We did not know about the construction. We felt our experience was sub par as a result.
Adil
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Roxane Vesin วันที่ 21 พ.ค. 2024
Dear Sir, We would like to thank you for taking the time to write a review following your stay at The Hotel Metropole Geneva. We are extremely sorry to learn that your time with us did not match all your expectations. Indeed, we have undertaken the complete renovation of our establishment in order to offer a renovated and more up-to-date product to our customers. All of our clients are informed about our project through a direct message on Expedia or on the other booking platforms while organising their trips. You can find it directly on your Expedia account. We really hope to have the opportunity to welcome you gain in the future and therefore share this wonderful renovation project with you, Warm regards, Roxane VesinGuest Relations & Duty Manager
Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are pleased to learn that you enjoyed your time with us. It was a real pleasure to have you staying with us.We are looking forward to welcoming you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
6/10 พอใช้
Gabriel
2 มี.ค. 2024
Gabriel
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Roxane Vesin วันที่ 5 มี.ค. 2024
Dear Madam, Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
10/10 ดีเลิศ
Andor
3 ก.พ. 2024
Andor
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Roxane Vesin วันที่ 5 มี.ค. 2024
Dear Madam, Dear Sir,We would like to thank you for taking the time to post a review following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
6/10 พอใช้
Otman
26 ม.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Old place
Otman
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Roxane Vesin วันที่ 31 ม.ค. 2024
Dear Sir, We would like to thank you for taking the time to share your experience following your time at The Hotel Metropole Geneva. Our guests' feedback is the best tool we have to keep providing outstanding service to our visitors.We are really sorry to learn that your stay with us was not up to your expectations. We would be pleased to learn more details about your experience with us. Do not hesitate to contact us directly should you wish to further develop your feedback.We hope to have the opportunity to welcome you again and make your visit right.Kind regards, Roxane Vesin Guest Relations & Duty ManagerThe Hotel Metropole Geneva
10/10 ดีเลิศ
juliana
15 ม.ค. 2024
juliana
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Roxane Vesin วันที่ 31 ม.ค. 2024
Dear Madam, Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
Todos los empleados muy amables. Instalaciones adecuadas
Juan Manuel
เข้าพัก 1 คืน, ตุลาคม 2023
การตอบกลับจาก Roxane Vesin วันที่ 23 ต.ค. 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
I was able to stay in a recently renovated room which was great. Rooftop bar at sunset is a 10! Looking forward to final renovations to be complete.
Michael
เข้าพัก 3 คืน, กรกฎาคม 2023
การตอบกลับจาก Roxane Vesin วันที่ 13 ก.ค. 2023
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
Dear Sir, We would like to thank you for taking the time to share your experience following your time at The Hotel Metropole Geneva. Our guests' feedback is the best tool we have to keep providing outstanding service to our visitors.We are really sorry to learn that your stay with us was not up to your expectations. We would be pleased to learn more details about your experience with us. Do not hesitate to contact us directly should you wish to further develop your feedback.We hope to have the opportunity to welcome you again and make your visit right.Kind regards, Roxane Vesin Guest Relations & Duty ManagerThe Hotel Metropole Geneva
Dear Madam,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.Please be assured that we will take your feedback about the gym into consideration in order to improve our guest experience.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
Dear Madam, Dear Sir,We would like to thank you for taking the time to write these kind words following your stay at The Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us.We hope to have the pleasure to welcome you again soon.Kind regards,Roxane Vesin Guest Relations & Duty Manager
Cher Monsieur,Nous vous remercions d'avoir pris le temps de partager votre expérience à l'Hôtel Métropole Genève. Nous vous souhaitons nos meilleurs vœux pour cette nouvelle année 2023 et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement.Bien cordialement,Roxane VesinGuest Relations & Duty Manager
We had a nice time in Geneva and this hotel is well situated by lots of shopping and walkable to most things you want to do in Geneva. Hotel check in was easy and checkout too. I would only say that the hotel probably needs to invest in upgrading its rooms, wasn’t quite 5 stars, but close, just a bit dated for my taste. But for price point I think most people will find it fair.
