or if you have any further feedback, please don't hesitate to let us know. We're here to ensure that each visit with us is nothing short of exceptional.

10/10 ดีเลิศ

Dimitra

The staff was very friendly, polite and accommodating. Would stay there again
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 27 มี.ค. 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience during your recent stay with us. Providing friendly, polite, and accommodating service to our guests is always our goal, and we're delighted that our staff made your stay enjoyable. We truly appreciate your kind words and are grateful for your decision to stay with us. We can't wait to welcome you back for another fantastic stay in the future!Thank you once again for choosing to stay with us. We look forward to seeing you again soon!

10/10 ดีเลิศ

Jennifer

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 27 มี.ค. 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Matthew

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Parking for hotel sign-in was difficult, Hamilton's downtown road network is difficult to drive
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 27 มี.ค. 2024
Thank you for sharing your feedback with us regarding your recent stay in Hamilton. We sincerely apologize for any difficulties you encountered with parking and navigating the downtown road network.We understand that finding convenient parking can be challenging, and we regret that the sign-in process for parking at our hotel added to your frustration. Your feedback is valuable to us, and we will review our parking procedures to ensure a smoother and more convenient experience for our guests in the future. Additionally, we acknowledge the challenges of navigating Hamilton's downtown road network. While we strive to provide directions and assistance to our guests, we understand that the layout of the area can be complex. Thank you for bringing these concerns to our attention. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address these issues.We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future.

10/10 ดีเลิศ

Adrienne

เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 18 มี.ค. 2024
Thank you for taking the time to leave a rating of 10/10 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

2/10 แย่มาก

Lainee

ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
staff were so rude
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 18 มี.ค. 2024
We apologize for any inconvenience or frustration caused during your recent interaction with our staff regarding the check-in process. While it's our policy to require a valid credit card for check-in, we understand that situations may arise where guests don't have one readily available. We aim to handle such situations with professionalism and empathy, ensuring all guests feel welcomed and valued. Upon reviewing the incident, we recognize that our response may not have met our standard of courtesy and understanding. We sincerely apologize for any perceived rudeness or lack of accommodation. Your feedback is valuable, and we'll use it to improve our service and communication. Our goal is to provide every guest with a positive experience from arrival to departure. We appreciate your understanding and continued support. If you have any further concerns or feedback, please feel free to reach out to us directly.

10/10 ดีเลิศ

Laurie

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
It was very welcoming
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 15 มี.ค. 2024
On behalf of the entire team at Sheraton Hamilton, I wanted to extend our heartfelt gratitude for choosing to stay with us and for your kind feedback. We're thrilled to hear that you had a great stay with us!Ensuring that our guests have a memorable and enjoyable experience is our ultimate goal, and we're delighted that we succeeded in making your stay a pleasant one. Your satisfaction is our greatest reward, and your positive feedback serves as encouragement for us to continue delivering exceptional service to all our guests.Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 ดีเลิศ

mary, Peterborough

We really enjoyed ourselves! The restaurant was delicious and our server was great!! I would highly recommend staying here!
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 15 มี.ค. 2024
On behalf of the entire team at Sheraton Hamilton, I wanted to extend our heartfelt gratitude for choosing to stay with us and for your kind feedback. We're thrilled to hear that you had a great stay with us!Ensuring that our guests have a memorable and enjoyable experience is our ultimate goal, and we're delighted that we succeeded in making your stay a pleasant one. Your satisfaction is our greatest reward, and your positive feedback serves as encouragement for us to continue delivering exceptional service to all our guests.Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 ดีเลิศ

Jeff

เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 30 มี.ค. 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Douglas

ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 15 มี.ค. 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 ดีเลิศ

