Dear Atika, We would like to thank you for this review about your recent experience in our hotel.It is heartening to hear that you found our property in good condition and our staff to be friendly. We take pride in our team's dedication to service excellence and are glad it contributed positively to your experience.We regret to hear about your disappointment with the cleanliness of your room and the housekeeping service during your stay. We typically pride ourselves on maintaining impeccable standards and although daily housekeeping is not standard for shorter stays, we are always ready to accommodate additional cleaning requests to ensure our guests' comfort. Furthermore, we apologize if the policy regarding the frequency of cleaning was not clearly communicated to you upon check-in.It is pleasing to note that you enjoyed our convenient location, the quality of our breakfast offerings, and our efforts to promote environmental sustainability. These are aspects of the Pentahotel experience we are very proud of and we are thrilled they resonated with you.We hope to welcome you back. Best wishes,Chanel Taylor, Operations Manager

Dear Alan, Thank you for taking the time to review your stay.We are pleased to hear that you found our fitness room to your liking and that the hotel's location met your needs, providing convenient access to local attractions and amenities.We regret to hear about your experience with the parking facility; please note that it is managed by a third-party service, yet we understand that it can impact the overall impression of your stay. We also apologize for any discomfort caused by the air conditioning issue, and we are glad to learn that our team was able to resolve it promptly for the remainder of your stay. Concerning room cleanliness, this is typically a point of pride for us, and we are disheartened that we did not meet your expectations in this regard. We continuously strive to provide exceptional service, and we are sorry to hear that your interaction during check-in did not reflect our high standards. Please rest assured that your feedback has been shared with our staff to ensure we maintain the friendliness and efficiency that we are known for.We are encouraged by your comments on our check-out staff and will continue to uphold the professional and courteous service you experienced at the end of your visit.We are looking forward to welcoming you again. All the best!Chanel Taylor, Operations Manager

Cher Eric,Merci de partager l'expérience de votre séjour.Nous sommes ravis que le service ait répondu à vos attentes et que vous ayez apprécié l'attention de notre personnel. Cela nous tient à cœur de fournir une expérience mémorable à nos hôtes.Nous regrettons néanmoins que la propreté de la chambre n'ait pas entièrement satisfait vos attentes. Soyez assuré que la propreté est une priorité absolue pour nous et que vos remarques sont prises très au sérieux. Nous avons des procédures de nettoyage rigoureuses en place pour garantir un environnement accueillant et impeccable à nos hôtes.Nous sommes heureux de constater que notre personnel ait fait une impression positive sur vous et que vous ayez trouvé notre service à la hauteur. Le Pentalounge est en effet un espace que nous aimons mettre en avant pour son ambiance chaleureuse et conviviale, et nous sommes enchantés qu'il ait contribué à votre expérience positive.Nous espérons vous compter de nouveau parmi nous.Chanel Taylor, Operations Manager

Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Es erfüllt uns mit Freude zu hören, dass Sie das große Zimmer und die Sauberkeit als perfekt empfunden haben. Unsere Mitarbeiter schätzen Ihr Lob sehr, da Freundlichkeit und ein tadelloses Ambiente zu unseren höchsten Ansprüchen gehören. Dass Sie die zentrale, dennoch ruhige Lage des Pentahotel Brussels City Centre hervorheben, freut uns besonders und wir sind stolz darauf, dass wir Ihnen einen angenehmen Aufenthalt bieten konnten.Die Vollste Empfehlung, die Sie aussprechen, ist für uns eine wunderbare Anerkennung und motiviert uns, unsere hohen Standards zu halten und stets für unsere Gäste da zu sein.Hoffentlich entscheiden Sie sich bei Ihrem nächsten Besuch wieder für uns. Herzliche Grüße,Chanel Taylor, Operations Manager

