Hello Raejenne, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
2/10 แย่มาก
Daeja
27 เม.ย. 2024
Daeja
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Manager วันที่ 18 พ.ค. 2024
Hello Daeja,We're sorry to hear that your stay didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues you experienced.
Hello david, We appreciate your feedback and apologize for any inconvenience experienced during your stay with us. We will share your comments with our team to ensure we continue to improve our services. Thank you for choosing to stay with us, we hope to welcome you back in the future.
6/10 พอใช้
Megan
15 เม.ย. 2024
Megan
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Manager วันที่ 7 พ.ค. 2024
Hello Megan, We appreciate you choosing our hotel for your stay! If you have any feedback to share from your experience, please feel free to reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved stay.
Dear OliverThank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your stay, especially regarding the behavior of our receptionist. Providing exceptional service and hospitality is our utmost priority, and it is disappointing to hear that we fell short during your visit.We take your comments seriously and will address this matter with our team to ensure that such incidents are not repeated in the future. Your feedback is invaluable to us as it helps us identify areas where we can improve.We would appreciate the opportunity to make it right. If you would like to discuss your experience further or have any suggestions on how we can improve, please feel free to contact us.Once again, we apologize for any inconvenience caused and hope to have the opportunity to regain your trust and welcome you back for a more pleasant experience.Warm regards,Best Western Hampton Inn.
Dear Juan C,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our hotel's location and found our staff to be accommodating during your stay. Your kind words mean a lot to us, and we are grateful for your positive rating.We always strive to provide a memorable experience for our guests, and it's wonderful to know that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back to our Best Western hotel in the near future!Warm regards,KumarBest Western Hampton Inn
6/10 พอใช้
Samuel
เดินทางกับครอบครัว, เดินทางกับครอบครัวและเด็กเล็ก
6 เม.ย. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The property doesn't have good lighting outside and a small entry and lobby.
Samuel
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Kumar วันที่ 6 เม.ย. 2024
Hello Samuel,Thank you for taking the time to share your feedback with us. We truly appreciate your input regarding your recent stay at our hotel.We apologize for any inconvenience you experienced due to the lighting outside and the size of our entry and lobby area. Your comments are invaluable to us as they help us identify areas where we can make improvements to enhance our guests' experiences.Please rest assured that we will address these concerns with our team and look into ways to improve the lighting outside and the overall layout of our entry and lobby areas.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay that meets and exceeds your expectations.Regards.Best Western Hampton Inn
6/10 พอใช้
Johneshe, Columbus
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
30 มี.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
Complained about the people upstairs nothing was done, they said they couldn’t change our room because it was booked through a third party. Walls very thin.
Johneshe
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Kumar วันที่ 1 เม.ย. 2024
Dear Johneshe,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay at our Best Western hotel.We understand that noise disturbances can greatly affect the quality of your stay, and we regret that we were unable to address the issue to your satisfaction. Please accept our apologies for any frustration this may have caused.Regarding the room change request, we regret to inform you that during your stay, our hotel was fully booked, which limited our ability to accommodate room changes. We understand how important a peaceful environment is for a restful stay and assure you that we take such matters seriously.We will certainly review our procedures to see if there are any alternative solutions we can implement to better handle such situations in the future. Additionally, we will explore options to minimize noise disturbances, such as providing earplugs upon request or enhancing soundproofing measures in our rooms.Once again, we apologize for the inconvenience you experienced and appreciate your understanding. Your feedback is invaluable to us as we strive to improve the experiences of our guests. If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to contact us.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.RegardsKumarBest Western Hampton Inn
Dear Jenny,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!RegardsKumarBest Western Hampton Inn
10/10 ดีเลิศ
Jhadara
12 มี.ค. 2024
Jhadara
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Kumar วันที่ 14 มี.ค. 2024
Dear Jhadara,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,KumarBest Western Hampton Inn
6/10 พอใช้
Austin, Chesapeake
9 มี.ค. 2024
Nice
Austin
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Kumar วันที่ 11 มี.ค. 2024
Dear Austin,Thank you for taking the time to share your feedback following your recent stay at our Best Western hotel. We sincerely appreciate your honest review, and we're sorry to hear that certain aspects of your experience did not meet your expectations.We take your comments seriously and will be addressing the issues you raised with the relevant teams. Your feedback is invaluable in helping us make improvements, and we are committed to ensuring a better experience for our guests in the future.We appreciate your patronage and hope to have the chance to welcome you back, providing you with a more satisfying stay.Warm regards,KumarBest Western Hampton Inn.
Dear Torrin,Thank you for taking the time to share your feedback. We're thrilled to hear that you had a great experience with our customer service! Providing excellent service is our top priority, and we appreciate your kind words.If there's anything specific you enjoyed about our customer service or if you have any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another outstanding stay!RegardsKumarBest Western Hampton Inn.
2/10 แย่มาก
Willie
22 ก.พ. 2024
Willie
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kumar วันที่ 22 มี.ค. 2024
Dear Willie,Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience you may have encountered during your stay. We would appreciate the opportunity to learn more about your specific concerns and address them promptly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserve.Warm regards,
Dear,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.
Dear Shadi,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.
6/10 พอใช้
Brandi
เดินทางกับครอบครัวและเด็กเล็ก
10 ก.พ. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
At about 3:00 a.m. my children and I were woken up by the sound of a rodent. We were moved to a different room within a few minutes but the new room was just across the hall so that wasn't very comforting.
Brandi
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Kumar วันที่ 15 ก.พ. 2024
Hello Brandi,We are extremely sorry for the inconvenience caused to you, we won't repeat this again from us, thank you for your valuable feedback.Regards.Best Western Hampton Inn.
