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Reviews of Holiday Inn Express Hotel & Suites Cross Lanes, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Cross Lanes, an IHG Hotel
410 New Goff Mountain Road, Cross Lanes, WV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 999 reviews" "
Rating 8 - Good. 248 out of 999 reviews" "
Rating 6 - Okay. 61 out of 999 reviews" "
Rating 4 - Poor. 28 out of 999 reviews" "
Rating 2 - Terrible. 26 out of 999 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

2/10 Terrible

Johnny

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ants commode would not work noisy
Stayed 3 nights in Apr 2024
Response from Emily M. on 12 Apr 2024
We are so sorry we couldn't give you a perfect stay! We strive to keep our guests comfortable and happy. If you are in our area - Let us try again!Contact the Front Desk - 304 -769 -5818 to book*

4/10 Poor

Christopher, Clendenin

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Property is under construction so limited on breakfast. Walls are paper thin could hear people outside talking at night and my neighbor getting what sounded like paper towels. Also was eaten by something in the bed which I still have swollen hot marks on my arms and legs.
Stayed 1 night in Apr 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
I apologize for the inconvenience you experianced while staying with us. We hope you will choose to stay with us again once remodel is complete!

6/10 Okay

Raymond W

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Location off the expressway was convenient. Property currently being remodeled/updated. I was not confident that the duvet had been washed as it had a brown spot on it (blood stain?) sheets were crumpled looking and hair in the bathtub.
Stayed 1 night in Mar 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
I apoligize that we were unable to give you a perfect 5 star guest review!

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First floor by front desk is way too loud. Guest are very inconsiderate and loud in the hallways . 3rd floor was much quieter and nicer.
Stayed 1 night in Mar 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
Thank you for choosing to stay with us sharring your guest review. I apoligize that we were unable to give you a perfect guest experience

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff!
Stayed 1 night in Mar 2024
Response from Emily M. on 28 Mar 2024
Thank you for your perfect 5 out of 5 feedback! We hope to see you again soon!

10/10 Excellent

April, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily M. on 28 Mar 2024
Thank you for your 5 out of 5 feedback! We hope to see you again soon!

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, renovations are lovely! Kids had a great time at the pool.
Stayed 1 night in Mar 2024
Response from Emily M. on 28 Mar 2024
Thank you for your feedback! We are so glad you enjoyed your stay!

4/10 Poor

brian

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
Thank you for choosing to stay with us. On behalf of our entire team I would like to perssonally apoligize that we were unable to give you a perfect guest experience.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 1 night in Mar 2024
Response from Emily M. on 12 Apr 2024
Suzanne,Thank you for the 5 out of 5! We appreciate your feedback and hope to see you next time!

2/10 Terrible

Joe

Travelled with family and small children
The blanket for the pull out bed was dirty. We had no housecleaning. We had no new towels; ran out of towels. The area around the hotel was depressing.
Stayed 2 nights in Mar 2024
Response from Emily M. on 12 Apr 2024
We are so sorry we didn't give you an ideal stay. We strive to make our guests happy and I'm so sorry we fell short. If you are in our area again - Let us make it up to you!Contact the front desk - 304 -769 -5818

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast bar was nice! And the night was quiet and they had a coffee pot it was a very nice hotel people that worked there were very friendly it’s all over nice 😊
Stayed 1 night in Feb 2024
Response from Emily M. on 9 Mar 2024
Thank you for the perfect 10 out of 10! We appreciate your loyalty!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction in lobby so breakfast served in meeting room, was very good. Construction ended at 8 pm. Staff very nice and accommodating! Would stay again!
Stayed 1 night in Feb 2024
Response from Emily M. on 9 Mar 2024
Thank you for the perfect 5 out of 5! We appreciate your loyalty!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, clean rooms
Stayed 1 night in Feb 2024
Response from Holiday Inn Cross Lanes on 15 Apr 2024
Thank you for choosing to saty with us!

6/10 Okay

Michelle

Stayed 1 night in Feb 2024
Response from Emily M. on 12 Apr 2024
Thank you for your feedback!

10/10 Excellent

Barb

Liked: Cleanliness, staff & service
Unfortunate that it was under construction.
Stayed 1 night in Feb 2024
Response from Emily M. on 12 Apr 2024
Thank you so much for your feedback! We hope to see you once we are all finished up!

10/10 Excellent

Sanjuana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es muy tranquilo y muy limpio Y el personal muy amable
Stayed 1 night in Feb 2024
Response from Emily M. on 28 Mar 2024
¡Gracias por tus comentarios! Esperamos volver a verte pronto!

10/10 Excellent

Chetan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome! Staff was very good and professional. Rooms were well furnished.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Upgrades/construction in progress
Stayed 1 night in Jan 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's out-of-the way and quiet. It's not too far from restaurants. The neighborhood is a little trashy, but it's not the fault of the hotel. The hotel is under renovation, so a little hammer noise was heard at 8:15 a.m. Fortunately, it wasn't too loud.
Stayed 1 night in Jan 2024
Response from Emily M. on 28 Jan 2024
Thank you so much for the perfect 5 out of 5 !

10/10 Excellent

Arnold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Emily M. on 28 Jan 2024
Thank you so much for the perfect 10 out of 10!

10/10 Excellent

Travis

Travelled with family, Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay because the price was right every other hotels that was five star was more money so I pick this hotel because of the price
Stayed 1 night in Dec 2023

2/10 Terrible

Maurice, North Chesterfield

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dislike it and the rooms had mold in it
Stayed 1 night in Dec 2023

10/10 Excellent

Mary jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and the staff was courteous.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Grrat breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, courteous and helpful staff…clean rooms
Stayed 1 night in Nov 2023

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good, room was clean and easy check in
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice little hotel. Everything you need. Quiet. Nice breakfast. Would stay again.
Stayed 1 night in Nov 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tom

Stayed 1 night in Nov 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great Visit! No complaints!
Stayed 1 night in Nov 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The hotel was very nice. It is an older hotel and the bathroom vanity was worn but clean. Only one towel per person but didn't bother to ask for an extra towel. Bed was very comfortable. Would definitely stay here again.
Stayed 1 night in Oct 2023

8/10 Good

TAMECIA

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property! Room was clean, staff was very friendly, breakfast was great! We will definitely be back!
Stayed 1 night in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Liked: Staff & service, room comfort
Adequate hotel
Bathroom could have been cleaner. Door to room was difficult to close. Breakfast was good and breakfast staff was the star of the stay.
Stayed 1 night in Oct 2023

2/10 Terrible

Joshua

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is very dated, would not stay again. Dirty
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Our stay was very good. Room was clean and comfortable. Surrounding area was quiet. Check in staff was very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

James

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our second time staying at this property and bhad a wonderful experience. Emily checked us in the first time and also this stay and as usual she was excellent and very pleasant to deal with . She is definitely a great asset to your company.
Stayed 1 night in Sep 2023

8/10 Good

Tim

Liked: Staff & service, room comfort
Nice Hotel with bad pool.
Rooms and lobby seemed good and clean. Decided not to use pool based on condition.
Stayed 1 night in Sep 2023

10/10 Excellent

Jackson

Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean and comfy beds. Excellent breakfast items!
Stayed 1 night in Sep 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always confirm ahead of time
We've stayed here several times as we traveled across country. Room comfortable, good breakfast, Polite front desk. Our shower head wasn't working correctly and we had email confirmation of King bed and they said it came i to them as 2 double beds, so I'm not sure which side had the issue.
Stayed 1 night in Sep 2023