Dear Benjanit, Thank you for staying at Olive Tree Hotel and for writing about your experience. We greatly appreciate your excellent rating and are delighted to receive your compliments. Be assured that we will continue to work hard for further improvements. We do hope to have the chance to welcome you back once again. Take care!

Hi Kevin!Great to hear you had a positive experience! We appreciate you staying with us.Regards,Team Olive

Hi Wilson!Thanks for the lovely review! We're glad you enjoyed our cozy atmosphere and spacious rooms. It's great to hear the powerful shower pressure impressed you!We appreciate you choosing Olive Tree Hotel, and we hope to see you again for another comfortable stay soon.Regards,Team Olive

Hi Michelle!We're thrilled to hear you enjoyed a sparkling clean stay with exceptional service! Thanks for choosing The Olive Tree Hotel! We hope to see you again soon.Regards,Team Olive

Hi Mathurot!Thank you for your feedback! We're happy to hear you enjoyed the convenient location of our hotel. It makes exploring and getting around a breeze. We appreciate you choosing us, and hope to welcome you back again soon!Regards,Team Olive

Hi Hamzah!Thank you for highlighting the convenient location of our hotel! We're delighted to hear it provided easy access to your event and helped avoid traffic congestion. We strive to offer a peaceful and accessible environment for our guests, and your feedback confirms our efforts. We hope you enjoyed your stay overall and would consider us again for your future accommodations in the area.Regards,Team Olive

Dear Vick,Thank you for your feedback. We're happy you enjoyed the hotel's location and appreciate you taking the time to share your observations.We're disappointed to hear that your stay experience didn't meet your expectations. We strive to offer exceptional dining and modern amenities, so your feedback is valuable in helping us improve.We're also taking note of your comments regarding staff warmth. While professionalism is important, we want our guests to feel welcome and comfortable. We'll be addressing this with our team to ensure a more hospitable atmosphere.We hope you'll give us another chance in the future to show you the full potential of our hotel. Please let us know if there's anything we can do to improve your experience next time.Regards,Team Olive

Hi Gim Seong!Thank you for your kind words! It makes us happy to know you had a nice time with us.Regards,Team Olive

Hi Siew Yee,Thank you for your feedback. We understand how important a peaceful environment is for a good night's sleep and a relaxing stay.We're currently reviewing our housekeeping procedures to minimize noise disruption during cleaning hours. We'll also be reminding our staff to be more mindful of noise levels in the hallways and common areas.We appreciate you bringing this to our attention, and we hope you'll give us another chance to provide you with a more restful stay in the future. Have a nice day!Regards,Team Olive

Hi!Thank you for the review! We’re here to serve you anytime.Regards,Team Olive

Hi!We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Happy New Year to you and your family.Regards,Team Olive

Hi Ming Sheng!Thank you so much for taking the time to provide feedback. Happy New Year to you and your familyRegards,Team Olive

Hi Swee Sheng!Thank you for the positive feedback!Regards,Team Olive

Dear Jason,Thank you for taking the time to provide this feedback.We will make sure your feedback is shared with relevant department for further improvement. Thank you and happy new year.Regards,Team Olive

Hi Richard!We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!Regards,Team Olive

Hi Jasper!Thank you so much for the great review! If there is any other service we can provide for you or questions we can answer, please get in touch with us!Regards,Team Olive

Hi Chong!Thank you for your recent visit. Kindly be informed that you have booked through Expedia and it is a non-refundable booking. Please contact Expedia for your further discussion regarding the extra bed.Regards,Team Olive

Hi Dae-Eun!We're happy we met your expectations. Thank you for your positive comments, we hope to serve you again soon!Regards,Team Olive

Hi Anonymous!We appreciate the review and noticed that you gave us a low rating. We would love to know more about what happened. Please reach out to us at experience@olivetreehotel.com.my, and we'll do our best to make things right.Regards,Team Olive

Hi Catherine!Thanks for the review! We hope to serve you again in the future.Regards,Team Olive

Hi Siew Yee,Thank you for the review! Your feedback is much appreciated.Regards,Team Olive

Hi Hans!Thank you for taking the time to leave us a review. We look forward to welcoming you back soon!Regards,Team Olive

Hi Wei Ling!We're grateful for your feedback! It's our pleasure to serve customers like you. Have a wonderful day!Regards,Team Olive

Hi Chien-Chang!Thank you so much for staying at Olive Tree Hotel! We hope you had a pleasant experience with us and we look forward to seeing you again soon.Regards,Team Olive

