The sraffs are very nice and helpfull we very appreciated. The breakfast was great. However under the bed not clean and you can see the dirty from your eyes sign.
Thank you for enjoying a pleasant stay with us.
We are delighted to receive your e-mail, and especially of your compliment.
Your compliment is definitely encouraging us to continue our utmost services to you.
Once again, we thank you very much for your comments and look forwards to serve you again in not too distant future.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 11 มี.ค. 2024
Thank you for sharing such a fantastic staying experience. I am thrilled to know that we have impressed you with the heart-warming hospitality and made your stay memorable. We hope to welcome you back next time you are in town.
6/10 พอใช้
Chad
เดินทางกับครอบครัว
16 ก.พ. 2024
空間太小
Chad
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 22 ก.พ. 2024
we regret our room did not meet with your approval, for which we are sorry for any inconvenience that might have caused. In addition, our hotel carries room types of varying sizes and amenities to accommodate the needs of our diverse clientele. May we recommend staying in our Signature room for your next visit, these room categories are more spacious. We hope this experience does not deter you from returning to stay with us. Thank you again for your comment and we look forward to having the pleasure of welcoming you again on your future visits to Hong Kong.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 22 ก.พ. 2024
Thank you for choosing to stay with us at Sohotel, and sharing your review. We are so pleased to hear you enjoyed your stay with us. We also noticed and addressed your other comments.
Old, dirty & small room. Hairs on the carpet, skin feeling itchy after lying on the bed. The breakfast consists of only bread, the worst experience in my life.
CHOR YEW ALLAN
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 22 ก.พ. 2024
Thank you very much for taking the time to share your feedback. We are very sorry to hear that your experience at the Sohotel did not meet your expectations. Please be assured that we are working tirelessly to provide memorable experiences and service excellence for all our guests. We hope to be able to welcome you again for a most delightful stay.
Short walk to all transportation. Room clean. Friendly staff. Overall good stay experience
PETER MAN KIT
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 22 ก.พ. 2024
We are grateful for your positive feedback! It's wonderful to know that you enjoyed your stay at Sohotel. We strive to provide excellent service and a comfortable experience for all our guests. Thank you for choosing us.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
Thank you for choosing to stay with us at Sohotel. We are delighted to hear that you had a pleasant experience during your stay in our Signature Double Room. Our staff takes pride in providing excellent service and we are glad that they were able to assist you despite any language barriers. If you have any further questions or need any assistance, please feel free to reach out. We are here to help.
10/10 ดีเลิศ
Ya Hsien
29 ม.ค. 2024
Ya Hsien
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
Thank you very much for your comment! We hope to serve you again in near future!
6/10 พอใช้
P
27 ม.ค. 2024
ชื่นชอบ: ความสะอาด
Je ne m’attendais pas au grand luxe, ni à un grand service mais en arrivant dans la chambre, impossible d’ouvrir ma valise tellement la chambre était petite. Le wifi ne marchait pas et impossible d’ouvrir la fenêtre.
Néanmoins j’ai dormi comme dans un cocon et le personnel était accueillant.
Je dirai que c’est cool pour 1 nuit mais pas pour un séjour.
P
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
Thank you for choosing to stay with us at Sohotel. We apologize for any inconvenience you experienced during your stay. We understand that the room size was smaller than expected, and we regret that it made it difficult for you to open your suitcase comfortably. We also apologize for the issues you encountered with the wifi and the inability to open the window.We appreciate your positive feedback about the comfort of the bed and the welcoming attitude of our staff. We strive to provide a cozy and inviting atmosphere for our guests. However, we understand your feedback about the suitability of our accommodations for longer stays.We value your feedback and will take it into consideration as we continue to improve our services. If you have any further concerns or if there is anything we can do to assist you, please do not hesitate to let us know.Thank you for your understanding.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 22 ก.พ. 2024
We are grateful for your positive feedback! It's wonderful to know that you enjoyed your stay at Sohotel. We strive to provide excellent service and a comfortable experience for all our guests. Thank you for choosing us.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 22 ก.พ. 2024
Thank you for your positive review! We are thrilled to hear that you had a great experience at Sohotel. We appreciate your kind words and hope to welcome you back again soon.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 22 ก.พ. 2024
We are grateful for your positive feedback! It's wonderful to know that you enjoyed your stay at Sohotel. We strive to provide excellent service and a comfortable experience for all our guests. Thank you for choosing us.
