Dear Valued Guest,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Patcharin,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Kanda,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Room is OK
Shower has some weird smell and some mold
Slippers are too thin
Amenities are not set enough to number of guests.
Thongchai
เข้าพัก 2 คืน, ตุลาคม 2019
การตอบกลับจาก Happy Leung วันที่ 19 พ.ย. 2019
Dear Thongchai,
Thank you for your review of our hotel. At Pullman, guest satisfaction is always our top priority, rest assured that we will continue assessing our quality of services and facilities to enhance guests future experience. Thank you again for sharing your feedback and we hope to have the opportunity to welcome you again in the near future.
Sincerely,
Guest Experience Manager
Dear Ph,
Thank you for taking the time to share your feedback with us. Indeed our location in the heart of Causeway Bay is convenient for shopping, dining and transport. We look forward to welcoming you again for another enjoyable stay in the near future.
Sincerely,
Guest Experience Manager
Dear Valued Guest,
We are pleased to hear of your positive experience. We will keep up the good work and look forward to welcoming you again in the near future.
Sincerely,
Guest Experience Manager
Dear Bo, Thank you for the generous compliments of your wonderful stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will keep up the good work and we hope to see you back again soon.
Sincerely, Guest Experience Manager
Everything is quite good except for the business center which I called a couple of times and no answer. I have to call concierge to help. If the business center is not opened, they should have forwarded to another line.
Furthermore, on the last night before I checked out, the amenities were not ref
Vickie
เข้าพัก 5 คืน, พฤษภาคม 2024
การตอบกลับจาก Happy Leung วันที่ 14 พ.ค. 2024
Dear Vickie,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
This hotel is dead in the centre of the bustling Causeway Bay area. Extremely walkable with massive shopping opportunities and many restaurants nearby.
As this hotel was built 50 years ago, their rooms are quite spacious but there is no swimming pool. However, there is a roof-top bar/restaurant which offers a spectacular view of Hong Kong.
Richard
เข้าพัก 3 คืน, พฤษภาคม 2024
การตอบกลับจาก Happy Leung วันที่ 14 พ.ค. 2024
Dear Richard,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Fusami,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Ryuta,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Eng Khim,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Very good place for shopping. Based on the history of the building, the only thing it need to improve is the water flow of the sink.
RUIHAN
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Happy Leung วันที่ 14 พ.ค. 2024
Dear Ruihan,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Great staff and location. Spacious room in Hong Kong. Will definitely stay here if we come back
YIHUA
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Happy Leung วันที่ 29 เม.ย. 2024
Dear Yihua,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
6/10 พอใช้
MICHEL
เดินทางกับคู่รัก
30 มี.ค. 2024
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
hôtel très bien placé en pleine zone commerciale de causeway bay et donnant sur le victoria park; accès faciles des transports en commun. mais mal entretenu, pas très propre. pas un 5*, plutôt 4*-. finalement ne vaut pas le novotel.
MICHEL
เข้าพัก 10 คืน, มีนาคม 2024
การตอบกลับจาก Happy Leung วันที่ 6 เม.ย. 2024
Dear Michel,Thank you for your kind review. We are glad you enjoyed our prime location. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Yanlei,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Catherine,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
10/10 ดีเลิศ
Marc, Radlett
18 มี.ค. 2024
Marc
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Happy Leung วันที่ 29 เม.ย. 2024
Dear Marc,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Its been years since we stayed at Park Lane but we are glad to have tried it again. Hotel is in a great location and rooms/facilities were top notch. What sets it apart though was the service we received from the staff. Thanks to Sandy, Bonnie, June, Neo, Michelle, Julia, Rachel, Juluis, Jack and Joey for making our stay great.
Dexter
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Happy Leung วันที่ 20 มี.ค. 2024
Dear Dexter,Thank you for your kind review of our hotel. We are most delighted to know that you had an overall great stay and we also appreciate your compliments on the services provided by the teams. It was indeed our pleasure to have you always and we look forward to welcoming you again in the near future. Sincerely,Guest Experience Manager
the check in was seamless, Quentin was very helpful and friendly in offering advice to our queries. The Parklane is also very accessible to various locations within Hong Kong island and more importantly walking distance to Causeway Bay MTR.
Rebecca
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Happy Leung วันที่ 15 มี.ค. 2024
Dear Rebecca,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Jay,Thank you for your review. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
8/10 ดี
Jose
เดินทางเป็นกลุ่ม
26 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
A lot of shopping in the area.