Dear Jarre, Thank you for taking the time to review your stay.We are heartened to hear you found our room cleanliness and hotel condition to meet your expectations.We regret to hear that certain aspects of your stay did not live up to the high standards we strive to provide. Regarding our breakfast buffet, we aim to offer flexibility and value, and we apologize if our policy caused any inconvenience. We do indeed maintain a policy of not including phones in the rooms to encourage our guests to enjoy the ambiance of our Pentalounge, although we understand this may not suit everyone's preferences. Please know, we do have a full menu available through our room service, and our front desk is always ready to assist with any requests. We are sorry if we missed the opportunity to make your honeymoon stay extra special; celebrating our guests' memorable occasions is important to us. On the matter of laundry services, while we do not have self-service facilities, we offer professional laundry and dry cleaning services for the convenience of our guests.We appreciate your positive remarks on the cleanliness and overall state of our hotel, and we hope these aspects made your stay more comfortable.We are looking forward to welcoming you again. All the best!Chanel Taylor, Operations Manager

Dear Rasmus,Thank you for such a great review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to a return visit from you in the future.Best wishes,Chanel Taylor, Operations Manager

Dear Niki,Thank you for such a positive review.It's heartening to know that our comfy beds provided you with a restful night's sleep and that the cleanliness of our facilities met your expectations. We're also delighted that the condition of our hotel and the amenities provided enhanced your experience. Our team strives to deliver exceptional service, and it's rewarding to see these efforts reflected in your feedback.Thank you for choosing Pentahotel Brussels City Centre, and for highlighting the positive aspects of your visit. We take great pride in our hotel and the satisfaction of our guests is our top priority.It would be our pleasure to have you return on another occasion. Very best wishes,Chanel Taylor, Operations Manager

Gentile Gualtiero,Grazie per questa recensione che ci aiuterà a migliorare.È un vero piacere sapere che ha trovato la pulizia delle camere del Pentahotel Brussels City Centre all'altezza delle sue aspettative e che le condizioni generali dell'hotel siano state di suo gradimento.Siamo altresì lieti di leggere che il servizio fornito dal nostro staff è stato efficiente e che le amenità presenti in camera abbiano contribuito positivamente al suo soggiorno. La nostra priorità è offrire un'esperienza memorabile e confortevole ai nostri ospiti, e i suoi commenti ci confermano che siamo sulla giusta strada.Ci auguriamo di avere l'opportunità di ospitarla nuovamente, per offrirle un'esperienza che rifletta pienamente la qualità del nostro servizio. Cordiali saluti.Chanel Taylor, Operations Manager

Шановний Grigory,Ми раді чути, що ви оцінили наш фітнес-центр, який доступний 24 години на добу для комфорту наших гостей.Ваші позитивні відгуки про чистоту номера, стан готелю та якість обслуговування є для нас дуже важливими. Наша команда докладає всіх зусиль, щоб перебування кожного гостя було комфортним і приємним.Ми також раді, що вам сподобались зручності у номері. Ми пишаємося тим, що можемо пропонувати такі атрибути, як дощові душі та великі ліжка, для забезпечення найкращого відпочинку.Сподіваємось, Ви вирішите завітати до нас знову! З повагою,Chanel Taylor, Operations Manager

Dear Max, Thank you for taking the time to review your stay.We regret to hear that the parking situation did not meet your expectations. We understand the importance of convenience and strive to provide clear guidance on parking options, offering a public parking connected to the hotel with direct elevator access for our guests' comfort.Your feedback regarding room cleanliness, hotel condition, service, and room amenities is taken seriously, and while we adhere to stringent cleaning procedures and are proud of our modern and stylish accommodations, we sincerely apologize if we fell short in any way during your experience.Rest assured, we are dedicated to ensuring a comfortable and enjoyable stay for all our guests, and your comments have been noted for review by our team. Our commitment to service and guest satisfaction is unwavering, and we hope to have the opportunity to demonstrate this to you in the future.We are looking forward to welcoming you again. All the best!Chanel Taylor, Operations Manager