위치도 좋고 깨끗하고, 친절하고 좋았어요. 단 공간이 좁아서 캐리어 20인치 였는데도 2개를 펼칠 공간이…하나는 문 앞에 둬야 되는 상황. 그리고 아침에 빵과 음료를 방으로 갖다주는데 마지막 날 공항에 새벽에 가야돼서 조식제공여부 물어봤더니 안됐어요. 많은 호텔을 다녀봤는데 그런 경우 고객이 말하지 않아도 아침 간단하게 포장해주셨는데, 이 호텔은 원래 빵이랑 음료가 아침이라 챙겨주실거라 기대했는데 안됐어요. 큰 문제는 아니었지만 좀 아쉬웠던 부분인 것 같아요.
그 와에는 이용하기에 좋았습니다.
HAE KYUNG
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
Thank you for choosing to stay with us at Sohotel, and sharing your review. We are so pleased to hear you enjoyed your stay with us. We also noticed and addressed your other comments.
10/10 ดีเลิศ
HIROKAZU, tanabeshi nakahechicyou
1 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
HIROKAZU
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
We are delighted to hear about your enjoyable staying experience. Thank you and we look forward to welcome you back next time you are in town.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
Thank you for your positive review! We are thrilled to hear that you had a great experience at Sohotel. We appreciate your kind words and hope to welcome you back again soon.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
We are grateful for your positive feedback! It's wonderful to know that you enjoyed your stay at Sohotel. We strive to provide excellent service and a comfortable experience for all our guests. Thank you for choosing us.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
We are grateful for your positive feedback! It's wonderful to know that you enjoyed your stay at Sohotel. We strive to provide excellent service and a comfortable experience for all our guests. Thank you for choosing us.
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
We are grateful for your positive feedback! It's wonderful to know that you enjoyed your stay at Sohotel. We strive to provide excellent service and a comfortable experience for all our guests. Thank you for choosing us.
location, staff, room, service ... all perfectly acceptable & of a very high standard. Wish the sliding bathroom-door of Rm 502 was not “too flimsy”. Great value for money, for Hkg Island area. Keep up the good work !
Peter
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
Your positive review means the world to us. We are delighted that you had a pleasant stay at Sohotel. We look forward to serving you again in the future. Thank you for taking the time to share your experience
8/10 ดี
Wong
16 ต.ค. 2023
Wong
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
Your positive review means the world to us. We are delighted that you had a pleasant stay at Sohotel. We look forward to serving you again in the future. Thank you for taking the time to share your experience
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
Your positive review means the world to us. We are delighted that you had a pleasant stay at Sohotel. We look forward to serving you again in the future. Thank you for taking the time to share your experience
การตอบกลับจาก Grace Sohotel Guest Service วันที่ 5 ก.พ. 2024
Your positive review means the world to us. We are delighted that you had a pleasant stay at Sohotel. We look forward to serving you again in the future. Thank you for taking the time to share your experience
10/10 ดีเลิศ
Kevin Blair
7 ต.ค. 2023
Kevin Blair
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Sohotel Guest Service วันที่ 5 ก.พ. 2024
Your positive review means the world to us. We are delighted that you had a pleasant stay at Sohotel. We look forward to serving you again in the future. Thank you for taking the time to share your experience.
old and uncomfortable bed. room much smaller compared to showed on pictures. no shower stand , had to hold the shower head during showers. not worth it
Krish
เข้าพัก 4 คืน, สิงหาคม 2023
10/10 ดีเลิศ
Michael
12 ส.ค. 2023
Michael
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Sohotel Guest Service วันที่ 20 ส.ค. 2023
Thank you very much for your comment! We hope to serve you again in near future!
Ich würde es leider keinen empfehlen, die Zimmer sind winzig . Man kommt sich vor als ob man in einer Zelle sitzt, ich persönlich habe Platzangst bekommen. Dann kam hinzu das durch die Klimaanlage schlechte Gerüche kamen . Das einzige Gute ist die Lage des Hotels.
Naile
เข้าพัก 4 คืน, กรกฎาคม 2023
การตอบกลับจาก Sohotel Guest Service วันที่ 20 ส.ค. 2023
Thank you for choosing to stay with us at Sohotel, and sharing your review. If you are claustrophobic, please choose a larger room type when made the reservation. Our colleagues know that you are not satisfied with the room, and have immediately arranged for you to upgrade the room. According to our records, you are only stayed in the small for the first night, and you indicated that you were satisfied with the upgraded room after the upgrade.
8/10 ดี
ADAM
เดินทางกับคู่รัก
24 ก.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Staff very helpful and friendly. Builing is a bit compact along with elevator. Breakfast option disappointing.
ADAM
เข้าพัก 4 คืน, กรกฎาคม 2023
การตอบกลับจาก Sohotel Guest Service วันที่ 20 ส.ค. 2023
Thank you for choosing to stay with us at Sohotel, and sharing your review. We are so pleased to hear you enjoyed your stay with us. We also noticed and addressed your other comments.