พนักงานทุกคนบริการดีมาก check in และ check out รวดเร็ว ห้องพักกว้าง แยกสัดส่วนห้องน้ำ อ่างอาบน้ำ วิวห้องบางส่วนเห็นอ่าววิคตอเรีย เสียดายไม่มีสายชำระ และผ้าเช็ดตัวนิ่ม สะอาด แต่มีรอยขาดนิดนึง ไม่มีเสียงรบกวนใดใด มีบริการ shuttle bus รับ-ส่ง จุดสำคัญ wan chai central และยังใกล้ mtr Fortress Hill station ไม่เกิน 300 เมตร มีร้านอาหารอยู่รอบโรงแรม และ 7/11
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ธันวาคม 2019
การตอบกลับจาก Gary Chong / Director of Guest Services วันที่ 12 เม.ย. 2020
Dear Valued guest,
Thank you very much for sharing this wonderful review. We are pleased to learn that you enjoyed the hotel and our attentive & passionate service made your stay an enjoyable and memorable one.
Thank you once again for choosing and recommending us and we certainly hope that we are able to host another wonderful stay for you next time.
Kind regards,
Gary Chong / Director of Guest Services
Nice hotel conveniently located to access transport (MRT and tram) as well as Causeway Bay shopping district. Pool is a decent size and provides opportunity to relax and cool down.
IAN
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Shinya Lau วันที่ 23 เม.ย. 2024
Dear IAN,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
The Staff tries very hard to please especially on the executive level. The breakfast menu is great. The view is outstanding. The staff is very attentive. It is a very relaxing experience. The lounge is spacious and is an excellent place to sit and relax. Book this hotel every time I am visiting Hong Kong.
colin
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Shinya Lau วันที่ 10 เม.ย. 2024
Dear colin,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
It's a nice hotel, but the air conditioning is so cold that even put it to the lower! Off the aircon will be so hot! The hotel is a bit old, and it is time to be renovated
Yue Kit
เข้าพัก 3 คืน, เมษายน 2024
การตอบกลับจาก Shinya Lau วันที่ 4 เม.ย. 2024
Dear Yue Kit, Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau Director of Guest Services
4/10 แย่
Haoxian
เดินทางกับครอบครัว
1 เม.ย. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
This hotel can be rates only 3.5 stars maximum. The lobby looks good, but the room is not well maintained. The bathtub is heavily clogged, and the sofa has a lot of stains. Although the location is good, we will not stay again
Haoxian
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Shinya Lau วันที่ 1 เม.ย. 2024
Dear Haoxian,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
Nice room, great harbour view. Friendly and helpful staff. Lots of dining options in hotel and surrounding area. Good connectivity to Central and other areas. Well priced..... good value.
Robert
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Shinya Lau วันที่ 29 มี.ค. 2024
Dear Robert,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
Great place to stay. Thin walls, sometimes you can hear people from the floor.
Marvin
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Shinya Lau วันที่ 22 มี.ค. 2024
Dear Marvin,Thank you for your review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
8/10 ดี
Kengo
เดินทางเพื่อธุรกิจ
9 มี.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Attitude of some staffs are terrible, especially when checking in and out. I probably won't use this hotel anymore.
Kengo
เข้าพัก 3 คืน, มีนาคม 2024
การตอบกลับจาก Shinya Lau วันที่ 9 มี.ค. 2024
Dear Kengo, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Director of Guest Services
Dear Daniel,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
10/10 ดีเลิศ
Francoise
7 ก.พ. 2024
Francoise
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Shinya Lau วันที่ 22 มี.ค. 2024
Dear Francoise,Thank you for your lovely review. Looking forward to welcome you again soon.Best Regards Shinya Lau Director of Guest Services
2/10 แย่มาก
Man-Wah
2 ก.พ. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
Frontline staff not welcoming AT ALL. Improvement absolutely needed.
Man-Wah
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Shinya Lau / Director of Guest Services วันที่ 2 ก.พ. 2024
Dear Man-Wah, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Direct of Guest Services
Dear Wing. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards, Shinya Lau / Senior Guest Services Manager
Great place to stay and great value for money! We stayed at the Club Deluxe room. The hotel lobby and rooms look very classy, rooms are very stylishly decorated and spacious. The view was a little bit blocked by the building next door, but still pretty and we didn't mind. We love that the hotel location is very near to Fortress Hill Station as well and everything is within walkable distance.
Dear Alfred. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
Dear Masahiro. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
4/10 แย่
KELVIN, CAUSEWAY BAY, HONG KONG
9 ม.ค. 2024
KELVIN
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Shinya Lau / Director of Guest Services วันที่ 29 ม.ค. 2024
Dear KELVIN. Thank you for your review. Looking forward to welcome you again soon. Best Regards Shinya Lau/ Director of Guest Services
Fine 3-days stay. Location was ok and close to MRT-station making it easy getting around.
I chose the hotel due to the standard and the pool….but as I arrived I found the pool closed until March - nobody told me this when checking in, which I find as a bad service! Room was nice, However.
Dear Lars Juhl, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Senior Guest Services Manager
Dear Clement. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
Dear Huang. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
Dear Punith Kumar. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
Dear Seung Hee. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
Dear Dorothy. Thank you for your lovely review. We are looking forward to welcome you again soon. Kind regards,Shinya Lau / Senior Guest Services Manager
Dear Yue Kit. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
Dear SU YEON. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manage
4/10 แย่
ผู้เข้าพักจริง
18 ธ.ค. 2023
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
Service level at poor three star hotel.
Service pretty terrible.
One person ordered two food items at the bar. Only got one, as the staff had cancelled the other as it would be too much..
Wanted to order room service, phone picked up and they told us that they were top busy to take the order..
Dear Guest, Thank you very much for taking the time to share the review here with us. I am concerned to read of the experience did not entirely meet your expectations. Kindly provide your stay record so that we can investigate the incident. We appreciate of your valuable feedback for further improvement of our services standard. Thank you once again for choosing us and we sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future. Kind regards, Shinya Lau / Senior Guest Services Manager
Dear Victor. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager
Fussläufig an der Fortress MTR station. Phantastisch he Aussicht auf Skyline von Hongkong Island und Kowloon. Sauber, tolles Restaurant im 42. Stock. Kann leider nichts über Preis und Umfang das Frühstücksbuffets aussagen. War sehr zufrieden und werde es wieder buchen.
Dear Christian. Thank you very much for sharing this encouraging review. We are delighted to learn that you enjoyed every aspect of your stay and passionate & attentive services made your stay a comfortable and memorable one. Thank you once again for choosing & recommending us and we certainly hope to be able to host another wonderful stay for you next time. Kind regards,Shinya Lau / Senior Guest Services Manager