Dear Guest,We apologize for the inconvenience you experienced during your stay. Our team is dedicated to ensuring all amenities are in top condition, and we regret any lapses in service you encountered. Rest assured, we have addressed the maintenance issues promptly. We appreciate your feedback and hope to welcome you back for an improved experience.Best regards,

Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our ala carte restaurant's quality, taste, and presentation, especially Blu. It's fantastic to know you found our pools clean and enjoyed observing whales and dolphins from the infinity pool. Our team is dedicated to fulfilling guests' needs, and we're glad you felt well taken care of. We appreciate your recommendation to your friends and look forward to welcoming you back soon!

Thank you, Hana.It would be an honor to host your next visit.

Sharme. Thank you for sharing your words with our Expedia community. It would be an honor to host your next visit.

Hello David!We are happy that you enjoyed your stay with us! :) also, we appreciate your feedback!

Hi, Connor, thank you for sharing your experience with us. We are very happy to know the best moments that you lived with us during your stay. We hope to see you very soon to have more moments. Have a nice day!

Oscar.Tu opinión es muy importante para nosotros.

Thank you for sharing your experience with us! We hope to see you soon to make the best experiences for you in your next stay with us!

Hola, Alexandre, muchas gracias por compartir tu experiencia con nosotros, estamos felices de que hayas vivido momentos inolvidables.También agradecemos las áreas de oportunidad que nos comentas. Nos funcionan mucho para mejorar nuestro servicio día con día.Esperamos verte muy pronto de nuevo con nosotros para seguir viviendo experiencias maravillosas juntos.Ten un buen día.

Thank you for sharing your experience with us! We would like to know more about your stay at the hotel to better serve you during your next stay with us. Have a great day

Thank you for sharing your experience with us!

Thank you very much for sharing your experience with us, it is very important to improve our service every day. We are sorry for the perception that the offer of our memberships left you with. We know that the next time you give us the opportunity we can change that perception and improve your experience with us even more. Thank you very much and have a great day

Thank you for sharing your experience with us! We hope to see you very soon!

Hola, Saúl, muchas gracias por contarnos tu experiencia, es muy valiosa para nosotros. Lamentamos escuchar que las acciones de otros huéspedes hayan amargado un poco tu experiencia, son situaciones que reforzamos todo el tiempo, pero continuaremos trabajando con el equipo y con los huéspedes.Muchas gracias por tus comentarios, nos ayudan a mejorar siempre.Te esperamos en tu siguiente viaje. Un saludo.

Hello, Sylvia,Thank you very much for sharing your comments with us, they are very important to continuously improve our service. I appreciate the detail of your review and we hope to provide you with an optimal experience during your next stay with us.Best regards.

Hello, Fabian,Thank you for sharing your experience with us! We would love to know your complete experience and provide you with a new one to improve the vision you have.We hope to see you back with us very soon for new adventures.Best regards.

Dear Daylin,Thank you for taking the time to share your feedback. We deeply regret to learn of your recent experience with our staff. Your satisfaction is of utmost importance to us, and we sincerely apologize for any instance where our service fell short of your expectations.We understand the importance of professionalism and customer satisfaction, and we are committed to ensuring that all members of our staff are properly trained and equipped to deliver the highest level of service to our guests. Rest assured, steps will be taken to address the concerns you have raised regarding the behavior and skills of our restaurant staff and supervisor.We would like to extend our sincerest apologies for any inconvenience or frustration this may have caused during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement and enhance the overall experience for our guests.We would be honored to have the opportunity to welcome you back in the future and demonstrate the true level of service and hospitality that we strive to provide. Please do not hesitate to reach out to us directly if there is anything we can do to further address your concerns or assist with future arrangements.Warm regards.

Querido huésped,Muchas gracias por compartirnos su vivencia con nosotros. Le comentamos que sólo uno de nuestros restaurantes tiene reservaciones (Rosato), por lo que hubo una confusión al realizar la reservación para su comida familiar dentro de Sushi Sky Bar. Lamentamos profundamente esta confusión y las molestias que causó. Nos enfocaremos en pulir estos detalles para mejorar el servicio.Debido a la disposición del espacio, en el lugar no fue posible unir dos mesas, por lo que nuestros gerentes de AyB, así como de Recepción nos comentaron que se acercaron a ustedes y hasta se reunieron con ustedes para darle seguimiento cercano y óptimo al caso y mejorar su experiencia durante su siguiente visita.Esperamos que nos den la oportunidad de mejorar su visión y experiencia con nosotros. Estamos seguros de que podemos modificar esa percepción que tienen.Mientras ese día llega, estaremos trabajando muy duro para conseguir un día espectacular.Esperamos tengan un buen día.Caluroso saludo.