Hi Jih-Sung!Thank you for staying with us! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!Regards,Team Olive

Hi Eugene!Thanks for the excellent rating! We appreciate your continuous patronage. Take care!Regards,Team Olive

Hi Eugene!Thanks for staying with us, and for sharing the aspects you enjoyed. Looking forward to welcoming you again.Regards,Team Olive

Hi Krishnan!Thanks for your kind review. Hope to welcome you back!Regards,Team Olive

Hi Te Pin!Thanks for staying and for rating the experience. We hope you had a pleasant and memorable stay at Olive Tree Hotel, Penang. See you again soon!Regards,Team Olive

Hi Chin Chek!Thanks for staying and rating your experience with us. Hope you had a pleasant and memorable experience. See you again soon!

Hi Jo Dee!Thank you for sharing your good experience with us. Your kind words are greatly appreciated and shared with the rest of our team. Can’t wait to welcome you back again.Regards,Team Olive

Hi Khin Seng!Thank you for staying with us! We're glad you enjoyed the experience. Hope to welcome you again.

Hi Doan!Thanks for your comments. We’re really glad you found us to be ideal for your visit, and our location to be convenient. Your kind words have been shared to the entire team. We all hope to welcome you again here soon.Regards,Team Olive

Hi Haryati!Thank you for staying with us! We hope you had a pleasant and memorable experience here at Olive Tree Hotel, Penang. We look forward to welcome you again.

Hi Sulaiman!Thank you for staying with us. We do hope you had a pleasant and memorable experience. Looking forward to welcoming you again.

Hi Chun Wei!Thank you for staying with us. We hope you had a pleasant and memorable experience. See you again soon!

Dear Chan,Thank you for providing valuable feedback. We would like to inform you that our hotel is a non-smoking property. Despite our efforts to enforce this policy, we occasionally find instances where guests have smoked in their rooms. When such instances are identified, immediate action is taken.For rooms detected with a lingering smoke smell, we implement ionization procedures and conduct thorough deep cleaning to address the issue. We sincerely apologize if we overlooked the specific room, resulting in any inconvenience during your stay.At our hotel, we are committed to continually improving the quality of our services. Your feedback is crucial in this process, and we assure you that we will take your input into account to enhance our overall guest experience.Regards,Team Olive

Hi Phang!Thanks for staying and for giving us an excellent rating. We're pleased to know you had a great time. Hope to welcome you again.Regards,Team Olive

Hi Choy Sin!Our team highly appreciates your compliments. Thank you for your kind words and continuous patronage.Regards,Team Olive

Hi Yuichi!Thank you for staying with us. We're glad that you enjoyed our airport-convenient location and facilities. We appreciate your feedback and hope to welcome you back.Regards,Team Olive

Hi Tan Chee!Thank you for your feedback. We are in the midst of upgrading our TV channels. We appreciate your acknowledgment and support for our green efforts.Regards,Team Olive

Hi Mr Mohamad!We always welcome constructive feedback and we understand how you feel, but we believe that your words to describe us are inappropriate. Being that your reservation was through Expedia, your booking is bound by its terms including for no show. We hope that we’re able to clarify the situation.Regards,Team Olive

Hi Teh!It's our pleasure to hear from you! Thanks for rating your experience and repeat patronage.Looking forward to welcoming you again in the near future! Merry Christmas!Regards,Team Olive

Hi Xiaolong!Thank you for your feedback. We sincerely regret if some aspects of the experience were not to your expectations. We are continuously striving to provide the best experience for all our guests, and your feedback will definitely help us to be better.We do hope to have you again. Meantime, Merry Christmas!Regards,Team Olive

Hi Steven! Thanks for staying with us and for your excellent rating. We highly appreciate your feedback, for our further improvements. We look forward to have you again. Merry Christmas!Regards,Team Olive

Hi Cliff!We’re pleased to read your kind comments about our team and great location. We’ll be sure to share your comments with everyone here. Hope to welcome you again in the very near future.Regards,Team Olive

Dear Valued Guest,Thank you for giving us your feedback. As an eco-friendly hotel, part of our effort to reduce energy is to minimise the use lighting in our corridors. We also do regret if the cleanliness of the room isn't our usual standard. We'll make sure to share your feedback to our Housekeeping. Hope you'll allow us the opportunity to welcome you again.Regards,Team Olive

Hi Kazuo!Thank you for sharing your experience. We appreciate your positive comments on room cleanliness and to our location. We've also taken note of the aspects that were not to your expectation and shared to relevant teams. Please be assured that we'll continue to strive for further improvement.Regards,Team Olive