Dear Alexandra,Thank you for this great feedback about your recent stay.It is truly rewarding to know that our central location provided you with the convenience to explore the best of both the Old and New towns, and that you found solace by the river and Bilboat pier. Our team at Mercure Bilbao Jardines de Albia is committed to delivering exceptional service, and it is gratifying to hear that they were instrumental in making your stay enjoyable.The spaciousness and brightness of your room are aspects we take great pride in, and we are glad they contributed positively to your experience. Your remarks on the room's cleanliness and the overall condition of our hotel reinforce our dedication to maintaining high standards.Thank you for recognizing our room amenities, which are designed to provide a comfortable and convenient stay for our valued guests like you. We are pleased to have met your expectations in every aspect of your visit.We all look forward to welcoming you back in the future.Kind regards,Sito Pons, General Manager

Dear David,Thank you very much for this kind review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding our high standards. We are delighted that you had such a pleasant experience, and we thank you for your many compliments. We are pleased to know that our location was convenient for you.We hope to welcome you back in the future.Best wishes,Sito Pons, General Manager

Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre positiven Eindrücke mit uns zu teilen.Wir freuen uns außerordentlich, dass Sie unser vielfältiges und schmackhaftes Frühstücksbuffet hervorgehoben haben. Es ist unser stetiges Bestreben, den Aufenthalt unserer Gäste so angenehm wie möglich zu gestalten, und es scheint, dass wir dieses Ziel während Ihres Besuchs im Mercure Bilbao Jardines de Albia erreicht haben. Ihre lobenden Worte über die Sauberkeit der Zimmer, den Zustand des Hotels, die Qualität unseres Services und die Ausstattung der Zimmer sind für uns eine wertvolle Bestätigung unserer täglichen Arbeit.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen GrüßenSito Pons, Hoteldirektor

Dear Marko,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our convenient location and the variety of options available at our breakfast buffet. Regarding the temperature in your room, we regret to hear that the heating was not to your comfort level. While we are unable to individually regulate room temperatures, we do offer heaters on request and encourage guests to inform the reception of any discomfort for immediate assistance. We are also pleased to know that you found the room cleanliness, overall hotel condition, service, and room amenities to meet your expectations and contribute to a pleasant stay.We hope to welcome you for an improved experience in the future. Best regards,Sito Pons, General Manager

Dear Robbe,Thank you for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you again. Best regards,Sito Pons, General Manager

Dear Linda,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.We are happy that you found our location to be ideal for your needs, and your room comfortable and spacious.We look forward to seeing you again on your next stay.Best wishes,Sito Pons, General Manager

Estimado Sebastián,Nos encanta conocer su opinión destacando la labor de todo nuestro equipo. Como ha podido comprobar, trabajamos a diario para ofrecer una atención profesional y cercana, y nos encanta haber podido ofrecerle una buena experiencia.Esperamos volver a recibirle en otra ocasión. Saludos cordiales,Sito Pons, Director general

Dear Paul,Thank you for your positive review.We're delighted to hear that you found our location convenient and the hotel to your satisfaction in terms of cleanliness and service. Our team strives to maintain the highest standards, and your positive feedback is a testament to their efforts. We regret that the bed did not meet your comfort expectations. We're committed to guest satisfaction and would like to note that our mattresses are of good quality, and we're always ready to address any discomfort if informed at reception.We would be delighted to welcome you back on another occasion. All the best,Sito Pons, General Manager

Dear Cristina,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that our lobby bar with its selection of pintxos and drinks was a highlight of your stay. Our team strives to provide excellent service, and it's rewarding to know we've succeeded. Regarding the noise disruption you experienced, we apologize for any inconvenience. While our hotel rooms are equipped with double glazing to minimize noise levels, we understand that the vibrancy of the surrounding area on weekends can sometimes be more noticeable. Rest assured that we continually seek ways to ensure our guests' comfort.We hope to be able to welcome you back. Kind regards,Sito Pons, General Manager

Gentile Alice,Grazie per averci fatto conoscere la sua opinione.Apprezziamo la menzione riguardo la qualità della nostra prima colazione, preparata quotidianamente con materie prime fresche e genuine e con un'ampia varietà di scelta in grado di soddisfare al meglio i gusti e le diverse esigenze alimentari dei nostri ospiti.Saremo lieti di poterla accogliere di nuovo presso il Mercure Bilbao Jardines de Albia in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Sito Pons, Direttore generale

Dear Georgios,Thank you for this positive review of your stay with us.We're thrilled to hear that you enjoyed the SPA and found its offerings to your satisfaction. It's wonderful that our location was ideal for exploring nearby attractions such as the Guggenheim Museum.We look forward to welcoming you back.Kind regards,Sito Pons, General Manager

Dear Clifford,Thank you for taking the time to review your stay.We're delighted to hear that you found your bedroom to be large, comfortable, and very quiet, reflecting our dedication to providing a peaceful atmosphere. It's wonderful to know that our location offered you convenience to nearby attractions and that our breakfast met your expectations with its variety. Our staff will be pleased to learn that their friendly and helpful service contributed positively to your stay. Regarding the transportation details from the airport, we appreciate your suggestion and will consider enhancing our directions for future guests to ensure a smooth arrival experience.It would be a pleasure to welcome you again. Best regards,Sito Pons, General Manager

Dear Sébastien,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again on another occasion.Best wishes,Sito Pons, General Manager