Dear Fernando,Thank you for this kind review.We're delighted to hear that you appreciated the convenient location of our hotel, just a stone's throw away from the bustling city centre. Our commitment to cleanliness is unwavering, and it's gratifying to know that our efforts resonate with our guests.The serenity of our hotel is something we are proud of, and it pleases us to hear that this contributed to your peaceful stay. We're also thrilled that our breakfast selection added a touch of delight to your mornings. Our Pentalounge is always ready to welcome you for a nightcap to conclude your day in comfort.At Pentahotel Brussels City Centre, our aim is to provide a modern, cosy, and convenient sanctuary for all our visitors, and it's heartening to see that reflected in your experience.We hope to have the pleasure of welcoming you back. With kind regards,Chanel Taylor, Operations Manager

Dear Boris,Thank you for taking the time to review your stay.We're thrilled to read that our prime location added convenience to your stay, making it easy to explore the city and its attractions. The safety and comfort of our guests is a top priority, so it's wonderful to hear that you felt secure in the area around the hotel.It's also gratifying to know that you enjoyed the breakfast we provide and found our service to be impeccable. We aim to create a memorable experience through our friendly staff and attention to detail. Your comments on room cleanliness truly reflect our commitment to providing a welcoming and well-maintained environment for all of our guests.We appreciate your positive feedback on the room amenities and hotel condition. Our team strives to ensure that every guest has a comfortable and enjoyable stay, and it seems we were able to meet your expectations.We look forward to welcoming you back in the future for another pleasant stay,Chanel Taylor, Operations Manager

Lieber Gökhan, vielen Dank für Ihre Bewertung und das Teilen Ihrer Erfahrungen in unserem Hotel.Es freut uns zu hören, dass Sie unsere Lage und die Ausstattung des Zimmers wertschätzen. Wir bedauern, dass unser Frühstücksangebot nicht Ihren Erwartungen entsprochen hat und auch die wahrgenommene Servicequalität unseres Personals nicht durchgehend überzeugend war. Unser Anspruch ist es, exzellenten Service zu bieten, und wir nehmen Ihr Feedback ernst. Bitte seien Sie versichert, dass die Sauberkeit unseres Hotels und der Komfort unserer Gäste für uns höchste Priorität haben und wir stolz auf unsere moderne Einrichtung und die Annehmlichkeiten in den Zimmern sind.Wir würden uns sehr freuen, Sie auch in der Zukunft wieder bei uns begrüßen zu können.Freundliche Grüße,Chanel Taylor, Operations Manager

Dear Michelle,Thank you for sharing your opinion of your stay with us.It's heartening to hear that our team's friendliness contributed to a pleasant stay for you. We strive to offer cozy rooms that serve as a perfect retreat after a day in the city, and I'm glad you enjoyed yours. Moreover, it's wonderful to know that our breakfast buffet was to your liking, providing a tasty start to your day. Your recommendation is greatly appreciated and serves as a testament to our efforts to deliver a memorable experience.We look forward to seeing you again on your next stay.Best wishes,Chanel Taylor, Operations Manager

Beste Rita,Hartelijk dank voor deze uitstekende score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Tot weerziens.Chanel Taylor, Operations Manager

Beste Alina,Hartelijk bedankt voor deze mooie review.Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Chanel Taylor, Operations Manager

Gentile Furio,vogliamo ringraziarla per averci dedicato parte del suo tempo scrivendo questa recensione.Siamo lieti che abbia apprezzato la pulizia della camera e la condizione generale dell'hotel, nonché il livello del servizio offerto dal nostro staff. Riguardo alla sua osservazione sul bidet, ci teniamo a precisare che il nostro standard di arredamento bagno non prevede questa installazione, ma ci impegniamo a fornire un'esperienza confortevole attraverso una doccia con soffione a pioggia e prodotti di design. Per quanto riguarda le informazioni sui trasporti, ci scusiamo se non ha trovato le indicazioni sufficientemente dettagliate; la nostra reception è sempre disponibile per assistere i nostri ospiti con informazioni aggiornate sui mezzi pubblici e consigli su come spostarsi agevolmente nella città.Saremo lieti di poterti accogliere ancora presso il Pentahotel Brussels City Centre in futuro, per cui a presto!Chanel Taylor, Operations Manager

