4/10 แย่
Qiqing
เดินทางกับครอบครัวและเด็กเล็ก
17 พ.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Firstly, upon arrival, I was met with a front desk staff that displayed a shocking level of rudeness and condescension. Most of the employees at the front desk were full of attitude and spoke to me in a disparaging manner. This behavior is unacceptable in any customer service context. The only exception was one lady whose professionalism and courteous demeanor were the sole reasons the conversation did not escalate further. I commend her for her excellent service amidst such negativity.
Additionally, the room assigned to us reeked of cigarette smoke. This was particularly distressing as I was traveling with my young child, who mistakenly thought the odor was mint. This oversight in maintaining a non-smoking room not only reflects poorly on the hotel’s standards but also posed a potential health risk.
The breakfast provided was equally disappointing, with only two options available. The limited choice and the quality of the food were far below the standard one would expect. Moreover, the attitude of the breakfast service staff compounded the issue. They were unprofessional, followed me around the dining area, and frequently yelled at their colleagues, creating a chaotic and uncomfortable atmosphere.
Overall, my experience at your hotel was disgraceful. The lack of professionalism and poor quality of services provided have left a lasting negative impression. I had hoped for a pleasant and relaxing stay but instead encountered numerous issues that marred my visit.
Qiqing
เข้าพัก 1 คืน, พฤษภาคม 2024