Regarding the issue of bathroom towels Our customer ,after dying her hair,(hair dye) Used our bathrooms towels to dry her freshly dyed hair. Naturally enough,the customers wet hair dye ran into our bathroom towels. We tried via a professional laundry service to have the heavy and deep dye stains removed ,at our own cost ,but this was not possible. Therefore we had to ask our customer to reimburse us the cost to replace our bathroom towels We would now like to put this unfortunate incident behind us. Sincerely, Phuong Trang hotel