Dear Simeon, Thank you for this review of your recent stay.We're delighted to hear that you found our staff friendly and enjoyed the bar at our Pentalounge, a space we take pride in as a hub for both relaxation and socializing. It's also great to know our organizational efforts resonated with you. Regarding the cleanliness of your room, we apologize if it did not meet the high standards we strive for, as evidenced by our daily housekeeping and stringent cleaning procedures. We continuously work to ensure all guest rooms are impeccably maintained for a comfortable stay.We hope you will return to enjoy these improvements first hand.Best wishes,Chanel Taylor, Operations Manager

Dear Séphora,Thank you for taking the time to leave a review of your recent stay.We're delighted to hear that you found our Pentalounge and the selection of drinks to your liking; it is indeed a space designed for relaxation and enjoyment. Our team is proud to offer a unique check-in experience in our Pentalounge, which reflects the modern and hybrid concept of our hotel.We regret to hear about the issues you encountered with the lighting in your room and any inconvenience this caused. We strive to maintain all facilities in perfect order and apologize if we fell short in this instance. Regarding the ambiance of our corridors, we aim to create a cozy atmosphere, and we're sorry if this was not to your preference. We also take your feedback on our service seriously and will reflect on how we can enhance our guest experience.Please rest assured that we continuously work to ensure our guests' satisfaction, and your comments are invaluable in this pursuit.All of the team hope that we may be able to see you again in the future. Kindest regards,Chanel Taylor, Operations Manager

Dear Lauren Jade, Thank you for taking the time to share your review with us.We're thrilled to hear that you found our rooms to be spacious and immaculate, reflecting our commitment to stringent cleaning procedures and comfort. It's also wonderful to know that our staff's friendliness and helpfulness stood out to you, as we strive to offer a welcoming atmosphere for all our guests. Moreover, your appreciation for the value and quality of the food served in our Pentalounge is much appreciated; we take pride in offering fresh and local cuisine that delights our visitors.We hope to see you again on a future visit.Kind regards,Chanel Taylor, Operations Manager

Estimada Reyna Edith,Muchísimas gracias por su valoración acerca de su experiencia en nuestro hotel.Nos complace mucho saber que ha encontrado nuestra localización conveniente, lo cual es ideal tanto para huéspedes que buscan disfrutar de la vida nocturna como para aquellos interesados en el turismo y las compras, dado que estamos a pocos minutos de la famosa Avenida Louise y otros sitios de interés.Apreciamos sus comentarios positivos sobre la limpieza de la habitación y el estado del hotel, y nos enorgullece que haya valorado el esfuerzo de nuestro equipo para mantener nuestras instalaciones en óptimas condiciones. No obstante, notamos que nuestro servicio no cumplió completamente con sus expectativas, y aunque no especifica detalles, queremos asegurarle que la satisfacción de nuestros huéspedes es nuestra prioridad y trabajamos continuamente para mejorar la calidad de nuestro servicio.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Chanel Taylor, Operations Manager

Cher David,Merci pour votre sympathique commentaire.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous ayez particulièrement apprécié la qualité du service que vous avez reçu chez nous.Nous transmettons votre compliment à notre équipe.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience toujours de qualité. Cordialement,Chanel Taylor, Operations Manager

Liebe Arina, vielen Dank für Ihre positive Bewertung!Es freut uns zu hören, dass Sie die direkte Anbindung unseres Hotels über das Aufzugsystem vom Parkhaus aus schätzen und dass Sie die Erreichbarkeit des Stadtzentrums zu Fuß sowie die Nähe zu öffentlichen Verkehrsmitteln als vorteilhaft empfanden. Wir sind stolz darauf, unseren Gästen eine bequeme Anbindung zu bieten und zugleich einen idealen Ausgangspunkt für die Erkundung von Brüssel zu sein.Hoffentlich entscheiden Sie sich auch bei Ihrem nächsten Aufenthalt in Saint-Gilles wieder für uns.Herzliche Grüße,Chanel Taylor, Operations Manager

