Dear Stephen, I am glad you had an excellent stay at Lancaster House, and that you enjoyed the personalized service we provide, as well as the comfort of your suite. I hope to welcome you back in the future.

Dear Yuccely, thank you for your comments. I am pleased you had an excellent experience at Lancaster House, and that you enjoyed both the comfort and cleanliness as well as the personalized service we provide. I hope to welcome you back in the near future.

Dear Brian, thank you for your comment. I am pleased you had an excellent stay with us, and you enjoyed the personalized service we provide. I hope to welcome you back in the future.

Dear Jose, thank you for your review. I am glad everything was great during your stay but regret the inconvenience you experienced with the room location. I appreciate your feedback and will take it into consideration for future improvements.

Dear Thais, I am glad you enjoyed your stay with us, especially the personalized service we provide. I hope to welcome you back.

Dear Ronald, thank you for your comments. I am pleased you enjoyed the personalized service we provide, as well as the comfort of your suite and the breakfast buffet. I hope to welcome you back in the future.

Estimada Maria Eugenia, Lamento que no tuviera la estadia que esperaba, me hubiera gustado saber en que fallamos para asi poder mejorar.

Dear Walquiria, I am glad you had an excellent stay with us and hope to welcome you back.

Dear Pablo, thank you for your review. I am glad you had a comfortable stay with us. I am sorry that your 45 square meter (520 sq feet) Junior Suite was small. I hope to welcome you back so you may enjoy one of our Master suites with 82 sq meters.

Dear Shannan, I am pleased you had an excellent experience at Lancaster House and that you enjoyed the breakfast buffet as well as the jacuzzi. I am glad you liked our neighborhood and that you were pleased with the personalized service we provide. I am glad you chose us as your hotel in Bogota and hope to welcome you back in the future.

Dear Vivian, I am glad you enjoyed your stay with us, and hope to welcome you back.

Dear Brian, thank you for your comment. I am pleased you had an excellent stay with us. I hope to welcome you back in the future.

Estimado Juan, agradezco su comentario. Me place que tuviera ina excelente experiencia en Lancaster House y que disfrutara tanto de nuestra ubicacion, como de la ampllitud y limpieza de su suite y del servicio personalizado que brindamos. Espero poder darle nuevamente la bienvenida.

Dear Ruben, thank you for your comments. I am pleased that we are your preferred hotel when visiting Bogota. I'm glad you enjoy the personalized service we provide, and I hope to welcome you back soon.

Estimado Diego, agradezco su comentario. Me place que tuviera una excelente experiencia en Lancaster House y que disfrutara del servicio personalizado que brindamos. Espero poder darle nuevamente la bienvenida.

Dear Lord Daniel, Thank you for your comment. I am glad you enjoyed the friendly staff as well as the sauna. Regarding your meeting, for security purposes non guests are not allowed to be in the suites after 10pm, however, as and it was explained, non-guests may be in the hotel, in any of the common areas where you could have continued your meeting as there are several quiet places.

Dear Fanny, I am pleased you enjoyed your stay with us and hope to welcome you back in the future.

Estimado Francisco Xavier, gradezco sus comentarios. Me place que usted y su familia tuvieron una excelente experiencia en Lancaster House. Espero poder darles nuevamente la bienvenida.

Dear Judith, thank you for your comment. I am pleased you enjoyed your stay with us, especially the breakfast buffet and the personalized service we provide. I hope to welcome you back in the future.

Estimado Freddy, agradezco su comentario. Me place que tuviera una excelente experiencia en Lancaster House y que disfrutara del servicio personalizado que brindamos. Espero poder darle nuevamente la bienvenida.

Der Sara, thank you for your comment. I am thrilled you feel at home every time you stay with us. I am glad we are your preferred hotel when coming to Bogota. I hope to welcome you back very soon.

Estimado Ronny, lamentamos que no su estadia no fuera lo que esperaba. El equipo estuvo siempre presto a darle solucion a sus peticiones.

Estimado Jesus Daniel, gracias por calificarnos. Me place que tuviera una excelente experiencia en Lancaster House. Espero poder darle nuevamente la bienvenida.

Estimada Laura Anais, agradezco sus comentarios. Me place que tuviera una excelente experiencia en Lancaster House y que disfrutara tanto de la amplitud y comodidad de su suite, como del servicio personalizado que brindamos. Espero poder darle nuevamente la bienvenida.

Dear Jaszmin, thank you for your comment. I am thrilled everything went well and you had an enjoyable time at Lancaster House. I hope to welcome you back in the future.

Estimado Jair, Gracias por compartir su experiencia en Lancaster House. Me complace saber que disfruto tanto del servicio personalizado que brindamos, como de nuestras instalaciones y del buffet de desayuno que ofrece una gran variedad de opciones. Espero poder recibirlo nuevamente en el futuro.

