尊敬的Expedia宾客，我们倍感荣幸看到您满意在成都华尔道夫酒店的入住！酒店以城市天际线绝美景色为幕墙的5间风格各异的餐厅及酒吧，或曼妙闲适、或经典优雅；或是现代摩登与传统风味的完美碰撞、或是国际设计大师的精心缔造。华尔道夫餐饮团队全身心致力于为宾客提供高端美食与极致美景交融的双重感官体验。期待您再次前来体验，祝您生活愉快！

尊敬的Expedia宾客您好，非常荣幸看到您满意在成都华尔道夫酒店的入住，酒店地处成都经济引擎腹地高新区金融城“百里城市中轴线”上的核心地带，伫立天府城南，将现代时尚和经典优雅自然融合，如一颗明珠镶嵌于这座中国新兴城市的皇冠之端，演绎着这座城市新的封面地标故事。包括31间套房在内的289间豪华客房、以城市天际线绝美景色为幕墙的5间风格各异的餐厅及酒吧、华尔道夫水疗、健身中心及高空恒温室内泳池，均意在为宾客提供难以忘怀的至真华尔道夫入住体验！期待您再次的莅临，祝您生活愉快！

尊敬的Expedia宾客，感谢您选择入住成都华尔道夫酒店并留下您诚恳的建议，这对我们非常重要。我们已将此反馈给相关部门，请相信我们会越来越好！希望今后您能继续选择入住我们酒店，让我们有机会为您提供更好的、无与伦比的服务！成都华尔道夫酒店坐落于成都经济引擎腹地--高新区核心地段，如一颗明珠镶嵌于这座中国新兴城市的皇冠之端。酒店是由高耸入云的52层建筑构造而出，是一方经典优雅与现代奢华完美融合的华尔道夫灵感空间。宾客在此品味珍馐佳肴，体验完美会议设施，亦或流连于豪华客房内的美妙景色。我们致力于传承一脉相承的华尔道夫服务理念，使宾客的每一次入住成为令人难忘的美好回忆！

尊敬的Expedia宾客，您好！非常感谢您下榻成都华尔道夫酒店，看到您的满意我们备感荣幸。酒店是由高耸入云的52层建筑构造而成，经纽约华尔道夫酒店翻新设计师Jon Kastl设计，如同从纽约到成都一场飘洋过海的奢华美学献礼。它是将经典Art Deco风格、大量名贵石材、美丽金属以及浮雕等设计元素恰如其分地融合，体现了城乡一方经典优雅与现代奢华完美结合的灵感空间。华尔道夫钟作为华尔道夫品牌的经典呈现，高约8米的大型吊钟跨越酒店49楼至50楼，由黄铜、大理石材、几何图形等经典元素默契组合而成。钟声敲响时光变慢，人们络绎不绝地相约钟下，只愿在此感受黄金年代的不朽年华。期待您再次的光临，祝您生活愉快！

Dear Guest, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. I will be sharing your positive review with my team, which will definitely motivate them to continue striving for excellence. We very much look forward to welcoming you back. With Kind regards,

Dear Guest, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. I will be sharing your positive review with my team, which will definitely motivate them to continue striving for excellence. We very much look forward to welcoming you back. With Kind regards, Cary Z- PR Executive

尊敬的宾客， 您好！ 非常感谢您近期选择下榻成都华尔道夫酒店，并利用的您的宝贵时间分享您对酒店的由衷喜爱和赞赏。我们秉承为每一位贵宾提供至真华尔道夫服务和打造独特难忘的入住体验，非常高兴看到您此次入住的总体体验比较满意。您的反馈对于我们服务品质的保持与提升非常重要。 诚挚期待着很快能在成都与您再次相遇！ 顺颂商祺 成都华尔道夫酒店公关主任 Cary Z Dear Guest, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. I will be sharing your positive review with my team, which will definitely motivate them to continue striving for excellence. We very much look forward to welcoming you back again. With Kind regards, Cary Z- PR Executive