Dear Hans,Thank you for this positive review of your stay with us.We're thrilled to hear that you appreciated the clean and spacious accommodations, as well as the attention to detail throughout our hotel. It's wonderful to know the design of our public spaces resonated with you, creating a welcoming atmosphere. Your kind words about our breakfast buffet, complete with prosecco, are much appreciated; we strive to provide a delightful start to the day for our guests.We look forward to welcoming you back in the future.Kind regards,Chanel Taylor, Operations Manager

Dear Catrina,Thank you for taking the time to share your comments.We're delighted to hear that you found the bar and reception area to be a comfortable social hub, and it's great that our Penta Plus rooms provided you with the comfort and space you desired. Our convenient location near Louise Metro station is indeed perfect for exploring the city and accessing the ING Arena with ease. We regret to hear that your experience with our bar staff did not meet your expectations. We pride ourselves on our Pentalounge's service and will look into this matter. Additionally, while our rooms typically feature a clothes rack, we apologize if this was not properly provided in your room.We're pleased that the overall cleanliness and amenities of our hotel contributed positively to your stay, and we value your feedback on these aspects.We sincerely hope that you will return on another occasion in the future. All the best,Chanel Taylor, Operations Manager

Dear Samy, Thank you for taking the time to share your review.We're glad to read that our central location met your expectations, offering convenient access to the many sights and experiences of the city.We take note of your concerns regarding room cleanliness and hotel condition; rest assured that our daily housekeeping and stringent cleaning procedures are designed to maintain high standards. In regards to the service, we aim to provide a friendly and efficient experience, and we're sorry if we fell short this time. As for the room amenities, we appreciate your feedback and would like to highlight our commitment to comfort, featuring sustainable Zenology amenities and other conveniences.We hope the positive aspects of your stay encouraged you to explore our varied facilities, including the 24/7 Pentalounge and our well-equipped fitness center.We look forward to welcoming you back in the future.Best regards,Chanel Taylor, Operations Manager

Dear William,Thank you for taking the time to share your feedback.We're glad to hear that you found our gym well-equipped, the shower pressure to your liking, and the bed comfortable, all of which are aspects we take great pride in. We regret to hear about the unusual odours and any discomfort caused during your stay. Please rest assured that our team is committed to maintaining a clean and welcoming environment for all guests. We also offer additional pillows upon request to ensure a restful night's sleep. As for the disturbance you experienced, your safety is of utmost importance to us, and our team is available 24/7 via the WhatsApp service to assist with any concerns or requests, though we understand this should have been communicated more clearly upon your arrival. We value your feedback and while we don't offer in-room phones, we are taking your comments into consideration as we continually strive to improve the guest experience. Please accept our apologies for any delay in responding to your complaint, as it is never our intention to make our guests feel unheard.We hope you will consider staying with us again in the future. Best regards,Menno de Richemont, Regional Director Belgium

Dear Letizia,Thank you for this great feedback about your recent stay.We're thrilled to hear you found the bed comfortable and the rooms spacious. Our aim is to provide guests with exceptional sleep quality, and it seems we've succeeded with our premium bedding and larger-than-life beds. It's also wonderful to know that the shower made a positive impression; our rainfall showers are indeed one of the special features we love to offer. While you've mentioned the excellent bathroom service, we'd like to note that maintaining impeccable cleanliness is a top priority for us, and our team works diligently to uphold stringent cleaning procedures for the comfort and satisfaction of our guests.We look forward to the pleasure of welcoming you back. Many thanks again,Menno de Richemont, Regional Director Belgium

Cher Marcel,Merci pour cette appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,Menno de Richemont, Regional Director Belgium

