Dear melahat, I apologize that the servicing of your room was not satisfactory. I will be sure to discuss this review with our housekeeping staff to heighten our awareness of such issues. We value you as our Guest and appreciate you taking the time to write. Sincerely, Tim Ellis, GM

Dear Shahid Ali, Parking is valued at a premium, and fees are required to upkeep the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. Daily housekeeping is now available by request. Our guests can contact the front desk to request a room cleaning, trash pick-up, or just a few extra towels. I apologize that this was not communicated to you upon your arrival. We appreciate your feedback and hope to serve you better in the future. Sincerely, Tim Ellis, GM

Dear Betsy, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Tim Ellis, GM

Dear Megan,Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is reflections like yours which allow us to serve our guests better. We hope to host you again for your next visit to MSU.Best,Tim EllisGeneral Manager

Dear Natasha, Thank you so much for your review. I am thrilled to hear that you found our staff to be responsive and our amenities, especially the gym, comfortable. It was our pleasure to host you during your time in Lansing, and we hope you will always choose our hotel when you return to the area. Best, Tim Ellis, GM

Dear Rachel, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Tim Ellis, GM

Dear Katlynn, I am delighted to hear that your stay with us was a success and that we met your expectations. Thank you so much for choosing us as your accommodation provider. I would like to apologize sincerely for the inconvenience you faced with the parking. We are constantly working to improve our guests' experience, and your feedback is essential to us. Your compliments in your review are greatly appreciated, but the best compliment we could ever receive is having you stay with us again. We hope to have the pleasure of welcoming you back soon. Thank you once again for choosing our hotel, and we look forward to seeing you again! Best, Tim Ellis, GM

Dear Pamela, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the distance to parking. We value your business and hope to have the opportunity to host you again in the future. Best, Tim Ellis, GM

Dear Stephen, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Tim Ellis, GM

Dear ANNA MARIE, Thank you for your review and recommendation of our hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service met your expectations and made for a beautiful experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Tim Ellis, GM

Dear Paul, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again for a flawless experience next time. Best, Tim Ellis, GM

Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Tim Ellis, GM

Dear Ramona, We appreciate your kind words about your overall experience. Thank you for being our valued guest and sharing your heartwarming compliments regarding the level of service you received. It would be our pleasure to host you again if you return to the area. Best, Tim Ellis, GM

Dear Jared, We appreciate your attention to reviewing our hotel and hope to host you again. Sincerely, Tim Ellis, GM

Dear Jaunetta, While it was not perfect, I am happy to see that your stay was great overall. Thank you so much for your valuable feedback and for choosing our DoubleTree. We hope to welcome you back for a flawless experience in the future. Best, Tim Ellis, GM

Dear Brielle, Thank you for reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Tim Ellis, GM

Dear Krista, We take great pride in being your new favorite hotel in Michigan! Thank you so much for your patronage and your feedback. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best, Tim Ellis, GM

Dear Martha, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Tim Ellis, GM

Dear Bill, Thank you for allowing us the pleasure of hosting you! We appreciate your compliments and your five-star rating. We hope to see you back anytime you return to the area. Best, Tim Ellis, GM

Dear Jakub, We just wanted to take a moment to say thank you for choosing to stay with us and for sharing your experience. We are thrilled to hear that you enjoyed your time here and that we were able to provide you with a satisfying stay. Your support means the world to us and we appreciate you taking the time to champion our hotel. Best, Tim Ellis, GM

Dear Heather, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Tim Ellis, GM

Dear Tammy, We appreciate all the compliments but are delighted to hear you praise our staff. They embody the essence of hospitality in every aspect of our hotel, making it a wonderful place to stay. Thank you for leaving us a review, and we hope to have the pleasure of welcoming you back soon. Best, Tim Ellis, GM

Dear Courtney, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Best, John Bryan GM

Dear Michael, Thank you for your kind review and recommendation! I'm thrilled to know your stay was pleasant, and we appreciate you choosing us. I will share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Tim Ellis, GM

Dear ereney, Our staff really is filled with kind, friendly people. Thank you for taking a moment to share this uplifting review and recognize our excellent team. We hope to welcome you back soon. Best, Tim Ellis, GM

Dear Jacques, Thank you for being our guest and for complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Tim Ellis, GM

Dear Bridget, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Lansing at our Hyatt House. Please know that we are ready and waiting to welcome you back anytime you return to the campus area. Best, Tim Ellis, GM

Dear Anthony,Thank you so much for choosing our Hyatt House. It is lovely to hear that you had a great stay and found our hotel to be a five-star option for your travels. We appreciate your business and hope you find a reason to visit us again soon. Best, Tim Ellis, GM

Dear Sherry, Thank you for this great review and recommendation of our hotel and phenomenal staff. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Tim Ellis, GM

Dear Jennifer, Providing you with exceptional accommodations was our pleasure! Thank you for choosing our Hyatt House and taking the time to share this excellent review. We hope to see you back soon. Best, Tim Ellis, GM

Dear E., We can't thank you enough for your patronage and for sharing this excellent review. Hosting you was our pleasure, and I am so glad to hear your stay was great. We look forward to seeing you again anytime you need an overnight stay in Lansing. Best, Tim Ellis, GM

Dear Caroline, We are delighted to hear that our guests plan to return to our hotel. It is our favorite compliment! I am thrilled that you enjoyed your stay enough to leave such a fantastic review. On behalf of the entire staff, I would like to thank you for choosing our hotel and for your business. Please come back soon! Best, Tim Ellis GM

Dear Trinity, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure but it can take as many as ten business days to return to your debit card. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Tim Ellis, GM

Dear Mario, Your comfort is our top priority, so it's lovely to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Tim Ellis, GM

Dear James, I'm sorry that we disappointed you with the closing of our pool for unforeseen maintenance. I can understand your frustration. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Thank you for taking the time to share your review with us. Sincerely, Tim Ellis, GM

Dear michelle, I believe that our staff's dedication and hard work makes our Hyatt House deserving of such kind words. Thank you for choosing to stay with us and for taking the time to share your superb experience. Please come see us again soon. Best, Tim Ellis, GM

Dear Jonathan, I believe that our staff's dedication and hard work makes our Hyatt House deserving of such kind words. Thank you for choosing to stay with us and for taking the time to share your superb experience. Please come see us again soon. Best, Tim Ellis, GM