Friendly staff. Quiet and clean property that is close to all the amenities.
Julie
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก The Hotel on Pownal Team วันที่ 20 พ.ค. 2024
Thank you so much for your feedback! We take great pride in our team, and are always happy to hear that they made a guest's stay enjoyable. We hope you will visit us again the next time you are in P.E.I.
การตอบกลับจาก The Hotel on Pownal Team วันที่ 13 พ.ค. 2024
Good morning.Thank you so much for your review! We are so happy to hear that you enjoyed the breakfast during your recent stay with us. We hope that you will have a chance to visit with us again!
The hotel is updated and looks great!! The breakfast was awesome with even gluten free options. Would stay again.
Tracy
เข้าพัก 1 คืน, พฤษภาคม 2024
การตอบกลับจาก The Hotel on Pownal Team วันที่ 7 พ.ค. 2024
Good afternoon, Tracy. We are so happy to hear that you enjoyed your stay with us, and truly appreciate your feedback! The gluten free options are something that we added to our breakfast line-up quite recently, and we are always glad to see positive reactions to this update. We hope that you will have the opportunity to visit with us again.
Reception desk had staff that were not helpful or well trained.
Davina
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก The Hotel on Pownal Team วันที่ 7 พ.ค. 2024
Good afternoon, Davina.During this time of year we usually have new team members that are in training, in preparation for the upcoming tourist season. We are very sorry to hear that the service you received was not up to our usual standard, but we truly appreciate your honest feedback. We hope you will allow us the opportunity to make up for it on a future visit.
Great place to stay; not too expensive. Breakfast included. Easy to walk to many sites in downtown Charlottetown. The staff are very friendly too!
Andrew
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก The Hotel on Pownal Team วันที่ 2 พ.ค. 2024
Good afternoon, Andrew.Thank you so much for your kind words! We are very glad that you enjoyed your stay with us. We hope that you will get the chance to visit us again.
It's a cute little hotel, rooms are comfortable and quiet, lots of hot water for showers and the gym was pretty well stocked. I really don't have anything bad to report. My second stay at this hotel, and I'll be back again.
Amy
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก The Hotel on Pownal Team วันที่ 1 พ.ค. 2024
Good afternoon, Amy.We are so glad to hear that you enjoyed your stay with us! Thank you so much for your feedback. We hope to see you again soon!
การตอบกลับจาก The Hotel on Pownal Team วันที่ 3 พ.ค. 2024
Dear Mary Lou,We are so sorry to hear that you had a less than enjoyable stay with us. We strive to ensure that all of our guests needs are met and create memorable experiences. We hope that you will allow us the chance to exceed your expectations in the future.
I appreciated their unique "dietary restrictions table" for the breakfast that had a selection of gluten free options and lactose free milk.
Kathy
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก The Hotel on Pownal Team วันที่ 29 เม.ย. 2024
Thank you for taking the time to share your feedback with us. It is greatly appreciated! We have been striving to improve our breakfast offerings over the past few months, and are very happy to see that our guests are enjoying the changes. We hope that you will have the opportunity to visit with us again.
การตอบกลับจาก The Hotel on Pownal Team วันที่ 29 เม.ย. 2024
Thank you for taking the time to share your feedback with us. It is greatly appreciated! We hope that you will have the opportunity to visit with us again.
10/10 ดีเลิศ
AHSAN
26 เม.ย. 2024
AHSAN
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก The Hotel on Pownal Team วันที่ 17 พ.ค. 2024
We are so happy to hear that you enjoyed your stay with us, and thank you for your feedback!
We did like the property, it was so close to walk to downtown Charlottetown.
Staff were wonderful, helpful, polite, courteous about all our concerns.
would stay here again.
Mike
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก The Hotel on Pownal Team วันที่ 26 เม.ย. 2024
Good morning, Mike. Thank you so much for taking the time to provide us with your feedback. We are so happy that you enjoyed your stay with us, and hope to see you again!
การตอบกลับจาก The Hotel on Pownal Team วันที่ 29 เม.ย. 2024
Thank you for taking the time to share your feedback with us. It is greatly appreciated! We hope that you will have the opportunity to visit with us again.
My only complaint would be is that I was staying on top floor of main building and could smell the kitchen odour in my room in the early morning.
