Dear Saurabh,We thank you for positively reviewing your experience.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We all look forward to welcoming you back on a future visit to Brussels.Kind regards,Arne Declerck, Administrative Manager

Dear Guest,Thank you for your review of your recent stay.We are delighted to learn that the cleanliness of our property met your expectations and that our location proved convenient for your needs. Our team at Thon Hotel EU is committed to providing exceptional service, and it is heartening to hear that this was evident during your stay.However, we regret that the scent used in our hallways was not to your liking. While we strive to create a pleasant atmosphere for all of our guests, we understand that sensitivities to fragrances can vary. Please rest assured that we will review our practices to ensure comfort for all guests.We hope to welcome you back. Best wishes,Arne Declerck, Administrative Manager

Dear Guest,Thank you for sharing your positive experience at Thon Hotel Eu.We are thrilled to hear that you found our hotel to be a great value. Our team strives to provide excellent service and amenities that contribute to a memorable stay for all our guests.It is our pleasure to offer a contemporary design and a variety of facilities to enhance the comfort of your visit. Your satisfaction is a wonderful compliment to the efforts of our staff.We look forward to welcoming you back for another enjoyable experience. Warm regards,Kelly Gallier, Operations Manager

Estimado Karl,Estamos muy felices sabiendo que ha tenido una estancia perfecta en nuestro Thon Hotel Eu.Nos complace saber que nuestro servicio cumplió con sus expectativas y que la ubicación del hotel fue conveniente para su estancia. Es gratificante recibir comentarios sobre la limpieza de nuestras habitaciones y el estado general del hotel, aspectos en los que nos esforzamos diariamente para ofrecer lo mejor a nuestros visitantes.Asimismo, nos alegra que las comodidades de la habitación hayan sido de su agrado. En Thon Hotel Eu, nos dedicamos a proporcionar una experiencia confortable y bien equipada para todos nuestros huéspedes.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,Kelly Gallier, Operations Manager

Beste Mark,Hartelijk dank voor deze enthousiaste beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Hopelijk tot ziens,Kelly Gallier, Operations Manager

Gentile Giuseppe,La ringraziamo per averci fatto conoscere la sua opinione.Siamo lieti di sapere che la camera superior assegnatale ha superato le sue aspettative e che ha apprezzato il lusso offerto. Grazie per aver sottolineato la tranquillità della zona in cui ci troviamo, a breve distanza dal centro città e ben collegata, garantendo così un piacevole ritorno serale.Per quanto riguarda la sicurezza della zona, vogliamo confermare la sua percezione, ovvero che il quartiere è effettivamente sicuro, anche nelle ore serali in cui il via vai di persone è minore rispetto ad altre ore del giorno.Speriamo davvero di poterla ospitare di nuovo presso il Thon Hotel Eu in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.Kelly, P.A. to the G.M.

Beste Lydia,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we met plezier weer voor u klaar.Vriendelijke groet,Kelly, P.A. to the G.M.

Dear Naleeni,Thank you for sharing your review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again soon.All the best,Kelly, P.A. to the G.M.

Lieber Florian,vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten!Es freut uns sehr zu hören, dass Sie die Lage unseres Hotels und die Nähe zur Metrostation geschätzt haben, die einen schnellen Zugang zum Stadtzentrum ermöglicht. Wir sind stolz auf unser gut ausgestattetes Fitnessstudio und es ist erfreulich, dass Sie mit der Qualität und Funktionalität unserer Geräte zufrieden waren. Dass Sie unseren Service als exzellent empfunden haben, erfüllt uns mit großer Freude. Unser Team bemüht sich stets, einen herausragenden Service zu bieten und es ist wunderbar zu sehen, dass dies bei Ihnen Anklang gefunden hat. Ihre Kommentare zur Sauberkeit und Ausstattung Ihres Zimmers bestätigen unser Engagement für höchste Standards und Komfort für unsere Gäste.Gern würden wir Sie auch bei Ihrem nächsten Besuch in Brüssel wieder bei uns begrüßen!Kelly, P.A. to the G.M.

Dear Paulo,We thank you for positively reviewing your experience.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all look forward to welcoming you back on a future visit to Brussels.Kind regards,Kelly, P.A. to the G.M.

Dear Asa,We thank you for positively reviewing your experience.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all look forward to welcoming you back on a future visit to Brussels.Kind regards,Kelly, P.A. to the G.M.

Beste Michael,Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk tot ziens,Kelly, P.A. to the G.M.

