The bed was super comfy, great pillows. Very clean and well maintained hotel. Only negative i can think of was no microwave, which i didn't end up needing so no big deal. I'd definitely stay here again.
The hotel was lovely, we were at a convention that used 2 of the ballrooms which were both great. The restaurant was great. The only downfall (which couldn’t be helped) was that they were in the process of replacing all of the carpet. This was only a minor inconvenience though.
Absolutely amazing facility. Clean, updated, beautiful, and big open, modern areas throughout. One of the nicer places I have stayed and well worth the money to book here. Our checkin started with a warm, freshly baked walnut and chocolate chip cook. Well, what else is there to stay? this is an amazing hotel / venue
The lady who checked us in, SAMANTHA, was very rude and condescending. Gave us a sour taste for the rest of our stay. The front desk staff should always give off a good impression as they are representing the brand they work for. Housekeepers had amazing customer service and kept our room so clean.
Being attached to the dinner theatre so we were able to walk inside during cloudy and windy whether was a huge plus.
Wish we would have known at the time of booking about the renovations happening and that the pool would be closed.
Michelle
เข้าพัก 3 คืน, เมษายน 2024
10/10 ดีเลิศ
Jackie
เดินทางเพื่อธุรกิจ, เดินทางเป็นกลุ่ม
26 เม.ย. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Fast easy check in, front desk staff were accommodating with putting my room close to a work colleague. Will stay again
We rented the 2 bdr. Suite with king beds, a single king bed suite and a room with 2 queen beds, so that our family could gather for the weekend. All of our rooms were spotless and comfortable. The staff were all very friendly, especially Eta in the breakfast dining room. I would highly recommend the Doubletree Hilton west!! Thank you!
Very noisy and loud not good sound proof your able to hear the other door opening very loud. And they don’t have camera every whole way for the safety of their costumer.. The other room people are fighting and screaming swearing and banging the wall woke us up at midnight till morning and I complained twice and finally the morning police come and we left early unhappy and tired not able to sleep we stayed 2 nights and same nights very noisy and i developed headaches the next morning. We didn’t have a good holiday at that hotel the doubletree west Edmonton. The front desk give us free breakfast, we didn’t even used it we just want to leave at that place, because i had headaches no desire to eat at all, because of no sleep all night.
We had a nice stay! Loved the check-in cookies. Room was unique with the loft type layout. The little kitchenette was nice, but didn’t have a microwave…bummer. Also, after staying downtown a few times it was so nice to have free parking. Nice and quiet, too.
Highlight was the staff. Courteous and professional from front desk to houseeeping staff. Stayed here after booking treatments at Damara spa, located on the ground floor. Room was showing some signs of wear, but the value for price made the stay a solid 4 stars. Only request would be to have ability to connect to my streaming services on the TV.
The room was very large, customer service was great. The down side, the pool was closed - we were told we could go to the sister hotel across the parking lot to use the pool. Their pool was closed. There was no microwave in the room, and no garbage bags for the garbages. Overall though, it was a beautiful, clean hotel, that we would stay in again.
The Front Desk Agent who checked me in was friendly and efficient. She explained the facility layout and amenities all while quickly confirming my reservation and producing my key.
Great sense of humour and she obviously enjoyed her job as she greeted the people behind me just as enthusiastically. Excellent first impression for the hotel!
There was construction ongoing on the main floor and the pool was undergoing renovations as well. The pool for the children is the only reason I booked it. Yes we could go too the hotel across the parking lot but it’s winter… no breakfast as well
Quick and easy check in. Max was very welcoming and helpful!
Robert
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
6/10 พอใช้
Brenda
19 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Its a good location. The place is clean and staff is friendly. They advertise room service whic does not exist. Tried several times with no success. The wifi was difficult to access. It was realitively quiet based on the fact there was a hockey group staying at the hotel.
Clean, accessible to my work.. only thing is house cleaning knocks on the door soo loudly an hour before check out time.. could have ask at the reception if you want to be reminded of the check out time by phone call .. not so loud banging on the door and when you open the door house cleaning attendant gives you a demeanour that you feel you’ve overstayed at the hotel..