The hotel was in a great spot for the 1940’s weekend. They were understaffed at breakfast and the food wasn’t nice For the price you have to pay. The room was fine but we were charged for an early check in and the room wasn’t ready. Luckily they refunded this cost but the communication seemed a bit slack.
Requested carparking & given wrong information about this on our arrival
After one night of our stay, was telephoned by reception staff to Tell me I was checking out !
The person repeated 3 times this. Eventually listened to me telling him that I had booked & paid for 3 nights & intended to stay for 3. When I booked I requested room with full size bath. On arriving at the hotel I found our room had ensuite wet room. I immediately went to the reception & said we have no bathroom. The male receptionist Sarcastically said all of our rooms are ensuite bathrooms. l mentioned to him our room had no bath. He eventually said no rooms had baths !.
3 or 4 times the Key Card had to be changed as they would not give us access to the room.
Friends who pre booked &paid, were told on arrival that they had not paid.& had to pay again.
They returned to reception later with the confirmation that they Had paid & were told they could only get a refund of the additional payment as they were leaving !
Is this hotel staffed with untrained personnel ???
Good room with very comfortable bed and a quiet night.
Had breakfast, at a slightly over-priced £ 9.99
Staff were extremely helpful throughout.They pointed the way to good quality restaurants in walking distance. Good info on getting free wi-fi when I phoned reception.
Parking was a bit limited (and not helped by some lousy parking by other visitors)but we were lucky in spotting someone else leave as we arrived.
The tv channels had been de-tuned and not many restored so we couldn't get the BBC4 programme we'd planned to watch.
Room was a bit hot and air conditioning system was either malfunctioning or too complex for us to change settings effectively.
Given what we paid, we were generally satisfied.
We stayed for 2 nights everything was very good it was the 4th time we have been to this hotel and have already booked for Novermber.
The only downside to the hotel is not many parking spaces other than that 10 out of 10
This is one of the cleanest hotels we have stayed at,staff so friendly and helpful it made it feel more like a family
run hotel than a chain,two small gripes cant turn heating down and spare pillows past the usable life,own fault
didn't complain but only a two night stay so not a problem