Cher Laurent,Merci de nous faire part de votre retour d’expérience positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir une nouvelle fois pour une expérience toujours de qualité. Cordialement,Menno de Richemont, Regional Director Belgium

Dear Anthony,Thank you for taking the time to share your feedback.We're pleased to hear you found our hotel foyer clean and our bar area to your liking. It's delightful to know that the overall cleanliness and tidiness of our rooms met your expectations. However, we regret to hear that the mattress comfort and noise levels did not contribute to a restful night's sleep. While we do our best to ensure a quiet environment and our rooms are equipped with double glazed windows, we understand that sensitivity to noise can vary greatly between guests. For future stays, we recommend requesting a room on a higher floor or at the backside, as these tend to be quieter.We hope to welcome you back. Best wishes,Menno de Richemont, Regional Director Belgium

Cher Paul,Merci de nous faire part de votre retour d’expérience.Nous sommes heureux que votre séjour parmi nous et la propreté aient été très satisfaisants.Au plaisir de vous revoir très prochainement,Menno de Richemont, Regional Director Belgium

Cher Cédric,Merci pour cet aimable commentaire.Nous sommes ravis de lire que vous avez apprécié l'atmosphère moderne et conviviale de notre Pentalounge, ainsi que le calme qui y règne. Votre satisfaction concernant la propreté de la chambre, l'état de l'hôtel ainsi que la qualité de nos services et de nos équipements nous honore et reflète notre engagement à offrir une expérience exceptionnelle à nos hôtes.Au plaisir de vous recevoir à nouveau,Menno de Richemont, Regional Director Belgium

Cher Stephane,Merci pour votre sympathique commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons vous recevoir à nouveau. Bien cordialement,Menno de Richemont, Regional Director Belgium

Dear Rhian,Thank you for taking the time to review your stay.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We hope you will return for another memorable stay.Best wishes,Menno de Richemont, Regional Director Belgium

Cher Soliman,Merci pour cette excellente appréciation.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Nous serions ravis de vous accueillir à nouveau. Cordialement,Menno de Richemont, Regional Director Belgium

Cher Simon,Merci pour ce commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Menno de Richemont, Regional Director Belgium

Dear Eleni,Thank you for sharing this positive review.We're thrilled to hear that our lobby provided the perfect ambiance for both work and relaxation during your stay. It is indeed designed to be a versatile space for our guests. Our team is delighted to know that you found the room cleanliness, hotel condition, service, and amenities to be exemplary. We pride ourselves on our modern, trendy, and cosy decor, as well as our commitment to providing sustainable amenities by Zenology for the comfort and convenience of our guests.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards,Menno de Richemont, Regional Director Belgium

Cher Antonio,Merci de nous faire part de votre retour d’expérience.Nous nous réjouissons que votre séjour dans notre établissement se soit parfaitement bien déroulé. Merci de mentionner le confort et la propreté de votre chambre.Au plaisir de vous revoir très prochainement,Menno de Richemont, Regional Director Belgium

Dear Guest,Thank you for taking the time to share your feedback.We're delighted to hear that you were impressed with our hotel's condition and the service provided by our team. Our aim is to ensure every visitor enjoys a comfortable and memorable stay. Regarding the temperature in the room, we apologize if it fell short of your comfort expectations. Our rooms are indeed equipped with individual air conditioning units that allow guests to adjust the temperature to their preference. For future visits, please don't hesitate to reach out to our staff for any assistance in setting the right temperature for your room or to request extra bedding for added warmth.We hope to be able welcome you back on a future visit. Kind regards,Menno de Richemont, Regional Director Belgium

Cher hôte,Merci pour votre commentaire.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Nous espérons avoir le plaisir de vous recevoir à nouveau. Bien à vous,Menno de Richemont, Regional Director Belgium