尊敬的宾客： 感谢您对近期在我们餐厅的体验发表评论，我们很遗憾得知您对此次的用餐体验并未完全达到预期。我们明白餐饮卫生的重要性，并且我们也一直努力在这一方面保持高度警惕，以便为我们的客人带去安心而满意的体验。 根据您的反馈，我们正积极同我们的餐饮部门进行细致的检查，为宾客带来优质愉悦的用餐体验。 再次感谢您的时间,我们也会将您的反馈分享给我们的团队成员。此外，如果您在店期间对住宿及服务有任何不满意，请您告知我们的团队成员，让我们及时为您跟进弥补。 我们希望您能考虑下次再来我们酒店用餐，让我们有机会改变您的观点。 Dear Guest, I truly appreciate your time to write this review of our hotel. Thank you for your feedback. We regret we were not able to provide you with the dining experience you expected. We understand the importance of food and beverage hygiene, and we always strive we deliver the trust and satisfacted experiences our guests expect from us. I have since followed up with our Food and Beverage department to have a careful examination. Again, thanks for your time. We will also share your feedback with our team members. In addition, if you are not satisfied with the accommodation and other aspects during your stay, please inform our team members and let us make up for it in time. We hope you will consider staying with us the next time in the near future, and we will work to ensure an unparalleled experience for you. Kindest Regards, Cary Z - Public Relations Executive

尊敬的宾客， 您好！ 非常感谢您近期选择下榻成都华尔道夫酒店，并利用的您的宝贵时间分享您对酒店的由衷喜爱和赞赏。我们秉承为每一位贵宾提供至真华尔道夫服务和打造独特难忘的入住体验，非常高兴看到您此次入住的总体体验比较满意。您的反馈对于我们服务品质的保持与提升非常重要。 诚挚期待着很快能在成都与您再次相遇！ 顺颂商祺 成都华尔道夫酒店公关主任 Cary Z Dear Guest, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. I will be sharing your positive review with my team, which will definitely motivate them to continue striving for excellence. We very much look forward to welcoming you back again. With Kind regards, Cary Z- PR Executive

Dear Guest， Thank you for your recent stay at Waldorf Astoria Chengdu. I hope that our inspirational modern environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your time and highly recommended and we hope to see you again soon. With Kind regards, Cary Z - PR Executive

Dear Guest, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. As you are also our Hilton Honors Diamond member, I would like to express my gratitude for your continuing loyalty to our Hilton Hotels worldwide. I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence. Again, thank you very much for choosing Waldorf Astoria Chengdu and I very much look forward to welcoming you back to enjoy our “True Waldorf Service”. With Kind regards,

尊敬的客人， 非常感谢您下榻成都华尔道夫酒店，并利用的您的宝贵时间完成在线满意度问卷。 我们很遗憾得知您此次在酒店的入住体验并未完全达到预期，再次感谢您的时间,我们也会将您的反馈分享给我们的团队成员。您的反馈对于我们服务品质的保持与提升非常重要。 如果您在店期间对住宿及服务有任何不满意，请您告知我们的团队成员，让我们及时为您跟进弥补。 期待您下次再次光临成都华尔道夫。 顺颂商祺 公关主任

Dear Mr. Michel, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. As you are also our Hilton Honors Diamond member, I would like to express my gratitude for your continuing loyalty to our Hilton Hotels worldwide. I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence. Again, thank you very much for choosing Waldorf Astoria Chengdu and I very much look forward to welcoming you back to enjoy our “True Waldorf Service”. With Kind regards,

尊敬的客人， 非常感谢您下榻成都华尔道夫酒店，并利用的您的宝贵时间完成在线满意度问卷。 我们秉承为每一位贵宾提供一脉相承的华尔道夫服务和打造独特难忘的入住体验，非常高兴看到您此次在酒店享受到满意的入住体验，并给予酒店早餐、硬件等方面肯定与好评。我们会将您的反馈分享给我们的团队成员，并一如既往为宾客打造至臻难忘的入住体验。再次感谢您的时间与反馈,诚挚期待您再次光临成都华尔道夫，我们将确保为您提供更加奢华难忘的华尔道夫服务。 顺颂商祺 成都华尔道夫酒店公关主任 Cary Z

Dear Guest, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. We would like to express my gratitude for your continuing loyalty to our Hilton Hotels worldwide. I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence. Again, thank you very much for choosing Waldorf Astoria Chengdu and I very much look forward to welcoming you back to enjoy our “True Waldorf Service”. With Kind regards, Cary Z

