Nice lobby, simple room but met our needs. Restaurant and bar were outstanding. Kudos to Scott, our bar tender. He mixed drinks like an artist and gave us fabulous recommendations on menu selections. We will definitely stay at Flat Creek again and highly recommended the restaurant!
Gwen
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก Front Desk วันที่ 29 ก.พ. 2024
We hope to see you again. Thank you for choosing Flat Creek Lodge, stay once...you're hooked!
The hotel staff was nice. The room was dirty. The hotel was noisy where we were located. The hotel was more expensive for what you got. TV was not easy to navigate. Food for breakfast was not great at all for options. Food in bags is very poor to offer. Restaurant on site didnt serve breakfast which was not great.
Excellent! We are very pleased you enjoyed your time with us and look forward to serving you again. Thank you for choosing Flat Creek Lodge, stay once...you're hooked!
6/10 พอใช้
Dawn
เดินทางกับคู่รัก
15 ต.ค. 2023
Thw last time we were here, I remember the bar being so fun. This year, the bar/ restaurant and pool all closed at 8 which was not at all convenient. The room was nice but the mirrors were dirty and I found someones left over subway in our fridge. I think Ill pay 2 star motel pricing somewhere else next year since this is what I basically received.
We are pleased you had a refreshing and relaxing stay with us. Thank you for choosing Flat Creek Lodge, stay once...you're hooked!
6/10 พอใช้
Jim
3 ต.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Beds weren't in the best of shape
Jim
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Front Desk วันที่ 4 ต.ค. 2023
We appreciate your feedback.
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับครอบครัว
3 ต.ค. 2023
ไม่ชื่นชอบ: ความสะอาด
Had confirmed print out listing 2 queen beds for 2 nights only queen bed with a sofa bed. Found wadded up socks on tv stand behind the tv and empty jerky bag under nightstand
Staff and accommedations were excellant. Easy commute to many nearby attractions an downtown Hayward.
Jeanne
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Front Desk วันที่ 27 ก.ย. 2023
We appreciate your feedback and are pleased you enjoyed your time with us. We hope to serve you again. Thank you for choosing Flat Creek Lodge, stay once...you're hooked!
3rd year I've stayed there for fishing trips, every year rooms are in worse condition. This year sewer gas was very evident in bathroom, when telling the front desk they said it never has happened and did nothing. My room and two others on first floor had same bad smell, had to open the window and hold water in sink and bathtub to help reduce smell. Will not return sgain!!!
We were initially given the first room on the first floor as you turn right.
We were initially given the first room to the right on the first floor. It stunk and looked bad. Got another room on second which was fine.
Mold in the bathroom on the wall and in the tub shower. The remodel was started, but appears to have missed important details.
Beds are mediocre at best. Stayed here many times and never had problems like this.
We won’t come back.
The area was perfect for getting to the atv trails. The bed was extremely uncomfortable. I would stay somewhere else next time because of the awful beds. For the price, the beds should be more comfortable.
Tanya
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Candi วันที่ 21 ส.ค. 2023
Thank you for your feedback, management will be addressing this issue. Thank you for choosing Flat Creek Lodge, Stay Once... You're Hooked!
There was a generator or some other engine running off and on the whole stay day and night at all hours very loud and annoying. Bed very uncomfortable but to be fair have not slept in a hotel that's had a comfortable bed.
The hot tub and pool were closed. The restaurant and bar were closed Sunday and Monday. Makes no sense during peak tourism season.
Daniel
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Front Desk วันที่ 10 ส.ค. 2023
We appreciate your feedback.
8/10 ดี
Richard
เดินทางกับคู่รัก
7 ส.ค. 2023
ชื่นชอบ: สิ่งอำนวยความสะดวก
Price was fair. Bathrooms needed updating
Richard
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Front Desk วันที่ 8 ส.ค. 2023
We appreciate your feedback.