Dear Ogechi,We are glad to hear that the contemporary design of our establishment met your expectations. Our team takes pride in the hotel's condition and is pleased that you appreciated the service and room amenities provided. We are concerned to learn about your experience with the room's cleanliness and any odour you encountered. Cleanliness is one of our key focus points, with daily cleanings and regular deep cleanings to ensure our guests' comfort. We don't see any complain during your stay or at check out, did you report this issue during your stay?We hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Warm regards.Kelly, P.A. to the G.M.

Dear Anonymous Guest,We regret that you felt the service provided by our team and regularly enjoyed by our guests, was not up to the usual high standard we set ourselves . We are always at your disposal to solve any issue during your stay unless it goes against our internal and environmental rules.Indeed, our hotel is committed to environmental sustainability, and as such, we activate the cold air of the air conditioning in accordance with the outside temperature. However, we do have air coming from our air conditioning in all our rooms and we do provide fans if really necessary.In any case, for the sake of the environment, we highly recommend to open windows rather than using air conditioning.Our hotel is situated in a prime location just 20 minutes walk from the city center, which is typically appreciated for its proximity to the European Quarter and well-served by public transport. Our location is quite safe, we do nevertheless advise our guests, as when in any large city, to take care of their belongings.Kind regards,Kelly, P.A. to the G.M.

Estimado huésped,Le agradecemos por compartir su experiencia en nuestro hotel.Nos complace saber que encontró la limpieza de la habitación a su satisfacción, aspecto que consideramos esencial y en el que siempre nos esforzamos por mantener los más altos estándares. Asimismo, es gratificante leer que el estado general del hotel ha cumplido con sus expectativas, reflejo de nuestro compromiso con la calidad y el confort.Esperamos tener la oportunidad de darle la bienvenida nuevamente. Atentamente,Kelly, P.A. to the G.M.

Dear Felice,We thank you for positively reviewing your experience.We are delighted that we met your expectations; this inspires us to continue upholding our high standards.We all look forward to welcoming you back on a future visit to Brussels.Best wishes for 2024!Kelly, P.A. to the G.M.

Dear Hanako,Thank you for this great feedback about your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back.Kind regards,Kelly, P.A. to the G.M.

Dear Mikkel,Thank you for taking the time to share your feedback.It's wonderful to hear that you found our beds comfortable and our team friendly and helpful; we strive to provide excellent service and a restful night's sleep. Regarding your feedback on the breakfast buffet, we take pride in offering a wide selection of fresh, high-quality options. We want to assure you that we regularly assess our pricing to ensure that it remains competitive within the market, especially when compared to other hotels of the same category in our neighbourhood. We strive to provide a balanced offering that reflects the quality of our services and the overall experience we aim to deliver.We hope that we can welcome you back in the future. Kindest regards,Kelly, P.A. to the G.M.

Cher Hôte,Nous vous remercions infiniment pour cet excellent retour.Nous sommes contents que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous vous souhaitons une belle année 2024 et espérons avoir le plaisir de vous revoir prochainement.Bien à vous,Kelly, P.A. to the G.M.

Dear Joanna,Thank you for taking the time to share your review.We're thrilled to hear that the location of our hotel provided you with easy access to the metro and the city's attractions. Our commitment to sustainability is something we're quite proud of, and it's wonderful to know that you appreciated our eco-friendly initiatives including the vouchers instead of room cleaning. Your kind words about the size and comfort of our rooms are greatly valued and we're glad they contributed to a memorable stay.We hope to welcome you back. Best wishes,Kelly, P.A. to the G.M.

Dear Aaron,We thank you for positively reviewing your experience.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all look forward to welcoming you back on a future visit to Brussels and wish you a Happy New Year!Kind regards,Kelly, P.A. to the G.M.

Kära Petter,tack för att ni delade med er av er upplevelse hos oss.Det är fint att få läsa att ni uppskattade rummets renlighet, servicen och bekvämligheterna på rummet. Vi hoppas att ni kunde njuta av er tid hos oss. Vad gäller vårt läge så förstår vi att området kan upplevas som lugnt efter kontorstid, men vi vill påminna om att vårt hotell endast ligger en kort promenad eller två tunnelbanestationer från stadens hjärta där det myllrar av liv även efter kontorstid.Vi ser fram emot att välkomna er tillbaka för en förnyad och kanske ännu mer levande upplevelse.Gott nytt år!Kelly, P.A. to the G.M.

Dear Caroline,We're pleased to know you had a pleasant stay overall and appreciated the cleanliness and condition of our hotel. However, we regret to hear that our restaurant's menu did not meet your expectations. As a green hotel, we strive to provide sustainable and environmentally friendly practices throughout our operations, including our food offerings. While we understand your desire for a more extensive menu, we also aim to minimize food waste and promote sustainable consumption.Meanwhile, we do have a lunch of the week that changes every week and a menu that changes twice a year according to the season.Regarding the prices we want to mention that they are in line and balanced with those of restaurants of the same quality and category in the city of Brussels.We hope to welcome you back. Happy New Year !Kelly, P.A. to the G.M.

