Dear William, We appreciate your recent review of our hotel and are pleased that you were satisfied with the service provided by our team. Nevertheless, we acknowledge that there were areas in which we did not meet your expectations. Your feedback is invaluable, and we will ensure that it is shared with the relevant personnel to facilitate improvements. We hope that you will consider revisiting us, affording us the opportunity to demonstrate our unwavering commitment to delivering an outstanding experience for every guest.Sincerely,Hotel Management

Dear Jun, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management

Dear John, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Alphia, Thank you for your feedback. We're glad to hear that you found our accommodations clean and comfortable. However, we apologize for any inconvenience caused by noise disturbances during your stay. While we strive to provide a peaceful environment, we understand that external factors can impact our guests' experience. Your comfort is important to us, and we appreciate your understanding. Should your travels bring you back to the area, we hope to provide you with a more restful stay.Sincerely,Hotel Management

Dear Lisa, We express our gratitude for taking the time to provide us with your valuable feedback regarding your recent stay. We sincerely apologize for any inconvenience you may have encountered during the slower check-in process. Also, we are disheartened to learn about the issues you experienced with your room and the room key. Rest assured, we take this matter seriously and will look into this further to prevent similar situations. Our primary objective is to ensure your comfort, and we appreciate your patience and understanding. We look forward to providing you a more seamless stay during your next visit.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us some time to follow up with the team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Vinod, Thank you for choosing our hotel during your recent visit to Cincinnati. It is disheartening to read that your disappointment outweighs your satisfaction while staying with us. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

We are very sorry that we did not meet your standards. However, we do have dishes available upon request and we would have been happy to bring a dish set to your room so that you would not have had to carry them up the stairs. Coffee pots and coffee are also available upon request. Unfortunately, since we do have kitchens, we do not have ice machines and do provide ice trays for your room. I do hope you give us another to accommodate you. If you do decide to visit again please contact the hotel manager and I will see to it that everything is already set up perfectly prior to check in. Thank you!

Dear Douglas, Thank you for taking the time to review our hotel. Our team follows the most rigorous industry standards and makes every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We are reviewing your comments to see what went wrong, and we assure you we will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate you informing us as we continually strive to improve our services. We hope you will consider revisiting us so we can make it up to you and regain your trust in our hotel.Sincerely, Hotel Management

Dear Karen, We appreciate you taking the time to write a review about your stay with us. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Kristina, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear UDAY, Thank you for your feedback, although there may have been some confusion. We apologize if there was any inconvenience regarding your reservation. If you have any specific concerns or issues you would like us to address, please provide more details. We value your feedback and want to ensure the best possible experience for our guests.Sincerely,Hotel Management

Dear Guest, We are deeply sorry to hear about your extremely disappointing experience during your stay at our hotel. We apologize for the unpleasant odor on the first floor and any inconvenience it caused. We understand the importance of a clean and comfortable environment for our guests, and we regret that we did not meet your expectations. We appreciate your feedback regarding the carpet and have shared your concerns with our management team. We are continuously working to address and improve any areas that require attention, including the cleanliness and maintenance of our rooms. Please be assured that we take your comments seriously and will investigate the issues you raised to ensure they are promptly addressed. Our goal is to provide our guests with a pleasant stay, and we are sorry that we fell short of that during your visit. We appreciate you bringing this matter to our attention, as it helps us identify areas for improvement. We hope you will give us another chance to provide you with the experience you deserve.Sincerely,Hotel Management

Dear Joseph, Thank you for choosing us. We apologize if our housekeeping team overlooked a few areas in your room preparations. We will pass on your valuable remarks to the team for improvement. Our front desk team is always ready to help and improve the stay; we will address your complaint immediately; we regret being late. Please allow us a second chance to provide you with the best hospitality we missed on this visit. Sincerely,Hotel Management

Dear Tara, Thank you for your feedback on your recent stay. We apologize for any inconvenience caused by the lack of trash bags, muffins, and hand soap. We appreciate your input on the bed comfort and will share your comments with our team. We value your feedback and hope to welcome you back for a better experience.Sincerely,Hotel Management

Dear Jeff, Thank you for staying with us and sharing your feedback. We are sorry that your stay did not meet all your expectations. As we follow the most rigorous industry standards regarding the cleanliness of our property, we regret our housekeeping team could not catch the areas mentioned. Therefore, we appreciate you bringing your observations to our attention so we can address them adequately. We hope you consider this an isolated instance and revisit us for a much-improved accommodation. Sincerely, Hotel Management

Dear Guest, Thank you for taking the time to post your review. We apologize for what occurred when you arrived for check-in. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to our guests. Thank you again. We hope to make your next stay a complete success.Sincerely,Hotel Management

Dear FLEET, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Janet, Thank you for the review. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. To ensure the cleanliness of kitchenware, our brand standards require us to make these items available at the front desk. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again!Sincerely,Hotel Management

Dear David, We are sorry to hear about the condition of your room during your stay. This is different from the level of quality we strive for at our hotel. We take all feedback seriously and have addressed these issues with our maintenance team to ensure our rooms are up to the highest standards for our guests. We hope to welcome you back and provide a much better experience.Sincerely,Hotel Management

Dear Liz, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of our top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope you will allow us the chance to make it up to you on a future visit.Sincerely,Hotel Management

Dear Gregory, Thank you for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. It is disappointing that we could not provide you a more pleasant stay. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Although our housekeeping team was unavailable during such a difficult situation, we are glad our front desk team did their best to accommodate you. Thank you for recognizing their efforts, and we will share your feedback with them. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Maguette, Thank you for evaluating your visit to our hotel. Please know that we abide by our strict industry standards regarding the cleanliness of our hotel. Therefore, we sincerely apologize for the concerns you encountered while you were with us. When we receive feedback like this, it is always addressed with our housekeeping team to ensure our suites are always clean and fresh smelling at all times. We hope you consider revisiting us as we are confident to leave you with a much better impression.Sincerely,Hotel Management

Dear Brendan, thank you for choosing us and sharing your feedback. Please accept our apologies that our housekeeping staff overlooked some areas in your room preparation that do not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Nick, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions will speak louder than words. We welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management

Dear Takeki, please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our Housekeeping team so these issues do not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Steven, thank you for choosing us. We are very sorry for the issues you encountered while with us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping team to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Also, your feedback on the need to update is being shared with the concerned individuals. Please give us another chance to provide you with the better stay you expect and deserve. SincerelyHotel Management

Dear Scott, thank you for choosing us. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your comments have been shared with our concerned team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Guest, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please don't hesitate to reach out to us at the hotel for any further queries. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Ankita, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management

Dear David, we are sorry that you could not stay with us this time. A room is reserved only after the payment confirmation, which was not made in your case. When you arrived, the hotel was booked to capacity, so you could not be accommodated. Please consider a return visit so we can provide you with the hospitality you deserve.Sincerely,Hotel Management