Jose
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Happy Leung วันที่ 15 มี.ค. 2024
Dear Jose,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
6/10 พอใช้
MIYUKI
เดินทางกับครอบครัว
25 ก.พ. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
バスタブの排水が悪いなど、バスルームが使いづらい感じありました。
MIYUKI
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Happy Leung วันที่ 15 มี.ค. 2024
Dear Miyuki,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconvenience and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Ginger,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Zero Vip amenities accorded, no point reserving vip access hotels in future.
MEI LAN
เข้าพัก 5 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Happy Leung วันที่ 23 ก.พ. 2024
Dear Mei Lan,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you and your family back again in the future. Sincerely,Guest Experience Manager
10/10 ดีเลิศ
Adrienne
18 ก.พ. 2024
Adrienne
เข้าพัก 7 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Happy Leung วันที่ 26 มี.ค. 2024
Dear Adrienne,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
6/10 พอใช้
Raymond
เดินทางกับครอบครัว
14 ก.พ. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The location is excellent; however, the room amenities and service fall below expectations. The room lacks cleanliness, evidenced by bread left from the previous guest on the table.
Raymond
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Happy Leung วันที่ 15 ก.พ. 2024
Dear Raymond,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Really good location. Very close to Victria Harbour and I could enjoyed CNY fireworks. It was great.
Jun
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Happy Leung วันที่ 14 ก.พ. 2024
Dear Jun,Thank you for the positive review of our hotel! We are glad to know that you enjoyed your stay and the CNY fireworks. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Bernard,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
An old and tired hotel. Not a 5 star by any means of the imagination and certainly not a Pilmam. Very expensive for an average hotel and that didn’t include breakfast. Worst view of apartments I have ever had. Despite being. VIP Gold member on Expedia was offered an upgrade at a hefty price. No thanks. On the better side staff were good and efficient and very convenient for the metro. But not worth the money overall.
Trevor
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Happy Leung วันที่ 15 ก.พ. 2024
Dear Trevor,Thank you for taking the time to share your review with us. We value your feedback greatly for us to closely monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Staff and services were excellent. Did not receive upgrade, ended up paying extra for room upgrade.
Bernard
เข้าพัก 11 คืน, มกราคม 2024
การตอบกลับจาก Happy Leung วันที่ 14 ก.พ. 2024
Dear Bernard,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Maria Jose,Thank you for your review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
The hotel is very clean and the staffs are excellent,the location to tube station is very near,yes very good that’s how 5 star hotel should be
Oi yuen
เข้าพัก 5 คืน, มกราคม 2024
การตอบกลับจาก Happy Leung วันที่ 14 ก.พ. 2024
Dear Oi Yuen,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
8/10 ดี
JUNKO
27 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
JUNKO
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Happy Leung วันที่ 1 ก.พ. 2024
Dear Junko,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
10/10 ดีเลิศ
li yun
26 ม.ค. 2024
li yun
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Happy Leung วันที่ 1 ก.พ. 2024
Daer li yun,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Kyung Jae,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
10/10 ดีเลิศ
Ta Chou
22 ม.ค. 2024
Ta Chou
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Happy Leung วันที่ 1 ก.พ. 2024
Dear Ta Chou,Thank you for the positive review of our hotel! We are glad that you had a pleasant experience. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Great location! Many dining options & shops nearby.
Eunice
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Happy Leung วันที่ 21 ม.ค. 2024
Dear Eunice,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Tien,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
10/10 ดีเลิศ
Janet
18 ม.ค. 2024
Janet
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Happy Leung วันที่ 21 ม.ค. 2024
Dear Janet,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear averil,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Location is fantastic , with lots of shopping and food surrounding the hotel. Near Causeway Bay MTR however short of plugs for charging my iPhone as not both side of the bed have the power plug
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Happy Leung วันที่ 21 ม.ค. 2024
Dear Guest,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
6/10 พอใช้
Agnes
เดินทางเพื่อธุรกิจ
12 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Need to uplift condition of rooms.
The room condition was old, there was a stale smell in the room, the toilet flush was faulty as well as bath tub stopper.
Agnes
เข้าพัก 4 คืน, มกราคม 2024
การตอบกลับจาก Happy Leung วันที่ 21 ม.ค. 2024
Dear Agnes,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We are sorry for the inconveniences caused and look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Ferry yanto,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Jenny,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Kelvin,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Tatsuya,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay with us. We will continuously monitor our quality of services and facilities to strive for excellence. We look forward to welcoming you for another enjoyable stay again in the near future. Sincerely,Guest Experience Manager
Dear Woon Choon,Thank you for your review. We appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager
Dear Miseon,Thank you for your review of our hotel. We truly appreciate your feedback and will continuously monitor our quality of services and facilities to enhance guests' future experiences. We look forward to welcoming you back again in the near future. Sincerely,Guest Experience Manager