Thank you for sharing your positive feedback! We are delighted to hear you had a wonderful stay.

Dear Colleen,Thank you for taking the time to share your experience with us. We are delighted to hear that our staff were able to accommodate your early arrival. Providing a seamless and comfortable experience for our guests, especially during sensitive times like attending a funeral, is incredibly important to us.It's fantastic to hear that you enjoyed your room, we strive to maintain high standards of cleanliness and comfort to ensure our guests have a pleasant stay. We are also pleased to learn that you enjoyed dining at our restaurant.Your positive feedback serves as great encouragement for our team, and we are truly grateful for your kind words. We hope to have the pleasure of welcoming you back in the future, under happier circumstances perhaps, and providing you with another memorable stay.Warm regards,AmyFront of House

Thank you for sharing your positive feedback about your recent stay with us!

Thank you for sharing your positive experience with us! We hope to welcome you back to Frensham Pond Hotel & Spa soon.

Thank you for sharing your feedback with us! We hope to welcome you back soon for another enjoyable stay.

Dear Shireen,Thank you for taking the time to share your experience with us! Providing our guests with a memorable and enjoyable stay is always our top priority.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,AmyFront of House

Dear Tianya,Thank you for your kind words and positive feedback about our location, staff, and comfortable rooms. We're thrilled to hear that you fully enjoyed your stay with us. We appreciate your comments on the food quality in our restaurant.We apologize for any inconvenience caused by the restaurant service and the 10% service charge. Your feedback is important, and we'll review this internally to make necessary improvements.We hope to welcome you back for another enjoyable stay in the future.Best regards,AmyFront of House

Dear Jenny,Thank you for choosing to stay with us! We're delighted to hear that you enjoyed our location, the welcoming staff and comfortable rooms. We appreciate your feedback regarding the room temperature and will certainly address this matter.It's great to know you enjoyed the bar meal, and we're glad we could accommodate your request for a later checkout.We apologize for any inconvenience regarding your phone charger. If you could provide us with your contact details, we will do our best to locate and forward your charger promptly.We hope to welcome you back for a fourth stay!Warm regards,AmyFront of House

Dear Nilesh,Thank you so much for your 10 out of 10 rating! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel. It's always our goal to provide the highest level of service and create memorable moments for our guests. We appreciate your kind words and hope to have the pleasure of welcoming you back in the near future.Warm regards,AmyFront of House

Dear Lee,Thank you so much for taking the time to share your fantastic 10/10 review! We're thrilled to learn that you had a stellar experience during your stay with us. Providing exceptional service and a memorable stay is our top priority, and we're delighted to have exceeded your expectations. Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful stay.Best regards,AmyFront of House

Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honesty and the valuable insights you've provided in your 6/10 review.We regret that your experience fell short of your expectations, and we apologize for any aspects of your stay that did not meet your satisfaction. Your comments are essential for our continuous improvement, and we will thoroughly review your feedback to identify areas where we can enhance our services.If there are specific details or issues you'd like to discuss further, please feel free to reach out. We are committed to addressing any concerns and making amends where possible.We hope to have the opportunity to welcome you back in the future for an improved and more enjoyable stay.Thank you for choosing our hotel and providing us with the opportunity to learn and grow.Best regards,Amy

Dear Guest,We are truly sorry to hear about your disappointing experience during your recent stay at our hotel. Your feedback is of great concern to us, and we apologize for any inconvenience caused by the behavior of our staff.Our team is committed to providing excellent service, and we are disheartened to learn that we fell short of your expectations. We will address this matter internally to ensure such incidents do not recur.We also apologize for any disappointment with our spa facilities and the associated fees.Your extensive travel experience and candid feedback are invaluable to us, and we regret that we did not meet your expectations. If you would be open to providing more details about your stay, we would appreciate the opportunity to investigate further and make amends.We understand that we have much to improve upon, and we sincerely hope you might reconsider staying with us in the future, allowing us the chance to provide the exceptional experience we aspire to offer.Thank you for bringing these matters to our attention.Best regards,Amy