Cindy

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Everything was great since day 1, Our room includes breakfast from 6:30-9:30 am and hors D'oeuvres from 5:30-7:30 pm. We did not get breakfast on the first morning since we have ti leave early for my sons wrestling tournament, came back around 6 pm and went to club lounge and theres this lady staff looking at us head to foot, not even saying hi and hello or good evening...but we just dont sat nothing. The second morning the day we will be checking out since my sons wrestling match starts 8 we decided to have our breakfast since it was our last day and we will be checking out early., theres this another staff who was kinda shocked when we came in, when in fact only guest with acceess to club lounge can enter , started banging utensils, but we didnt care, it couldnt be for us, we put away our coats and started getting breakfast, she started asking us which room are we? so still being polite and respectful, didnt say anything, my son started right away, while my son was grabbing some potatoes the lady immediately grab the serving spoon by my sons hand and said in a very bad manner, this is not for this and slam the serving spoon to back to the plate and even end up in the floor, she was just banging everthing and questioning us about everything. Everyone was treated the same, some guests were taling to us asking ourselves why is this woman sooo rude early in the morning. I asked for coffee dis nit even get one. Until we are about to leave she still banging and everyone can hear.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 15 มี.ค. 2024
I'm sorry to hear about your disappointing experience at the Sheraton Hamilton. It's truly unfortunate that you encountered such rude and unwelcoming behavior from the staff in the club lounge. Your description of the incidents you experienced is concerning, and it's clear that the behavior of the staff members fell far short of the level of service and hospitality we strive to provide.I'll make sure to note your feedback regarding the incidents during breakfast and ensure it's communicated to the management team at the Sheraton Hamilton. Every guest deserves to feel valued and respected during their stay, and I'm sorry that this was not your experience.If there's anything else you'd like to share or if you have any further concerns, please feel free to let me know. Your feedback is important, and we want to do everything we can to address the issues you encountered and ensure a more positive experience in the future.

4/10 แย่

Neil

เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Ivy Resma วันที่ 27 มี.ค. 2024
We greatly appreciate your choice of the Sheraton Hamilton for your recent stay, and we want to express our gratitude for taking the time to share your feedback with us. Your input is invaluable as it guides our ongoing efforts to improve our services and products to better serve our guests.Your feedback is a cornerstone of our commitment to excellence, and we take your comments seriously. We are dedicated to making your next stay even more enjoyable and memorable, surpassing your expectations. Please don't hesitate to reach out to us at any time, as we value additional constructive feedback.We hope to have the privilege of welcoming you back soon, and we aim to ensure that your next visit is nothing short of exceptional, reflecting the valuable insights you've provided. Thank you for choosing Sheraton Hamilton.

8/10 ดี

Darryl

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Beds need to be replaced.
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Ivy Resma วันที่ 15 มี.ค. 2024
Thank you for choosing to stay with us at Sheraton Hamilton and for sharing your feedback with us. We're delighted to hear that you found our hotel to be very nice, and we're pleased that you enjoyed the quiet room and the accommodating staff.However, we're sorry to learn that you found the beds in your room to be uncomfortable. Your comfort is our top priority, and we apologize for any inconvenience this may have caused you. Please know that we take guest feedback seriously, and we will address this issue promptly to ensure a more comfortable experience for our future guests.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 ดีเลิศ

Julie

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Very nice hotel. Comfortable beds and quiet room. Staff were very accommodating with our request for a high floor.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Ivy Resma วันที่ 15 มี.ค. 2024
Thank you for choosing to stay at Sheraton Hamilton and for sharing your wonderful feedback with us. We're thrilled to hear that you had a great experience during your recent stay.It's fantastic to know that you found our hotel to be very nice and that you enjoyed the comfortable beds and quiet room. Providing a relaxing and comfortable environment for our guests is always our top priority.We're delighted that our staff were able to accommodate your request for a high floor. Ensuring that our guests have an enjoyable and seamless experience is important to us, and we're glad we could meet your expectations in this regard.Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more pleasant, please don't hesitate to let us know.

10/10 ดีเลิศ

Anthony

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Ivy Resma วันที่ 24 มี.ค. 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

8/10 ดี

katherine

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Ivy Resma วันที่ 2 มี.ค. 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!