10/10 ดีเลิศ
Sarah
เดินทางกับสัตว์เลี้ยง, เดินทางกับคู่รัก
5 ส.ค. 2023
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Staff are friendly and welcoming. I liked that the sheets and linens were clean . Thank you for the new flooring! This has got to be easier to clean for the staff. Now just remove the rug and it's perfect for staff to clean. The bathroom sink and toilet were clean; the walls need attention. The restaurant was awesome! The staff are wonderful and the food was delicious. If we ever come back this way I will stay again! Thank you everyone!
Sarah
เข้าพัก 1 คืน, สิงหาคม 2023
การตอบกลับจาก Front Desk วันที่ 8 ส.ค. 2023
We are pleased you enjoyed your time with us and hope to see you again. Thank you for choosing Flat Creek Lodge, stay once...you're hooked!
We have stayed at Flat Creek many times. I like the location and the amenities. The hotel and rooms are clean. I like the hardwood floors in the rooms, not carpet. That is a nice improvement. The bed we had this time was horrible. I hope they soon invest in much more comfortable beds.
It was okay. It wasn’t that cleaned. It’s was hot and the place was dirty but the customer service was good.
Manuel
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Front Desk วันที่ 31 ก.ค. 2023
Thank you for your feedback.
4/10 แย่
Richard
เดินทางเป็นกลุ่ม
25 ก.ค. 2023
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ
I do not recommend
The accommodations were merely adequate. Room was not spotless as one expects. There is no service to room each morning to provide clean towels as needed. The hairdryer in our room did not work and no repair was attempted, no replacement offered.
Richard
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Front Desk วันที่ 25 ก.ค. 2023
We appreciate your feedback.
4/10 แย่
Whitney
เดินทางกับครอบครัวและเด็กเล็ก
24 ก.ค. 2023
ไม่ชื่นชอบ: ความสะอาด
The room was dirty, with dirty linens and sandy floors and smells of cigarettes. Some of the lights didn’t work in the room or flickered on and off. The main facility was average, the jacuzzi in the pool was no operating which was mildly disappointing. The restaurant however was very nice with great fish fry.
Not sure I would stay here again, unless the hotel was cleaned and updated a bit.
Whitney
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Front Desk วันที่ 25 ก.ค. 2023
We appreciate your feedback.
10/10 ดีเลิศ
Melissa
21 ก.ค. 2023
Melissa
เข้าพัก 2 คืน, กรกฎาคม 2023
การตอบกลับจาก Front Desk วันที่ 10 ส.ค. 2023
We are very pleased you enjoyed your stay with us, and look forward to serving you again. Thank you for choosing Flat Creek Lodge, stay once...you're hooked!
Nice place. I have stayed here several times and the rooms are clean and nice. Restaurant and bar were closed due to staffing issues.
Joe
เข้าพัก 1 คืน, กรกฎาคม 2023
การตอบกลับจาก Front Desk วันที่ 20 ก.ค. 2023
We are glad you enjoyed your time with us, and we look forward to serving you again. Thank you for choosing Flat Creek Lodge, stay once...you're hooked!
Check in was marginal at best. We were given room next to entrance even though there was plenty of vacancies. Staff was not welcoming. Room was run down at best. Old shower/vanity. Water pressure low in shower. Bed was not comfortable.
Room was very dirty! Empty pop bottles under bed, toilet dirty and food crumbs all over couch. Just made being comfortable uneasy, asked front desk for good place for pizza and told me to use google!!
We are very pleased you enjoyed your time with us and we look forward to serving you again. Thank you for choosing Flat Creek Lodge...stay once, you're hooked!
10/10 ดีเลิศ
Barbara
21 มิ.ย. 2023
Barbara
เข้าพัก 1 คืน, มิถุนายน 2023
การตอบกลับจาก Front Desk วันที่ 24 มิ.ย. 2023
We are very pleased you enjoyed your time with us and we hope to see you again soon. Thank you for choosing Flat Creek Lodge...stay once, you're hooked!