Thank you for sharing your experience with us!

Thank you for sharing your opinion with us. We would love to know what your full feedback is so we can work on it, as we do every day, and improve it in the next opportunity you give us with your accommodation. We hope to see you very soon so you can live an improved experience.

Thank you for sharing your comments with us! We are hoping to see you very soon!Warm Regards.

Thank you for sharing your comments with us! We hope to see you soon!

Thank you very much! We are here to make your dreams a reality! Have a nice day!

Thank you for sharing your incredible experience with us!We are hoping to see you again very soon. Have a nice day!

Thank you for taking the time to rate us, Gregory. We look forward to seeing you again. Have a great day.

Hello, George.We appreciate your comments. We are very happy to have provided you with the best experiences in the destination. We look forward to seeing you next year.Have a nice day.

Hello, thank you very much for your comment. We are happy to have offered you an extraordinary stay. We look forward to seeing you soon. Have a nice day.

Thank you for sharing your experience with us!

Thank you for sharing your experience with us! Se you very soon!Warm Regards.

Thank you for sharing your review with us!

Hola, Bianca.Tu opinión es muy importante para nosotros.

Dear, Elena. Thank you for sharing your review with us. We have addressed your words to the whole team.

Dear Swathi,Thank you for taking the time to share your recent experience at Grand Fiesta Americana Los Cabos. We truly value the feedback from our guests, and we’re deeply sorry to hear that your stay did not meet the high standards we strive for.We’re pleased to know that you found our facility clean our staff helpful and that you appreciated the variety of restaurant choices available. Your positive remarks about these aspects are genuinely appreciated.Warm regards,

Thank you for sharing, Laura!

Hello, Julie Ann!Thank you for sharing your review with our Expedia community. It would be an honor to host your next visit!

Thank you, Lori!We hope to see you again soon.

Thank you, Adriana!It would be an honor to host your next visit!

Thank you, Sheritta!It would be an honor to host your next visit.

Hello, Jeffrey!Thank you for sharing with us, it would be an honor to host your next visit.

Dear Beatriz,Thank you for sharing your feedback with us. We are glad to learn that you enjoyed your overall stay, but we deeply regret that certain aspects did not meet your expectations. We always aim to provide a seamless check-in and check-out experience, and we apologize if we fell short in this regard.Regarding the room allocation, our goal is to fulfill every guest's request, and it's disappointing to learn about the challenges you faced. We appreciate your understanding that sometimes room availability can be limited, especially during peak times. However, we are pleased to know that an upgrade was eventually arranged for you.Concerning the timeshare presentation and the misunderstanding at check-out, we assure you that it's not our intention to make our guests feel pressured or uncomfortable. We will address these issues with our team to ensure better communication and service in the future.We value your loyalty as an Expedia Gold member and thank you for choosing to celebrate your anniversary with us. We hope to have the opportunity to welcome you back and provide an experience that not only meets but exceeds your expectations.Warm regards,

Thank you, Daniel!It is a pleasure to have hosted your visit. We hope to see you very soon again.

Dear, Brooke.Thank you for sharing your review. It would be an honor to host your next visit.

Dear, Kristina.Thank you for sharing your review with our Expedia community. It would be an honor to host your next visit to Los Cabos.

Thank you, JinYoung.It would be an honor to host your next visit.

Dear, AjayThank you for sharing your review with us, it is very important as it helps us in our constant improvement.It would be an honor to host your next visit.

Thank you for sharing your comments with us! We will be working to improve our service during your next stay!

Dear, Nandan.We'll be happy to address your concern to the team. It is important to let you know that an early or late check-in, has an additional cost and its subject to availability. It would be an honor to host your next visit.

Thank you, Jwaquese.Your opinion is very important.

Hello, Ankit!Your opinion is very important to us.

Thank you so much, Juxhin.We hope to see you very soon again.