My daughter and I tried using the pool area, it was full of unsupervised children. They filled the hot tub, that was not hot. They left for 5 minutes to eat came back and were flinging water at the heaters hanging from the ceiling. The hall carperts were dirty. It was noisy both late at night and before 6am the next morning. I will be staying somewhere else next time.
Once I checked in I was informed of a $50 incidentials pre-auth fee. If I was aware of it prior to, I would have booked at a different hotel.
Cheryl
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก Lisa M วันที่ 6 พ.ค. 2024
It is clearly noted on the Expedia website about the incidental fee which is a common practice in most hotels that I have ever worked for or stayed at. Expedia just has it towards the bottom of their website.
Windows need th o be cleaned. I could hardly see out...
Sharrie and Louie
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Lisa M วันที่ 28 เม.ย. 2024
I will get my maintenance person on that right away. Thank you for your feedback and we hope to see you again the next time that you are in the Ellensburg area.
การตอบกลับจาก Johanna Assistant General Manager วันที่ 24 เม.ย. 2024
Dear Marc, We are sorry that you were not happy with your stay here. We hope that if you are ever back this way you will give us another chance to show you our superior customer service.
The hotel was packed with noisy kids and when I went to check out early I got the boilerplate policy I’ll have to eat the second night. I couldn’t sleep the first night. The rooms were mediocre and the staff were unhelpful. I won’t be staying here again and will be recommending to others that they don’t stay here.
Michael
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Johanna Assistant General Manager วันที่ 22 เม.ย. 2024
I am sorry to hear that your experience was less than expected. This is the time of year that we have lots of groups in-house. We do our best to make sure every guest is comfortable while here. Some of our rooms do indeed have Laminate Vinal tile in them that lots of our guests prefer, I am sorry that you did not. The beds are in the process of being replaced, with over half of them already replaced and more on the way. As for the no refund, when you book through a third party site we have to abide by their rules. I do hope you will try us again, if not I hope you find a suitable place for your needs.
The property in its entirety had so much “air freshener” you could hardly breathe. The first room we were booked into smelled severely of cigarette smoke. We requested a room change and the second room was just pure air fresheners. If you have any sort of breathing conditions or allergies I would not recommend this hotel.
Stephanie
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Johanna Assistant General Manager วันที่ 18 เม.ย. 2024
Thank you for letting us know about your experience. I will check in with housekeeping to ensure they are all using the guidelines we have in place.
6/10 พอใช้
Jae
17 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Just average for the price.
Jae
เข้าพัก 1 คืน, เมษายน 2024
6/10 พอใช้
Donna
เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
16 เม.ย. 2024
ชื่นชอบ: ความสะอาด
Furniture in room and bed mattress and pillows need updated
Donna
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Johanna Assistant General Manager วันที่ 24 เม.ย. 2024
Thank you for taking the time to leave a review of your stay. New mattresses' are indeed on the way.
We have paid 4x the rate for a much less comfortable, less clean, stay. It's not the Ritz, but an older building close to the freeway and railroad tracks, and we couldn't have been more pleasantly surprised. It was clean and comfortable.
An excellent deal for a reasonable price. The SureStay is clean and quiet. And the biscuit and gravy breakfast is tasty.
Michael
เข้าพัก 1 คืน, เมษายน 2024
8/10 ดี
Alexandria
30 มี.ค. 2024
Alexandria
เข้าพัก 1 คืน, มีนาคม 2024
6/10 พอใช้
Deborah Insook, Vancouver
เดินทางกับครอบครัว
28 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
The fridge haven’t cleaned. There is an old ice coffee.
Staffs were kind and breakfast was good enough.
We just stayed one night for long drive and was just okay in general.
There are many of Tesla charging station and convenient store as well
การตอบกลับจาก Johanna Assistant General Manager วันที่ 18 มี.ค. 2024
I am sorry that you were not happy with the selection. We are a budget-friendly property and as that, we do not offer everything that a plus or premier property might.
Always a good spot to stay. Too bad the hot tub was not working.
Brad
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Johanna Assistant General Manager วันที่ 18 มี.ค. 2024
Thank you! We are doing our best to get the spa up and running, we want it up and working just as badly as our guests. Sadly, this is a process that is taking longer than anyone would like.
การตอบกลับจาก Johanna Assistant General Manager วันที่ 12 ก.พ. 2024
Dear Guest, I am sorry that you were not pleased with your stay here with us. I do not see anything being made aware to us during your stay, if you wish to share more about what happened while you where here, we would like to know.
The staff were excellent! The room was very clean!
The breakfast was okay. Would have been perfect if there were scrambled eggs.
I would rate the experience a 4.5 out of 5.