I make (2) Booking with Expedia.com, to stay at Lotus Pang Suan Kaew Hotel.
1) I am NOT HAPPY with the EXPEDIA.co.th and their reservation systems. For one booking we had room reservation, with two Breakfast included. But another booking that we made, the Expedia and the agency did NOT give us Breakfast that should be included with hotel room.
2) We had to argue with hotel staff that we were entitled to BREAKFAST, but they said that the agency only sent them for one room with breakfast.
3) We were requesting room with DOI SUTHEP WING, but we got the room without the view.
At the end of the day, we are NOT HAPPY with the Expedia. And will NOT recommend to people and friends to use their services.
Don
เข้าพัก 2 คืน, กรกฎาคม 2018
การตอบกลับจาก PSK Team วันที่ 3 ส.ค. 2018
Thank you for your review. We will take your feedback to improve our service and sincerely hope we will have chance to serve you when you come to Chiang Mai again.
The hotel is very old and hard to walk between different wing room.
Not recommended to use this hotel, their staff said it's only two stars but I think, it's zero star.
Extremely old and worn, once so proud 4-star hotel next to a, now closed and condemned, shopping center.
Bad cleaning, noisy rooms, mosquitoes, cockroaches and a simpel breakfast with the bare necessities.
Best if you have own transport as the hotel is located a bit behind Huey Kaew Road.
Staff is friendly. Price is cheap, hence I review it as acceptable. You get what you pay for.
I have stayed at this hotel on multiple occasions. Over the years, the condition of the hotel has continued to deteriorate. Although the staff are cordial and they now have cable TV, this does not justify the cost. There are always tiny insects swarming over the bathroom sink surfaces. The carpets are so old that they cannot be properly cleaned. These should all be ripped out and new flooring installed. Now that the adjacent mall has been closed for several years, the only thing the hotel has going for it location-wise is its proximity to the Ram Hospital.
This is an old hotel, I was rated three star plus not really a five-star, they wouldn't give me coffee or tea bags in the room, there was no outlet to connect the tablet and cell phone I had to go downstairs I had to pay hundred baht to get an extension, one of the elevators were broken and this is a giant hotel we have to wait in line for a long time to be able to get to our rooms, I was there for 5 days and they had not fixed the elevator yet.