Amazing hotel, with 40th floor infinity pool giving an awesome 270 degree view of Halong bay. The location is not in the central business area, but with grab ride hailing app, accessibility is not an issue at all.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Hotel Management วันที่ 7 ก.พ. 2024
Dear Valued Guest, Thank you for taking your precious time to share with us this feedback. We are thrilled that we were able to make your stay memorable. We will share your kind words with the team, and we thank you again for taking the time to write this review. We look forward to welcoming you back shortly. Best regards.
การตอบกลับจาก Hotel Management วันที่ 21 ก.พ. 2024
Dear Valued Guest, Thank you so much for your amazing feedback! We're thrilled that you and your group had such a fantastic stay with us. It sounds like you took advantage of all the awesome perks we offer. Our team members will be over the moon when they hear your kind words. They take great pride in being attentive and responding quickly to our guests' needs. We'll make sure to pass on your praise to them, and I'm sure they'll be walking on cloud nine. Thank you again for the stellar review and for awarding us 5 stars! It means the world to us. We can't wait to welcome you back for another incredible. Best regards
Dear Valued Guest, Thank you for sharing your recent experience with us! I was thrilled to learn that, above all, our team was able to go above and beyond in ensuring your stay with us was well looked after. I will be sharing your kind comments with them, which I am sure will be greatly appreciated. In the interim, I do very much hope your travels have you well, and we look forward to having the privilege of welcoming you shortly, should the opportunity allow. Best regards
Dear Valued Guest, Many thanks for choosing our hotel for your accommodation, and we are so sorry that we cannot meet your expectations. We will continuously intensify our efforts to enhance our services and ensure the complete satisfaction of our guests. We welcome feedback and constructive suggestions from our clients, as these are very important for us to gain further insight into your needs and preferences, thus enabling us to adapt our services to meet them. We hope to have another chance to regain your trust and bring you a good time in the near future. Best regards,
Dear Valued Guest, We appreciate the opportunity to respond. We are pleased to achieve your highest score in this review. Thank you for your positive mentions of our location, room quality, and breakfast alike. We've been working with our greatest dedication in the expectation of providing an excellent guest experience, and we are now delighted to gain your satisfaction. The à la carte Halong Hotel will always be your ideal accommodation choice in the heart of Halong City. Best regards,
Front desk staff was very unhelpful. They also gave us wrong information about ferry times to Cat Ba island.
Jennifer
การตอบกลับจาก Hotel Management วันที่ 21 ก.พ. 2024
Dear Valued Guest, First of all, we would like to express our sincere thanks for your choice of à la carte Halong hotel for your recent vacation. At the same time, we are very sorry that you had an unfortunate experience. We have recorded the incident and found out the cause. We sincerely apologize to you and will reconsider and open more skills and professional training classes to Next time, if we have the opportunity to welcome you, we are committed to your satisfaction and an even more wonderful experience. Sincerely
Dear Valued Guest, It's so pleased to hear from you with such amazing reviews all compliments on every service of us. Your recommendation is even more than an honor of us and we will be striving to always deserve it. Thank you so much and look forward to seeing you soon. Best regards.
Hotellet är jättefint, nybyggt och modernt. Tyvärr så var inte hotellet färdigbyggt när vi var där men finns inget att klaga på. Skulle säga att det passar barnfamiljer mer om man inte är ute efter sol och bad. Jag och min fru tyckte det blev lite långtråkigt att bo längre från staden. Hotellet är bra dock, bra menyer och bra service
Anton
เข้าพัก 5 คืน, กันยายน 2023
การตอบกลับจาก Hotel Management วันที่ 4 พ.ย. 2023
Dear Valued Guest, It's so pleased to hear from you with such amazing reviews all compliments on every service of us. Your recommendation is even more than an honor of us and we will be striving to always deserve it. Thank you so much and look forward to seeing you soon. Best regards.
Dear Valued Guest,Thank you very much for taking the time to review your recent stay with us. We are so happy to read that you enjoyed your time at the à la carte Halong Hotel. Special thanks for mentioning the service provided by our friendly and helpful employees.We sincerely hope for another opportunity to welcome you whenever your travels bring you back to Halong.Best regards,Guest Relations Manager.