Cher Hôte,Merci d'avoir pris le temps de nous attribuer cette appréciation très positive.Nous nous réjouissons que votre séjour dans notre établissement se soit parfaitement bien déroulé.Nous vous souhaitons une belle année 2024 et espérons avoir le plaisir de vous revoir bientôt. Bien cordialement,Kelly, P.A. to the G.M.

Dear Catriona,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again soon.Happy New Year !Kelly, P.A. to the G.M.

Cher Thiago,Mille mercis à vous pour ce retour positif au sujet du Thon Hotel EU.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Votre satisfaction est notre plus belle récompense.Bonne année 2024 et au plaisir de vous revoir parmi nous,Kelly, P.A. to the G.M.

Chère Séverine,Mille mercis à vous pour ce retour positif.Nous sommes ravis que votre séjour se soit globalement bien déroulé.Nous vous souhaitons de belles fêtes et serons heureux de vous accueillir à nouveau.Cordialement,Kelly, P.A. to the G.M.

Dear Stanimir,Thank you for taking the time to share your review.We're delighted to hear that our proximity to the EU institutions and the adjacent metro station contributed positively to your commute. Our team is thrilled to receive your kind words about their professionalism and helpfulness. It is our pleasure to provide well-maintained amenities and we are glad they were appreciated. Regarding dining options, while we understand you may have desired more variety, our hotel does feature an urban restaurant, The Twelve, offering a selection of dishes with fresh, seasonal ingredients. Additionally, the Place du Luxembourg, just beside the hotel, offers a variety of restaurants and bars to cater to different tastes.We hope to have the occasion to see you again.Kind regards,Kelly, P.A. to the G.M.

Dear Guest,Thank you for taking the time to share your review.We are delighted to hear that you enjoyed your stay overall and appreciated the cleanliness and condition of our hotel. However, we regret to hear that you encountered an inconvenience during the checkout process. Our standard check-in time is indeed set for the afternoon, however, we understand that at times there may be overlapping needs for both checking in and out. We always aim to manage such situations efficiently and apologize if you felt any delay impacted your schedule. Please rest assured that we value the time and needs of all our guests equally.We look forward to seeing you again.Best wishes for the festive season!Kelly, P.A. to the G.M.

Dear Andrew,We thank you for positively reviewing your experience.We are thrilled to hear that your son enjoyed his gift, a small token from our team to our younger guests to make their stay memorable. It's also gratifying to know that the early check-in and room upgrade added to your comfort during your stay. We take great pride in our hotel's cleanliness and are pleased to see that reflected in your 100% satisfaction rating.We all look forward to welcoming you back on a future visit to Brussels.Kind regards,Kelly, P.A. to the G.M.

Dear Tatsuo,We thank you for positively reviewing your experience.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all look forward to welcoming you back on a future visit to Brussels.Kind regards,Kelly, P.A. to the G.M.

Gentile Mattia,Grazie per averci fatto conoscere la sua opinione.Siamo lieti di apprendere che ha trovato il nostro personale molto gentile e disponibile e che la struttura sia stata all'altezza delle sue aspettative per quanto riguarda pulizia e comfort. Ci fa piacere che abbia apprezzato la spaziosità delle nostre camere e degli spazi comuni.Ci rincresce che abbia considerato eccessivo il costo della colazione. Prepariamo quotidianamente questo pasto utilizzando solo prodotti di prima scelta e mettendo a disposizione un'ampia selezione di piatti pensati per poter soddisfare al meglio le esigenze di ciascun ospite. La ringraziamo per aver menzionato la posizione dell'albergo, che sebbene non sia nel centro città, è comodamente raggiungibile con i mezzi pubblici, offrendo una valida alternativa per esplorare Bruxelles.Speriamo davvero di poterla ospitare di nuovo presso il Thon Hotel Eu in futuro. Nel frattempo, le porgiamo i nostri più cordiali saluti.Kelly, P.A. to the G.M.

Dear Ian,We're pleased to know that the cleanliness of our rooms met your expectations and appreciate your recognition of our hotel's condition. It is our aim to provide a well-maintained environment for all of our guests. We regret, however, that some aspects of service and room comfort did not fully meet your standards. Our team strives to deliver the highest quality of service and comfort, and we apologise if we fell short in these areas during your stay. Please be assured that we are constantly working on enhancing our guest experience, and your feedback is invaluable in this process.We hope to have the opportunity to welcome you back and provide a stay that exceeds all your expectations.Warm regards,Kelly, P.A. to the G.M.