Dear Hiram, Thank you for your comments. I am pleased you enjoyed the personalized service we provide and enjoyed our premises. I hope to welcome you back in the future.

Dear Jeffrey, thank you for your comment. I am pleased you enjoyed your stay with us, and everything was wonderful. I hope to welcome you back on your next visit to Bogota.

Estimada Maria Angelica, agradecemos sus comentarios. Nos place que disfrutara de las excelentes comodidades que tenemos, en especial de las camas de sus suite. Esperamos poder darle nuevamente la bienvenida.

Estimado Edgar, me alegra saber que la ubicación del hotel es conveniente con relación a su oficina. Sin embargo, lamento que tuviera problemas con los beneficios de tu condición de VIP. Como VIP Premium se le otorgo todo lo que esta dentro los beneficios como WiFi, Sesión de sauna y descuento del 50% en sesión de jacuzzi. Así mismo se le explico que existen otros beneficios que de acuerdo con el programa, se dan cuando hay disponibilidad. En las fechas en que usted se alojó en el hotel estuvimos en ocupación total, por lo cual no había disponibilidad. De todas maneras estaremos en contacto con Expedia para aclarar que beneficios le mencionaron que recibiría y no recibió.

Dear Martin Paul, thank you for your comments. I am pleased you had a superb experience at Lancaster House, and that you enjoyed both the personalized service we provide as well as the comfort of your suite. I hope to welcome you back in the future.

Dear Emanuel, thank you for your comments. I apologize for the inconveniences you experienced during your stay. We will address the issues with the kitchen staff to ensure faster and higher quality food service, as well as reinforce our payment record keeping avoiding misunderstandings. I appreciate your feedback and hope to provide a better experience for you in the future.

Dear Juan, thank you for your comments. I am pleased everything was good during your stay at Lancaster House. I hope to welcome you back in the future.

Estimado Jose, agradezco sus comentarios. Me place que tuviera una excelente experiencia en Lancaster House y que disfrutara tanto de nuestra ubicacion e instalaciones, como de la oferta gastronomica. Espero poder darle nuevamente la bienvenida.

Dear Jorge, thank you for your comments. I am pleased you enjoyed your stay with us, especially the personalized service we provide, and the breakfast buffet. I hope to welcome you back.

Dear Maria Del C, thank you for rating us. I am pleased you had an excellent experience with us and hope to welcome you back.

Dear Stephen, thank you for rating us. I am pleased you had an excellent experience with us and hope to welcome you back.

Estimado Ignacio, lamento que no tuviera la experiencia que esperaba. me hubiera gustado saer en que fallamos, para asi poder mejorar.

Cher Anthony, merci pour vos commentaires et suggestions, dont nous tiendrons compte. Je suis heureux que vous ayez apprécié le service personnalisé que nous offrons.

Dear Sara, thank you for your comments, I am pleased to read that you will always come back to Lancaster House. I am glad you have been able to see the changes we are making. We value our guests' comments and use them to always improve the service we provide. I appreciate your suggestion for our bedding. I hope to welcome you back soon.

Estimado Nacho, Lamento leer que su experiencia no fue satisfactoria. Nos aseguraremos de abordar los problemas mencionados para mejorar la calidad de nuestras instalaciones.

Estimada Mafer, agradecemos que nos haya calificado y esperamos poder darle nuevamente la bienenida.

Dear Jose, thank you for rating us, I am pleased you enjoyed your stay with us, and I hope to welcome you back.

Dear Raymond, thank you for your comments. I am pleased that you have chosen us as your preferred hotel when traveling to Bogota and hope to welcome you back soon to your home away from home.

Estimada Claudia, agradezco que nos haya calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

Estimado Carlos H, agradezco sus comentarios. Me place que tuviera una excelente experiencia en Lancaster House y espero poder darle nuevamente la bienvenida.

Lamento escuchar que su estadía en el Hotel Lancaster House no fue placentera debido a problemas con la factura. El hotel indica que esa responsabilidad recae en Hoteles.com, mientras que Hoteles.com dice que el hotel debe emitirla. Es comprensible su frustración. Estaremos resolviendo esto en poco.

Estimado Armando Josue, agradezco que nos calificara y espero poder darle nuevamente la bienvenida.

Estimada Juliana, agradezco que nos haya calificado. Me place ver que cumplimos con sus expectativas y que disfruto de su estadía con nosotros. Espero poder darle nuevamente la bienvenida.

Dear Olga, thank you for your comments. I am pleased you had the best time at Lancaster House, and that you enjoyed both the personalized service we provide, as well as our restaurants. I hope to welcome you back.