Dear William,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.
8/10 ดี
Andriy
30 ม.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Good place to stay for a swim meet
Andriy
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก Kumar วันที่ 26 ก.พ. 2024
Dear Andriy,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.
The hotel was not clean. The bathroom was disgusting. They also charged me 25 dollars to check in early when the room was ready. Not pleasant staff at all
Kevin
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Nick วันที่ 1 ก.พ. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay at our hotel. We take your concerns very seriously and would like to assure you that we are actively addressing the issues you mentioned.We regret to hear about the cleanliness issues, particularly with the bathroom. This does not align with the high standards of cleanliness and comfort that we strive to provide for our guests. Please rest assured that we have shared your comments with our housekeeping team to ensure that appropriate measures are taken to address and rectify these issues immediately.Regarding the early check-in charge, we apologize for any inconvenience this may have caused. We understand that our guests have various needs and preferences, and we will review our policies to ensure they align with our commitment to excellent customer service. Your feedback is invaluable in helping us improve our services.We are also disappointed to learn that our staff did not meet your expectations in terms of friendliness and service. Our team is dedicated to creating a positive and welcoming atmosphere, and we will use your feedback as an opportunity to reevaluate our training programs and guest interactions.We genuinely appreciate your feedback as it allows us to identify areas for improvement and take corrective action. It is our hope that you will give us another opportunity to provide you with the excellent service and experience you deserve on your next visit.If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to our management team directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.
Dear Alvester,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.
Dear Leslie,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.
Dear Rebecca,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.
Property was very clean. Free breakfast was really good. Lots of choices.
Staff was friendly. Great price. Great location.
Angel
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก Kumar วันที่ 26 ก.พ. 2024
Dear Angel,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.
10/10 ดีเลิศ
Mahogany
เดินทางเป็นกลุ่ม
29 ธ.ค. 2023
Mahogany
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Kumar วันที่ 26 ก.พ. 2024
Dear Mahogany,Thank you so much for taking the time to leave us such a glowing review! We are delighted to hear that you had a fantastic experience at our Best Western hotel. It is always a pleasure to receive positive feedback from our guests.Our team works hard to provide exceptional service, and we are thrilled to know that we succeeded in making your stay memorable. Your kind words serve as motivation for us to continue delivering the highest standards of hospitality.We truly appreciate your support and look forward to welcoming you back to our hotel in the future. If there's anything specific you loved about your stay, we would love to hear more!Warm regards,Kumar.Best Western Hampton Inn.
4/10 แย่
Selase
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
23 ธ.ค. 2023
Selase
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก nick วันที่ 23 ธ.ค. 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Hello Jonathan,We are delighted to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon for another fantastic stay!
Dear Guest,We are pleased to hear that you had a good stay with us! Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable experience.
Staff seemed to handle a very challenging weekend (2 days of Goose at the Coliseum) very well. room phone did not work, but hotel was orderly, clean and mostly quiet - even after the shows. Always plenty of ice, we got good sleep and had a very nice time.
Hello Deborah,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly.
When I arrived in my room, an open bar soap with wraper was in the shower on the small soap dish in the shower. Shower was clean without rings in the tub but I wondered if the shower was actually sanitized and cleaned prior to my arrival. Cleaning, reception and all staff were courteous and friendly so I didn’t alert them. The treadmill in the small gym didn't work at all. There was a ",speed error" on thr panel.I replugged the unit and no change. I used the elliptical and still got a work out.
candance
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Front Office วันที่ 30 ต.ค. 2023
Hello Candance, thank you for taking the time out to let us know how your stay went. I want to extend my sincerest apologies on behalf of the entire Best Western staff. We will make sure to get all the listed problems fixed so that you or the next guest doesn't have the same experience. Again we apologize for the inconvenience we will be working to fix these issues and thank you for choosing to stay with us and we hope to see you again.
Me discriminaron por no hablar inglés, limpieza terrible, desplumó fatal, el baño estaba tapado y con mal olor, me cambiaron las sábanas con sábanas mojadas. El trato fue rudo y discriminatorio, no me brindaron traductor en español.
Maria
เข้าพัก 4 คืน, ตุลาคม 2023
การตอบกลับจาก Olivia วันที่ 30 ต.ค. 2023
Lamentamos que se haya sentido discriminado. Sin embargo, tratamos de entenderlo con la aplicación Google Translate. Tenemos 4 empleados que hablan español y de ninguna manera pretendemos que se sienta discriminado
The pictures of the hotel does not match the actual look of the hotel. There is an old elevator that guest must ride to get to their room. My toilet did not work. I asked several times for someone to check it. No one came. This was the worst experience when booking and reserving a room.. please update the pictures and information to truly reflect the hotel for future guests.
Lynesha
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Nick Patel วันที่ 23 ต.ค. 2023
Thank you for taking the time to share your feedback with us. We deeply regret that your recent stay did not meet your expectations, and we sincerely apologize for the inconveniences you encountered.Your comments regarding the discrepancy between the hotel's pictures and its actual appearance are noted. We understand the importance of accurate representation, and we are currently in the process of updating our images to provide a more precise reflection of our property.We are also genuinely sorry to hear about the issues you faced with the elevator and the malfunctioning toilet. This is certainly not the experience we want for our guests, and we apologize for any delays in addressing these concerns. We will be reviewing our maintenance and housekeeping procedures to ensure such issues are resolved promptly in the future.Please know that your feedback is invaluable to us as we strive to improve our services. We hope you will consider giving us another opportunity to provide you with a more positive experience during your next visit.Once again, we apologize for any inconvenience you experienced, and we thank you for bringing these matters to our attention.