Dear Michael,Thank you for completing this review.We hope to welcome you back again soon.RegardsJamie Evans - General Manager

Dear Mohammed,We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

Dear Jayne,We appreciate the time you have taken to complete this review.We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

Dear Amy,We hope you enjoyed your time with us and will stay with us again soon.RegardsJamie Evans - General Manager

Dear Richard,Thank you for sharing your feedback. We are pleased that you enjoyed your recent stay with us.In relation to not being able to provide you with an invoice prior to check-out, unfortunately VAT invoices cannot be generated until after the night audit is complete. We hope you will stay with us again soon.RegardsJamie Evans - General Manager

Dear Hannah,Thank you for taking the time to share your feedback. We are sorry that the sofa bed did not meet your expectations, please be assured this is something that is currently under review. RegardsJamie Evans - General Manager

Dear Ian,Thank you for taking the time to share your candid review.We appreciate your comment regarding our car parking charges, however, due to our location and inline with most hotels across the UK, we do charge for car parking to both day visitors and overnight guests. Please be assured, our car parking charges are either inline or cheaper than most other airport and convention centre locations, at only 12 per vehicle for overnight visits. It is with great regret to read your recent stay did not meet your expectations. Please be assured your comments are not reflective of those we normally receive. Our reception team are available 24 hours for guest comfort and safety and can be contacted at any time.RegardsJamie Evans - General Manager

Dear Russell,Thank you for sharing your wonderful comments regarding Maddi whom we are sure will be thrilled to have been personally mentioned. We are pleased you enjoyed your experience and hope to see you again soon.RegardsJamie Evans - General Manager

Dear David,We are pleased you and your grandson enjoyed your stay and we hope to welcome you back again soon.RegardsJamie Evans - General Manager

Dear Teerooven,Thank you for choosing to stay with us.We are pleased you were happy with the service our teams provided and hope you will stay with us again soon.RegardsJamie Evans - General Manager

Dear Dzsenifer,We appreciate your time on sharing your feedback and are pleased you were happy with the comfort of your room and service our team provided. In relation to car parking charges, these charges are detailed on hotels.com under the "At a glance" section and also under "Fees and policies" and also on our hotel website. RegardsJamie Evans - General Manager

Dear Harpal,Thank you for rating us with 5 stars and sharing your feedback. We are pleased you enjoyed your time with us and hope you will come back again soon.RegardsJamie Evans - General Manager

Dear Qamar,Thank you for sharing your candid feedback. In relation to the concerns you raised in your recent review we would like to provide some clarification.Firstly, we apologies for any confusion regarding the parking charges. We do charge for parking, and this information is available on our partner booking websites, including the one you used for your reservation on hotels.com. When you navigate to the "At a Glance" section on the provided link (https://uk.hotels.com/ho114424/holiday-inn-birmingham-airport-nec-birmingham-united-kingdom/?chkin2024-01-04&chkout2024-01-05&x_pwa1&rfrrHSR&pwa_ts1703507972727&referrerUrlaHR0cHM6Ly91ay5ob3RlbHMuY29tL0hvdGVsLVNlYXJjaA%3D%3D&useRewardsfalse&rm1a2&regionId575&destinationBirmingham%2C+England%2C+United+Kingdom&destTypeMARKET&selected19390&latLong52.478271%2C-1.89513&sortRECOMMENDED&top_dp67&top_curGBP&userIntent&selectedRoomType238414&selectedRatePlan380917982&expediaPropertyId19390&searchId0e9dc2c8-0dd2-40ed-84f9-e39f6dd714d8), You will find information about parking charges.I understand that during your previous stay on December 31, 2022, the manager made an exception and did not charge you for parking as a goodwill gesture.Regarding the cleaning service charge for your son's incident, we regret any inconvenience caused. Cleaning and sanitizing such incidents incur additional costs for the hotel. We do mention these charges in our policies to cover the expenses associated with maintaining a clean and hygienic environment for all our guests.We genuinely value your feedback, and assure you that we are reviewing our communication processes to ensure that all guests are well-informed about our policies. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.RegardsJamie Evans - General Manager

Dear Andrea,We hope you enjoyed your stay and hope to welcome you back again soon.RegardsJamie Evans - General Manager

Dear Sven,Thank you for rating us with a 10!We hope you enjoyed your stay and will come back again soon.RegardsJamie Evans - General Manager

Dear Joan,We hope you enjoyed your recent stay with us and hope to see you again soon.RegardsJamie Evans - General Manager

Dear Leontine,Thank you for sharing your feedback.We hope you enjoyed your stay and will stay with us again soon.RegardsJamie Evans - General Manager

Dear Cian,Thank you for rating us with an 8.We hope to welcome you back again soon.RegardsJamie Evans - General Manager

Dear John,We appreciate your feedback and hope to see you again soon.RegardsJamie Evans - General Manager

Dear Kylie,Thank you for taking the time to share your feedback.We are pleased you were happy with the service our team provided and hope to see you again soon.RegardsJamie Evans - General Manager