Dear Dave,Thank you for sharing your recent experience at our hotel, and we're delighted to hear that you enjoyed the overall ambiance, rooms, and spa facilities during your first visit.However, we sincerely apologize for the inconvenience you experienced during dinner. It's disheartening to learn that the Christmas party affected the atmosphere of your dining area, and we regret any oversight in making your experience festive. We understand the importance of a pleasant dining environment, and we will address this concern to ensure it does not happen again in the future.We also apologize for any delay in service you encountered due to the large party. Your feedback is valuable, and we will use it to enhance our coordination during such events to ensure that every guest receives the attention they deserve.We appreciate your understanding and patience, and we are glad to know that, despite the dinner issue, you found our rooms and spa facilities to your liking. We look forward to the opportunity to welcome you back for a future stay, without the presence of a large party, and provide you with the outstanding experience you deserve.Thank you for choosing our hotel, and we hope to see you again soon.Best regards,Amy

Dear Jill,Thank you so much for your kind words! We're thrilled to hear that you loved everything during your stay with us. It's always rewarding to receive positive feedback, and we're delighted to know that you plan to return.We look forward to welcoming you back and providing you with another exceptional experience. If there's anything specific you enjoyed or if there are ways we can make your next stay even more memorable, please don't hesitate to let us know.Once again, thank you for choosing our hotel, and we can't wait to host you again in the future!Warm regards,Amy

Dear Karen,Thank you so much for your fantastic 10/10 review! We are thrilled to learn that you had such an outstanding experience during your stay with us. It's our goal to provide the highest level of service and hospitality, and we're delighted to know that we met your expectations.Your feedback means a lot to us, and we truly appreciate your positive comments. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We're always eager to enhance our guests' experiences even further.We look forward to the pleasure of hosting you again in the future. Thank you for choosing our hotel, and we're grateful for the opportunity to make your stay exceptional.Warm regards,Amy

Dear Mark,Thank you so much for your fantastic 10/10 review! We are thrilled to learn that you had such an outstanding experience during your stay with us. It's our goal to provide the highest level of service and hospitality, and we're delighted to know that we met your expectations.Your feedback means a lot to us, and we truly appreciate your positive comments. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know. We're always eager to enhance our guests' experiences even further.We look forward to the pleasure of hosting you again in the future. Thank you for choosing our hotel, and we're grateful for the opportunity to make your stay exceptional.Warm regards,Amy

Thank you for sharing your positive experience at the property! It sounds like you had a memorable anniversary stay. It's great to hear that the staff, particularly Joshna and Vishnu, contributed to making your time there enjoyable. The complimentary upgrade and the special treatment you received must have added to the overall positive impression.Your detailed feedback about the rooms, noise issue, and the excellent view is valuable for other potential guests. The fact that you're considering returning for your wife's birthday in May 2024 and that you rarely write reviews further emphasizes your satisfaction with the experience.I'm sure your feedback will be helpful for others looking for a place to stay, and it's always wonderful to hear about positive experiences.

Hi Nicola,Thank you for the kind words and the 5 Stars.Hope to welcome you back in future.

Thank you so much.

Thank you so much.

Dear Guest, Thank you for your lovely feedback. We are thrilled to know that you all enjoyed your stay and that you were content with your rooms and restaurant, Kindest regards, Hannah

It's wonderful to hear that you had such a positive experience at the Frensham Pond Hotel. We truly care about providing excellent service to our guests. The cleanliness of the hotel and grounds is also a testament to their commitment to providing a high-quality experience. I'm glad you enjoyed your stay!