Michael
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Megan B. วันที่ 22 เม.ย. 2024
Hi Michael, Thank you for your review which we appreciate your feedback. We are sorry to hear you could smell then kitchen which would have been breakfast being prepared, hopefully it smelled good! :). We thank you again for taking the time to review us. Megan
Very nice pleasant staff, only thing we found a chapstick under bed side table ta l
Michele
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Cassie McPhee วันที่ 18 เม.ย. 2024
Good Morning Michele,Thank you so much for taking the time to provide us with feedback regarding your recent experience.We have taken note of the incident and have passed it along to our Housekeeping Department for follow up.We are pleased to hear that you enjoyed your stay and hope to welcome you back soon!
Good Morning William,Thank you so much for taking the time to provide us with feedback regarding your recent experience.We are pleased to hear that you enjoyed your stay and hope to welcome you back soon!
The breakfast was really great with lots of options and the gluten free section was so nice to have. The beds were comfortable. We could hear the tv is the adjacent room but otherwise not too bad for sound.
Jeana
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Cassie McPhee วันที่ 18 เม.ย. 2024
Good Morning Jeana,Thank you so much for taking the time to provide us with feedback regarding your recent experience.We are pleased to hear that you enjoyed your stay and hope to welcome you back soon!
Great staff and a nice suite with decent amenities and a great mattress. Place was a tad noisy with the upstairs neighbours pounding their feet but overall very happy. I'll stay again!
Kris
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Cassie McPhee วันที่ 10 เม.ย. 2024
Good Morning Kris,Thank you so much for taking the time to provide us with feedback regarding your recent stay.We are excited to welcome you back in the future!
Very nice boutique hotel. Located perfectly downtown within walking distance to everything. Little personal touches like the afternoon warm chocolate chips cookies to the happy hour free drink with a great breakfast. We will def stay again
julie
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Cassie McPhee วันที่ 9 เม.ย. 2024
Good Morning Julie,Thank you so much for taking the time to provide us with feedback regarding your recent experience.We hope to welcome you back soon!
Eadverything fine except room temperature control. We couldn't turn off the baseboard electric heaters so the room was very hot and very dry. We had to run the heat pump on 'AC' to bring the temperature down.
David
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Cassie McPhee วันที่ 9 เม.ย. 2024
Good Morning David,Thank you so much for taking the time to provide us with feedback regarding your recent experience.We are addressing your concerns with our heating/cooling contractors. We hope to welcome you back soon!
the location is very good, many shops and restaurants around nearby.
man
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Cassie McPhee วันที่ 9 เม.ย. 2024
Good Morning Man,Thank you so much for taking the time to provide us with feedback regarding your recent experience.We hope to welcome you back soon!
8/10 ดี
Catherine
เดินทางเป็นกลุ่ม
28 มี.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Decent for a night.
Catherine
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Cassie McPhee วันที่ 9 เม.ย. 2024
Good Morning Catherine,Thank you so much for taking the time to provide us with feedback regarding your recent experience.We hope to welcome you back soon!
Good Morning Jami,Thank you so much for taking the time to provide us with feedback regarding your recent experience with us.We are pleased to hear that you enjoyed your stay and found your guestroom to be a main highlight.We hope to welcome you back soon!
Off the street parking is a huge plus, near everything at a walkable distance.
Lyne
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Cassie McPhee วันที่ 26 มี.ค. 2024
Good Morning Lyne,Thank you so much for taking the time to provide us with feedback regarding your recent stay with us.We are so pleased to hear that you found our location and parking to be highlights of your experience.We hope to welcome you back soon!
Good Morning Edward,Thank you so much for taking the time to provide us with feedback!We are pleased to hear that you enjoyed your experience with cleanliness being the highlight.We hope to welcome you back soon!
Good Morning Hannah,Thank you so much for taking the time to provide us with feedback regarding your recent experience with us.We hope to welcome you back soon!
Good Morning Cassandra,Thank you for taking the time to provide us with feedback regarding your recent stay.We're so sorry to hear that you did not thoroughly enjoy your experience.We hope to welcome you back in the future.
Nice, convenient spot to stay in Charlottetown. We were in town for work for about 8 days. The Hotel on Pownal was reasonably priced, included breakfast in a quiet spot.
Allan
เข้าพัก 9 คืน, มีนาคม 2024
การตอบกลับจาก Cassie McPhee วันที่ 25 มี.ค. 2024
Good Morning Allan,Thank you so much for taking the time to provide us with feedback!We are pleased to hear that you enjoyed your experience.We hope to welcome you back soon!