Dear Ed,Thank you for taking the time to share your feedback.We're delighted to hear that you found our room amenities satisfactory, and we hope the sustainable amenities by Zenology, our premium rain shower head, and comfortable beds enhanced your experience. We also appreciate your acknowledgment of our hotel's condition, as we strive to maintain a welcoming and stylish environment for our guests. However, we're concerned to hear about the issues you faced with housekeeping and service. Please rest assured that we have stringent cleaning procedures in place and we typically receive positive remarks about our staff's friendliness and efficiency. We regret that we missed the mark during your visit. Regarding your experience with the room cleanliness and the replenishment of coffee and milk, our team is committed to ensuring each guest has a comfortable and well-appointed room, and we apologize if this was not fully met in your case. We also take note of your comment on the request for pillows and are looking into how we can avoid such oversights in the future.The whole team hope to have the pleasure of seeing you again. Best wishes,Menno de Richemont, Regional Director Belgium

Gentile Giancarlo,Grazie per aver recensito il nostro hotel.Siamo lieti di sapere che ha apprezzato il servizio offerto dal nostro staff e la pulizia delle stanze, aspetti su cui poniamo particolare attenzione per garantire un soggiorno piacevole ai nostri ospiti. Ci dispiace, invece, per la Sua osservazione riguardo l'illuminazione dei corridoi e le tende non completamente oscuranti. Vorrei assicurarle che la soddisfazione dei nostri ospiti è la nostra priorità e prendiamo seriamente in considerazione ogni feedback per migliorare continuamente l'esperienza presso la nostra struttura. Per quanto riguarda i corridoi, il nostro design interno punta a creare un'atmosfera moderna ed accogliente, mentre per le tende, abbiamo scelto soluzioni che generalmente garantiscono la privacy e il comfort dei nostri ospiti. Tuttavia, comprendiamo che la percezione del comfort è personale e inviteremo il nostro team a valutare le sue osservazioni.In attesa di poterla accogliere di nuovo presso il Pentahotel Brussels City Centre, le porgiamo i nostri cordiali saluti.Menno de Richemont, Regional Director Belgium

Hola Fernando,Le agradecemos por tomarse el tiempo de escribir sobre su experiencia.Nos complace enormemente que haya encontrado la limpieza de nuestras instalaciones inmejorable, algo en lo que nos esforzamos diariamente para ofrecer el más alto estándar a nuestros huéspedes. Es reconfortante saber que la amabilidad de nuestro equipo de recepción contribuyó a que su estancia fuera agradable; ellos son el corazón de nuestro servicio de hospitalidad y siempre están dispuestos a asistir con una sonrisa. Agradecemos sus amables palabras sobre la comodidad de la habitación y la condición del hotel, reflejo de nuestro compromiso por brindar un ambiente moderno, acogedor y de estilo.Esperamos volver a hospedarle en otra ocasión. Cordialmente,Menno de Richemont, Regional Director Belgium

Beste Jacky, Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.Menno de Richemont, Regional Director Belgium

Cher hôte,Merci pour cet aimable commentaire sur notre établissement.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Ce serait un plaisir de vous recevoir pour une autre expérience de qualité.Bien à vous,Menno de Richemont, Regional Director Belgium

Dear Maren,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would be glad to have you return for another memorable stay.Best wishes,Menno de Richemont, Regional Director Belgium

Sehr geehrter Thomas,vielen Dank für Ihren positiven Kommentar!Es begeistert uns, dass bei Ihrem Aufenthalt in unserem Hotel keine Wünsche offen geblieben sind und dass Sie unsere nette Atmosphäre hervor gehoben haben. Und mit unserem leckeren Frühstück konnten Sie sicher gut in den Tag starten.Schön wäre es wenn wir Sie in der Zukunft nochmal begrüssen dürfen, mit freundlichen Grüßen.Menno de Richemont, Regional Director Belgium

Dear Guest,We would like to thank you for this positive review of your experience in our hotel.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We will be sure to let our team members know how much of an impact they made on your experience.We are delighted to know that you appreciated our convenient location.We hope to welcome you back.Best wishes,Menno de Richemont, Regional Director Belgium

Dear Georgios,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Menno de Richemont, Regional Director Belgium