The beach side view was very nice. The staff responded very quickly with regards to my check in review about things I noticed weren't clean. Only thing I wish i had was warm water but maybe there was a swirch that i didnt know abour.
The staff was bad specially the lady manager there is no. common sense. She was rude and Loud. These one rule for the arabs and white people and there panther rule for the other people. It is terrible manager.
I will never stay again
ผู้เข้าพักจริง
เข้าพัก 5 คืน, พฤศจิกายน 2019
การตอบกลับจาก Le Royal Hotels’ Kuwait วันที่ 26 พ.ย. 2019
"Dear Guest,
We regret to hear the inconvenience during your stay, however unfortunately having visitor up in the room is not allowed based on our hotel's policy
Remain with sincere regards,
Le Royal Hotels’ Kuwait & Management Team"
4/10 แย่
ผู้เข้าพักจริง
2 ม.ค. 2019
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
No hot water, even after the maintenance came to fix. We can hear the noise from the hallway and out. Only one towel in the bathroom.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, ธันวาคม 2018
การตอบกลับจาก Mahmoud Osman วันที่ 10 ม.ค. 2019
"Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
le royal hotels
Friendly staff and great location. Breakfast is great with variety. Have booked a junior suit, requested it at highest level but was given at third floor only. They charged me extra for my daughter's breakfast despite the fact that she was considered a child ( 12 y o ) and was clearly indicated free of charge in my Expedia booking confirmation.
L'hotel n'est pas récent mais le service excellent
L'hotel n'est pas très récent mais très bien situé et un personnel aux petits soins.
Bien pour quelques nuits.
BENJAMIN
6/10 พอใช้
ผู้เข้าพักจริง
6 เม.ย. 2015
ชื่นชอบ: พนักงานและบริการ
Good location and reasonably proced
I've stayed at this hotel several times but I have to say unless you get a room on one of the higher floors the road noice is really bad. Also the air conditioning system is really very noisy so no matter what you do it's difficult to get a good nights sleep.
ผู้เข้าพักจริง
8/10 ดี
IBRAHIM, RIYADH
5 เม.ย. 2015
ชื่นชอบ: ความสะอาด
expensive stay .
In general was OK. but the Hotel rate was very high. the bed was very noisy every time we move or change position. View was very nice. breakfast was good. the room was not insulated well so there was noise coming from outside.
The hotel was nice and the staff were very helpful. The breakfast was reasonable with good selection and fresh juices. The Price was good compared to the same class of hotels available in Kuwait. I would definitely stay there again.
They gave me a great room, the staff were extremely helpful & went out of their way to meet my needs. Hotel location is very convenient, on the cornishe. They have a fantastic sea food restaurant. I will definitely come again :-)
This hotel belongs to Ritz's Group and the way of dealing with customers shows this high-end approach.
Its reception staff is always focused on supporting customers by a continuous and proactive problem-solving approach.
I arrived much earlier than I should and they upgraded my room to accomodate me.
ผู้เข้าพักจริง
4/10 แย่
Abu Ziad, Lebanon
22 ก.ย. 2014
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Noisy Rooms
My reservations wasn't showing on their system, although I had a Hotels.com confirmation, so I had to wait for around 45 minutes till they gave me my room!!! Eventually, they gave me a junior suite, but it was very noisy outside, the ac grills are right on top of you over the bed, very annoying, very small bathroom. However, hotel staff were very friendly & helpful.
The hotel is old but renovated. In general the location is great as it is near many restaurants and city center. The beds are comfy and the rooms are very clean. The staff are friendly. Breakfast is good. The price is high considering the hotel's age and service.
The hotel is surrounded by construction site n the work was going on whole night. As a result had sleepless night.
The in room menu did not match what they could offer. The food had no taste. The breakfast did not look fresh.
Niet al te groot hotel en daardoor erg persoonlijk.
Vriendelijk personeel, goed verzorgde kamers.
Ontbijt is goed.
Helaas:
- Is het in een verbouwing, waardoor de lobby geen mooi uitzicht meer heeft over zee.
- Ligt het nu naast een bouwput (geen geluidsoverlast overigens);
- Moet er een drukke weg overgestoken worden (geen voetgangers overgang) om bij de boulevard en het strand te komen.
Great hotel location with reasonable price
Has great resturant with reasonable price
Only minor improvements like bigger pool maybe in roof n fix little noise from AC
The service was good and the room was clean and comfortable. Not recently remodeled. The location was not near other places to see except the Gulf. The breakfast was good. WiFi worked well. Fitness room acceptable. I would stay there again.
I can't say enough good things about Le Royal hotel chain in Kuwait. In a sea of overpriced hotels, Le Royal is serious value for money. The staff are great and accomodating, they provide free wifi, breakfast, and airport transfer. Location is extremely convenient. I am in Kuwait once every 6 weeks for business, and I won't stay anywhere else.