Good Morning Jean-Luc,Thank you so much for taking the time to provide us with feedback!We are pleased to hear that you enjoyed your experience.We hope to welcome you back soon!
10/10 ดีเลิศ
MANSOUR
18 มี.ค. 2024
MANSOUR
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Cassie McPhee วันที่ 25 มี.ค. 2024
Good Morning Mansour,Thank you so much for taking the time to provide us with feedback!We are pleased to hear that you thoroughly enjoyed your experience.We hope to welcome you back soon!
Good Morning Pierre-Luc,Thank you so much for taking the time to provide us with feedback!We are pleased to hear that you thoroughly enjoyed your experience.We hope to welcome you back soon!
10/10 ดีเลิศ
Joanne
12 มี.ค. 2024
Joanne
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Cassie McPhee วันที่ 9 เม.ย. 2024
Good Morning Joanne,Thank you so much for taking the time to provide us with feedback regarding your recent experience.We hope to welcome you back soon!
Good Morning Donald,Thank you so much for taking the time to provide us with feedback!We are pleased to hear that you thoroughly enjoyed your experience.We hope to welcome you back soon!
Staff was fantastic, breakfast was much better than expected. The bed mattress was in bad shape. I had to lay on a diagonal to avoid rolling to the center.
DALE
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Cassie McPhee วันที่ 25 มี.ค. 2024
Good Morning Dale,Thank you so much for taking the time to provide us with feedback regarding your recent stay.We are so pleased that you found our staff and breakfast to be highlights of your stay with us. Thank you so much for bringing the mattress issues to our attention, we have ordered a new mattress for that guestroom to ensure that these issues do not persist.We hope to welcome you back soon!
10/10 ดีเลิศ
Sandra
3 มี.ค. 2024
Sandra
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Cassie McPhee วันที่ 25 มี.ค. 2024
Good Morning Sandra,Thank you so much for taking the time to provide us with feedback!We are pleased to hear that you thoroughly enjoyed your experience.We hope to welcome you back soon!
Have stayed here a few times and has always been a great experience. Staff is very friendly and helpful. Breakfast is delicious!
Andrea
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Cassie McPhee วันที่ 8 มี.ค. 2024
Good Morning Andrea,Thank you so much for taking the time to provide us with feedback regarding your recent stay with us.We are pleased to hear that you thoroughly enjoyed your stay with your main highlights being our friendly staff and our deluxe continental breakfast!We hope to welcome you back soon!
10/10 ดีเลิศ
Meagan
เดินทางเป็นกลุ่ม
1 มี.ค. 2024
ชื่นชอบ: สิ่งอำนวยความสะดวก
Rooms are great loved the deck and free wine xo
Meagan
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Cassie McPhee วันที่ 8 มี.ค. 2024
Good Morning Meagan,Thank you so much for taking the time to provide us with feedback regarding your recent experience at our property.We are so pleased to hear that you thoroughly enjoyed your stay and found our patios and weeknight reception to be highlights of your stay!We hope to welcome you back soon!
The staff is supremely friendly! Hotel rooms are classy, clean and everything in the room work.
My only complaint is that when asked for a late check out time, the cleaning staff will still try to access and walk into the room between 11am &12pm. It's happened twice at this hotel.
Robin
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Cassie McPhee วันที่ 26 ก.พ. 2024
Good Morning Robin,Thank you so much for taking the time to provide us with feedback regarding your recent stay with us.We are pleased to hear that you enjoyed your stay, but are so sorry to hear about the late check out fiasco you experienced, not once but twice with us.We appreciate your comments and are taking steps internally with our Standard Operating Procedures to ensure this does not happen moving forward. We hope to welcome you back soon!
4/10 แย่
Katie
24 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Our room heat was turned off but our room was so hot, the air conditioner wasnt working properly and was so loud when running noone could sleep between the temperatures in the room and loudness of the air conditioner
Katie
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Cassie McPhee วันที่ 26 ก.พ. 2024
Good Morning Katie,Thank you so much for taking the time to provide us with feedback regarding your recent stay with us.We are so sorry to hear that you had a poor experience. We are replacing the standalone AC unit next week and upgrading the unit to a integrated heating/cooling pump to rectify this issue moving forward.We hope to welcome you back in the future and provide you with a much better experience that is up to our usual standard.