Dear Guest, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. As you are also our Hilton Honors Diamond member, I would like to express my gratitude for your continuing loyalty to our Hilton Hotels worldwide. I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence. Again, thank you very much for choosing Waldorf Astoria Chengdu and I very much look forward to welcoming you back to enjoy our “True Waldorf Service”. With Kind regards,

Dear Guest, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. As you are also our Hilton Honors Diamond member, I would like to express my gratitude for your continuing loyalty to our Hilton Hotels worldwide. I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence. Again, thank you very much for choosing Waldorf Astoria Chengdu and I very much look forward to welcoming you back to enjoy our “True Waldorf Service”. With Kind regards,

Dear Guest, Thank you for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. As you are also our Hilton Honors Diamond member, I would like to express my gratitude for your continuing loyalty to our Hilton Hotels worldwide. I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence. Again, thank you very much for choosing Waldorf Astoria Chengdu and I very much look forward to welcoming you back to enjoy our “True Waldorf Service”. With Kind regards,

尊敬的客人：非常感谢您下榻成都华尔道夫酒店，并利用的您的宝贵时间完成在线满意度问卷。感谢你对希尔顿酒店集团一贯的支持与信任。我们秉承为每一位贵宾提供一脉相承的华尔道夫服务和打造独特难忘的入住体验，非常遗憾此次入住未能让您满意，再次向您在店期间接受办理入住时间过长的不悦体验致以诚挚的歉意。对于您的建议我们非常重视并会立即跟进和不断改善，并加强对运营部门工作效率的提升培训，以确保您及所有的贵宾在今后的入住体验会更加舒适和愉悦。再次感谢您的时间及反馈。您的反馈对于我们服务品质的提升非常重要。诚挚期待您下次再次光临成都华尔道夫，我们将确保为您提供更加奢华难忘的华尔道夫服务。 顺颂商祺 成都华尔道夫酒店公关经理

尊敬的客人， 非常感谢您下榻成都华尔道夫酒店，并利用的您的宝贵时间完成在线满意度问卷。坐落于成都经济引擎腹地－－高新区核心地段的成都华尔道夫酒店，交通便利，比邻写字楼、商场和生活娱乐社区，距离地铁站仅有十分钟的步行距离，能直接连通到市中心、新世纪环球中新等。高耸入云的52层建筑构造出的，是一方经典优雅与现代奢华完美融合的华尔道夫灵感空间。再次感谢您的时间,我们也会将您的反馈分享给我们的团队成员。您的反馈对于我们服务品质的保持与提升非常重要。 诚挚期待着您再次光临成都华尔道夫，我们将确保为您提供更加奢华难忘的华尔道夫服务。 顺颂商祺 成都华尔道夫酒店公关经理 Ailin L

尊敬的客人， 非常感谢您下榻成都华尔道夫酒店，并利用的您的宝贵时间完成在线满意度问卷。 我们秉承为每一位贵宾提供一脉相承的华尔道夫服务和打造独特难忘的入住体验，非常高兴看到您此次入住的总体体验比较满意,并给予酒店位置、视野以及服务方面的表扬与好评。我们尊重且重视每一位宾客的意见反馈，会及时将您提及的早餐一般的情况分享至餐饮团队，以便作出适当的调整与改进。再次感谢您的时间与宝贵的意见，您的反馈对于我们服务品质的保持与提升非常重要。 诚挚期待您再次光临成都华尔道夫，我们将确保为您提供更加奢华难忘的华尔道夫服务。 顺颂商祺 成都华尔道夫酒店公关经理

Dear guest, Thank you for choosing Waldorf Astoria Chengdu and taking your valuable time to write this nice review of us. I am very proud to learn that you enjoyed your stay with us. I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence. Thank you again and I look forward to welcoming you back to enjoy our "True Waldorf Service". Best regards,

Dear guest, Thanks for taking your valuable time to write such a nice review of Waldorf Astoria Chengdu. I am very proud to learn that you enjoyed your stay with us and we were able to exceed your expectations. I will be sharing your positive review with my team which will definitely motivate them to continue striving for excellence. Again, thank you very much for choosing Waldorf Astoria Chengdu and I very much look forward to welcoming you back to enjoy our "True Waldorf Service". With kind regards

Thank you for your living.