Good Afternoon Fiona, We are glad to know you enjoyed the location and you were satisfied with our staff's services. We would be happy to accomodate you again soon. Kind regards, Hannah

Hi Andrew, Thank you for your 8 out of 10-star review! We truly appreciate it! Kind regards,Hannah

Dear Guest, Thank you for bringing this to our attention, and we apologize for any inconvenience you experienced during your stay. We appreciate your understanding and the opportunity to clarify the situation.Regarding the payment issue, it appears there was a miscommunication regarding the release of funds from Expedia. We strive to provide a smooth experience for our guests, and we understand the frustration this may have caused.We're glad to hear that you found the hotel clean and our restaurant staff friendly. However, we apologize for any oversight in not clearly communicating the 10% service charge. We have taken your feedback into account and will work to improve our communication in this regard.The billing error you experienced upon checking out is regrettable, and we apologize for any inconvenience this may have caused. Our reception team rectified the issue promptly, and we're thankful for your understanding.Kindest regards,Hannah

Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience you experienced with our dated rooms and the noise from the nearby road. We'll take your comments into consideration for future improvements.Best regards,Hannah

Dear Guest, Thank you for your kind words and valuable feedback. We're thrilled to hear you had a pleasant stay at Frensham Pond Country Hotel and appreciated our staff's kindness and helpfulness. Your suggestion about improving the explanation of spa costs will be considered. We truly appreciate your recommendation, and we look forward to welcoming you back in the future.Kind regards, Hannah

Dear Guest,We are delighted to hear that you enjoyed the property and found it well-maintained. However, I am deeply sorry to learn about the issues you encountered with some of our staff members.Your feedback is essential in helping us identify areas for improvement, and we take your comments seriously. We understand that the behavior and communication of our staff can greatly impact your overall experience, and we deeply regret any inconvenience caused by their actions.Please feel free to contact us in order for us to investigate further this matter.Thank you for choosing our hotel, and we hope to have the chance to welcome you back in the future and provide you with a much-improved experience.Kind regards,Hannah

Dear Guest, We would like to express our sincere apologies for the issues you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and I would like to assure you that we take your concerns seriously and will take immediate action to address them.We are pleased to hear that you found our garden room lovely and spacious, and you enjoyed the terrace overlooking the lawn. However, I deeply regret that the issues you faced with your stay and dining experience did not meet your expectations.Kind regards,Hannah

Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that overall, you had a great stay. However, we apologize for any inconvenience you experienced and the issues you encountered with room service. Your comments are valuable to us, and we will use them to improve our service and ensure a more seamless experience for all our guests. We look forward to welcoming you back in the future.Kindest regards,Hannah

Dear Guest, We're delighted to hear that you loved our location by Frensham Pond, the beautiful dining room view, and the cleanliness of our hotel. Thank you for your kind words about our staff. We're glad you had a very pleasurable stay, and we hope to welcome you back soon to enjoy the terrace as well.Kind regards,Hannah

Dear Guest, Thank you for your 8 out of 10 review ! Kind regards,Hannah

Dear Guest, We appreciate your 5 out of 5-star rating!Kind regards, Hannah

Dear Guest, Thank you for sharing your feedback, and we're truly sorry to hear about the issues you encountered during your stay. Your comments regarding the cleanliness of your room and the breakfast experience are concerning and not reflective of the level of service we aim to provide. We apologize for falling short of your expectations and will address these matters to ensure improvements are made. Your input is appreciated and will help us enhance our guest experience.Kind regards, Hannah

Dear Guest, Thank you for your 5 out of 5 stars review !Kind regards, Hannah

Dear Guest, Thank you for your feedback. We're pleased to hear that you enjoyed our excellent food and extensive menu. We apologize for the room issue but are glad you were upgraded. We look forward to welcoming you back in the future to try the garden room.Kind regards,Hannah

Thank you so much.

Thank you so much.We are looking forward to seeing you next time.

Thank you.

Thank you so much

Thank you so much.We are looking forward to seeing you next time.Kind regards,Ana-Maria

Thank you.

Thank you

Thank you so much, dear Alison.We were lucky to have you.We are looking forward to see you next.