Location is great and convenient to get to other hotels such as Parisian, Venetian, Galaxy, etc. Walking distance to Rua Do Cunha to visit different cafe and snacks. Hotel lobby is very nice. Staffs are polite. The free shuttle bus at HZMB is also convenient. The room is spacious. Good value for money.
The checking in process took so long because the hotel is very crowed and not a lot of staffs working at the check in counter. It took almost an hour for us to check in. Our room power was out on the second day. When I try to check out early the next day, I was waiting in line, and some one walk right up and cut in front of me. The front desk person saw it but still service that person, even after I complain I was inline. It was so frustrating. The staff did not care. I will never book this hotel again.
Check in process need to be better, 9pm and still a queue for check in and took about 20-25min before gotten room key. Room size is consider big and beds are comfy. Connected to Venetian via a covered bridge and behind of hotel is the MGM cotai.
Like all Macao casino hotels the complexes are amazing and completely over the top, but cool all the same.
The sheraton hotel itself I felt was a bit run down for it's age, tiles were cracked, mouldy showers, damaged cabinetary.
The Londoner complex it self is fantastic although it's difficult to find any reasonably priced food
James
เข้าพัก 4 คืน, เมษายน 2024
2/10 แย่มาก
Pui Man
5 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
They gave me only one room when I check in and gave me the other room at night.