Dear Davor,We thank you for positively reviewing your experience.We are pleased that we were able to meet your expectations.We all look forward to welcoming you back on a future visit to Brussels.Kind regards,Kelly, P.A. to the G.M.

Cher hôte,Merci pour cette évaluation très positive.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous espérons avoir le plaisir de vous revoir prochainement. Bien à vous,Kelly, P.A. to the G.M.

Cher hôte,Merci d'avoir partagé votre expérience chez nous.Nous sommes heureux que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Bonne année 2024 et au plaisir de vous accueillir à nouveau,Kelly, P.A. to the G.M.

Beste Veronica,Dank u voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we met plezier weer voor u klaar.Vriendelijke groet,Kelly, P.A. to the G.M.

Beste Mark,Hartelijk dank voor deze uitstekende score.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer verwelkomen we u graag opnieuw.Met vriendelijke groet,Kelly, P.A. to the G.M.

Dear Krystyna,Thank you for such a positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon, Kind regards,Kelly, P.A. to the G.M.

Dear Gemma,Thank you for your recent stay and for taking the time to leave a review.We are thrilled to hear that our eco-friendly initiatives resonated with you, and we truly appreciate your choice to support excellent charities with the voucher earned from participating in our green practices. It's also wonderful to know you enjoyed the fresh bread, selection of nuts, fruits, and cereals at our breakfast buffet. However, we regret to hear that some vegan options did not meet your expectations, and we take note of your desire for a greater variety, including more seasoned potatoes, mushrooms, and the addition of peanut butter. Nevertheless, we are delighted that you were satisfied with the room cleanliness, hotel condition, service, and amenities provided during your stay.We hope to welcome you back. Best wishes,

Cher Mathieu,Merci de nous avoir alerté sur ce désagrément.Nous sommes ravis de prendre connaissance de vos appréciations à l'égard de la propreté et du service.Cependant, nous comprenons qu'un environnement paisible est essentiel pour une nuit de repos et nous prenons note de votre remarque pour vérifier et rectifier ce point.Nous espérons avoir le plaisir de vous revoir pour un séjour sans fausse note.Bien à vous,

Cher hôte,Nous sommes ravis que notre établissement ait répondu à vos attentes.Au plaisir de vous accueillir à nouveau,Kelly, P.A. to the G.M.

Beste Michael,Hartelijk dank voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Vriendelijke groet en graag tot ziens,Kelly, P.A. to the G.M.

Dear Jac,Thank you for taking the time to share your feedback.It is gratifying to know that you found the shower and bathroom facilities to your satisfaction, as we strive to provide well-appointed amenities for our guests. We are also pleased that the comfort of our beds contributed to a restful stay. Furthermore, your kind feedback regarding our hotel's cleanliness and service are much appreciated; our team works diligently to maintain high standards across all areas.We look forward to the opportunity to welcome you back in the future.Kind regards,Kelly, P.A. to the G.M.

Dear Paolo,We thank you for positively reviewing your experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back on a future visit to Brussels.Kind regards,Kelly, P.A. to the G.M.

Chère Jasmine,Merci d'avoir partagé votre expérience chez nous.Nous nous réjouissons que notre établissement ait répondu à toutes vos attentes !Ce serait un plaisir de vous revoir pour une expérience tout aussi positive.Cordialement,Kelly, P.A. to the G.M.

Dear Rasika,Thank you for taking the time to share your feedback.We're delighted that our proximity to the metro and the quick connection to the city centre was convenient for your stay. It's great to hear that our varied breakfast buffet met your expectations, offering a wide selection of fresh and local products. We also appreciate your compliments on the comfort of our beds, which have been selected to provide a restful night's sleep with high-quality mattresses and a choice of pillows.We look forward to welcoming you back. Best wishes,

Dear Ilya,We thank you for positively reviewing your experience.We're thrilled to know that our hotel's proximity to the city center and various tourist attractions added convenience to your stay.We look forward to the opportunity to welcome you back in the future, Warm regards,Kelly, P.A. to the G.M.

Dear Winnie,Thank you for sharing your review.We are pleased to hear that you found our staff at the reception to be professional and courteous. It's also wonderful to know that the comfort of our beds contributed to a restful stay for you. We take pride in the cleanliness of our rooms and are glad it met your expectations, providing a quiet environment for your rest.With all these compliments we are then quite surprised by the rating of 1.0.Could you kindly contact us ?Warm regards,Kelly, P.A. to the G.M.