Dear Mr Ali,We would like to take the time to thank you for sharing your experience at the Hotel Metropole Geneva.We are dedlighted to read that you enjoyed your overall stay with us.We are in continuous search of progress regarding our design, and we will consequently start a complete renovation of the property from January 2023. Therefore, we would love to welcome you again in the future.Kind regards,Roxane VesinGuest Relations & Duty Manager
Dear Madam, Dear Sir,We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We are pleased to learn that you enjoyed your overall time with us. Our establishment has one restaurant and two bars available for our guests. We would love to present them to you next time you come.We hope to see you again soon,Kind regardsRoxane Vesin - Guest Relations & Duty Manager
Dear Madam, Dear Mister Kensuke,We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva.We look forward to welcoming you again soon.Kind regards,Roxane Vesin - Guest Relations & Duty Manager
Dear Madam, Dear Mister Bogdan,We would like to thank you for taking the time to write these lovely words following your stay at the Hotel Metropole Geneva.We are delighted to learn that you enjoyed your time with us, it was a real pleasure to welcome you last summer.We hope to see you again soon,Kind regards,Roxane Vesin - Guest Relations & Duty Manager
Dear Mister Gary, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We are delighted to read your lovely feedbacks. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager
Dear Madam, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. It is a pleasure to learn that we made your time in Geneva so memorable. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager
Dear Madam, Dear Sir, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager
Dear Madam, Dear Sir, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We look forward to welcoming you again soon. Kind regards, Roxane Vesin - Guest Relations & Duty Manager
Dear Madam, Dear Sir, We would like to thank you for taking the time to share your experience at the Hotel Metropole Geneva. We hope to have the pleasure to welcome you again soon, Kind regards, Roxane Vesin - Guest Relations & Duty Manager
การตอบกลับจาก Hélène Lang-Lauper General Manager วันที่ 15 พ.ค. 2022
Dear Mr Coelho,
We would like to thank you for your feedback. We are happy to learn that you have enjoyed your stay with us.
We look forward to welcoming you soon again and stay at your disposal for any further information.
With my best regards,
O custo benefício é ruim, muito caro pelo que oferecem, a única coisa que vale a pena é a vista!!!o que oferecem no café da manhã por quase 50 francos é uma vergonha!!!
Paulo
เข้าพัก 5 คืน, เมษายน 2022
การตอบกลับจาก Hélène Lang-Lauper General Manager วันที่ 15 พ.ค. 2022
Dear Mr Louvatto,
We thank you for having taken the time to provide us with your comments. We are happy to read that you enjoyed the location of our hotel.
However, we are very disappointed with your comment about the breakfast. Rest assured that this has already been looked after by our Executive Chef and Food & Beverage Director.
We do hope to have the opportunity of welcoming you back soon to show you that this experience is certainly not the kind of service we are usually delivering.
In the meantime, please accept my best personal regards,
Hotel has lots of potential. Shower was not draining water and we had to end up wiping the "lots" of water twice. We did let the hotel know the first time but they did not fixed and next morning same thing happened. No discount nor any amenity was offered due to the inconvenient. Breakfast could be much better for $42 per person, very basic buffet.
Beautiful hotel in the city center, old-worldly stylish yet supermodern, great restaurant, excellent staff.
Michael
เข้าพัก 1 คืน, ธันวาคม 2021
การตอบกลับจาก Hélène Lang-Lauper General Manager วันที่ 26 ธ.ค. 2021
Dear Guest,
We thank you very much for your comment. We are so happy to read that you enjoyed the hotel, the location as well as the quality of our staff.
Rest assured that your positive comments have already been shared with our team.
We hope to see you soon in our hotel.
With my best regards,
10/10 ดีเลิศ
Isadora
10 พ.ย. 2021
Isadora
เข้าพัก 2 คืน, พฤศจิกายน 2021
การตอบกลับจาก Hélène Lang-Lauper / General Manager วันที่ 14 ธ.ค. 2021
Dear Guest,
We thank you very much for your kind review, it is always a pleasure to read that our guests had a great time during their stay.
We hope to have the chance of welcoming you back very soon.
In the meantime, please accept my best personal regards,
Dear Guest,
We would like to thank you for your feedback. We are glad to see that you have enjoyed your stay with us. We hope to see you again at the Hotel Metropole Geneva and remain at your disposal may you require any further information.
Best regards,
Cher Monsieur Bigard,
Toute l'équipe de l'Hôtel Métropole de Genève et moi-même tenons à vous remercier de nouveau très sincèrement pour tous vos retours positifs.
Nous avons eu beaucoup de plaisir à participer à la surprise que vous avez faite à Madame et également eu beaucoup de plaisir à rendre votre expérience genevoise inoubliable durant cette nuitée parmi nous.
Nous attendons votre retour dans votre maison genevoise avec impatience.
Avec nos sincères salutations,
Cédric Graugnard
Superviseur de la Réception
The hotel is ideally situated to explore the city. The staff were incredibly kind and helpful at a difficult time. Despite the ongoing crisis - the hotel was spotless and service was faultless
The overall experience was good - the staff were very good, helpful and knowledgeable.
The rooms are functional- I upgraded to a Junior Suite to get a bit more space otherwise I would have been disappointed!