Stayed for graduation. They were super nice. It was crazy expensive but expecte and ended up with a broken sink but they fixed it right away. The room service was terrible. But maybe it was very busy. They barely made the bed but when I said something they fixed right away.
The bathroom mirrors are extremely rough and old. These need to be replaced. The breakfast options were minimal. Only 2 choices of cereal, eggs tasted microwaved. Only 2 types of bread and bagels. The host never refilled the toppings for the oatmeal. Their breakfast compares to cheap motel. I expected better from Hyatt.
rita
เข้าพัก 1 คืน, เมษายน 2024
8/10 ดี
Scott
เดินทางกับครอบครัว
23 เม.ย. 2024
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
I liked the place ! Good spot to stay in Bloomington. Best yet for me at IU
Great location. Nice property with good amenities. At breakfast, please put the silverware in a more accessible location than right next to the hot food where it is very hard to find.
We came to Bloomington for the eclipse, as did many others. Hotel was packed, but everything was clean and ready. The manager was awesome. On site the whole time, answering questions. He even extended the breakfast time a bit, as there were so many people! Breakfast was excellent. Overall, an excellent stay! Thanks!
Excellent property, location and friendly staff.
Parking should have been included, instead of charging $15/day.
The breakfast included was ended by 9am on a Good Friday holiday. Bit surprised to see that the items were not replenished by 8:35am. The selections were not that many. Something the management should think about.
If breakfast were not included, we would have planned accordingly.
Kameswararao
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก James Guy วันที่ 9 เม.ย. 2024
We apologize for the inconvenience and do hope you give us another chance to experience our change.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, James Guy
Room was nice, staff was good. Parking garage is VERY tight, and breakfast was underwhelming. Premade waffles, small single egg and cheese premade omelets, grocery bag bagels, cereals etc.
Hotel is very clean and updated. Front desk staff was nice. Good location and close to many restaurants. You do have to pay for garage parking. Bathrooms have sliding glass doors. I hate that. Not very private. Nice amenities.
Parking garage was not an easy process, very tight.
Checked in late at night, the guy who was at the desk was cursing, at his computer screen. Apparently he was playing a game and my arrival didn’t suit timing wise. He was not pleasant, yet the day time staff was lovely.
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, James
This property was very nice, clean & quiet. It was in a nice location within walking distance of numerous restaurants and bars.
Denise
เข้าพัก 2 คืน, มกราคม 2024
6/10 พอใช้
Gail
เดินทางกับคู่รัก
1 ก.พ. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
Location good. Amenities weak. Lighting and shower poor. Housekeeping only every 3 days!!! Really???
Gail
เข้าพัก 2 คืน, มกราคม 2024
6/10 พอใช้
Andrea
เดินทางกับครอบครัว
29 ม.ค. 2024
ชื่นชอบ: ความสะอาด
Hotel was clean and the room was nice. I had a late check in & when I got there at 1:50am, the man at desk was rude & unfriendly. They put us on the 7th floor, which was no problem until I had to call in the morning because there was no water coming out of the facet in the shower. I called down and she said that they had pipe issues; specifically on the 7th floor. Wasn’t able to take a shower this morning and the water barely ran for us to brush our teeth.