Estimado Daniel,Le agradecemos que compartiera su favorable valoración.Su apreciación nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. ¡Gracias por elegirnos!Esperamos volver a verle muy pronto. Un cordial saludo,Sito Pons, Director general

Estimada Alexandra,Muchísimas gracias por su excelente valoración.Es con gran satisfacción que le agradecemos su inmejorable apreciación. Ha sido un placer hospedarle y devolverle la confianza depositada en nosotros con una magnífica experiencia.Sin duda, será un placer recibirla de nuevo muy pronto en su próxima visita.Un cordial saludo,Sito Pons, Director general

Estimada Andrea,Le agradecemos que dedicara un momento a compartir su positiva valoración.Su favorable apreciación nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. ¡Gracias por elegirnos!Feliz Navidad, esperamos que vuelva a visitarnos en un futuro. Un saludo muy cordial,Sito Pons, Director general

Beste Alina,Bedankt voor uw feedback.Het doet ons goed te lezen dat u onze kamers netjes en schoon vond en ons personeel vriendelijk en behulpzaam. We zijn ook blij te horen dat onze internetverbinding aan uw verwachtingen voldeed en het u in staat stelde om te streamen. Wat betreft het ontbijt, het is fijn dat u de variëteit en verzorging ervan waardeerde. Wat betreft uw opmerkingen over de badkamer, we bieden onze verontschuldigingen aan voor het ongemak dat u ervaren heeft. We nemen uw feedback serieus en streven ernaar om onze faciliteiten en diensten continu te verbeteren.Een volgende keer staan we weer graag voor u klaar.Met vriendelijke groet,Sito Pons, General Manager

Dear John,Our sincerest thanks for this positive review of your stay at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon, Best regards,Sito Pons, General Manager

Dear John,Thank you for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on another occasion.Best wishes,Sito Pons, General Manager

Estimado huésped,Agradecemos profundamente su amable reseña y nos alegra saber que su estadía fue de su agrado.Nos complace que haya encontrado el alojamiento de su satisfacción, siempre nos esforzamos por ofrecer habitaciones limpias y confortables. También es un placer saber que disfrutó de nuestro variado desayuno buffet, donde nos esmeramos en ofrecer opciones frescas y de calidad, incluyendo opciones sin gluten para nuestros huéspedes.Nos enorgullece que el servicio proporcionado haya cumplido con sus expectativas, nuestro equipo trabaja incansablemente para ofrecer una experiencia excepcional a todos nuestros visitantes.Esperamos tener el honor de recibirlo nuevamente en su próxima visita,Sito Pons, Director general

Gentile Cinzia,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato la posizione strategica del nostro hotel, a breve distanza dal celebre museo Guggenheim e dal vibrante centro di Bilbao. Il nostro personale è sempre pronto a offrire un servizio attento e cordiale per garantire un soggiorno piacevole e ci fa piacere che abbia evidenziato la qualità del loro servizio.Ci dispiace apprendere che la qualità della biancheria non sia stata all'altezza delle sue aspettative. La cura dei dettagli è fondamentale per noi, e ci impegniamo costantemente per garantire standard elevati in ogni aspetto del soggiorno dei nostri ospiti.Saremo lieti di poterla accogliere di nuovo presso il Mercure Bilbao Jardines de Albia in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Sito Pons, Direttore generale

Dear Paola,Thanks for this kind review.We're delighted that you found our central location to be convenient for your stay, and it's great to know our efforts to provide comfortable accommodations have been well received. Thank you for acknowledging the cleanliness of our rooms; our team works diligently to maintain high standards. We also appreciate your compliments on our service, as we strive to offer an exceptional experience for every guest. It's gratifying to hear that you found the amenities in our rooms satisfactory, and we're always looking for ways to enhance our guest experience.Thank you again; we hope to welcome you back soon.Kind regards,Sito Pons, General Manager

Dear Dale,Thanks for taking the time to review your visit to our hotel.We're delighted to hear that our central location and attentive team were highlights of your stay, and that you found the cleanliness and maintenance of our rooms to be satisfactory. The exceptional soundproofing is indeed one of the features we are proud of, ensuring a peaceful environment within our urban setting. We acknowledge the discomfort you experienced due to the room temperature and appreciate your patience as we attempted to address this. Our air conditioning system is currently set to winter mode, and we are sorry we did not fully resolve the issue for you. We are looking into more solutions to enhance our guests' comfort in all seasons. We also recognize the disturbance from external noise when the window is open and are pleased that our double-glazed windows are effective when closed. Your experience is invaluable to us, and we are committed to improving our amenities and services to ensure a comfortable stay for all our guests.We hope that you will return on a future occasion. Best regards,Sito Pons, General Manager

Dear Dominik,Thank you for taking the time to share your feedback.We understand the importance of a restful night's sleep and regret to hear that noise from the surrounding area disturbed your peace. Our hotel is equipped with double-glazed windows to minimize street noise, and we also offer interior quiet rooms upon request to ensure a more tranquil environment for our guests. However, these are subject to availability and we are sorry that none were available during your stay.We acknowledge your concerns about room cleanliness and condition and take them seriously as they are not reflective of our high standards. We are continuously working on maintaining and improving our facilities to enhance the guest experience. We apologize for any inconvenience you experienced and will address your feedback with our team to ensure we are consistently providing the level of service expected by our guests.We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards,Sito Pons, General Manager

Dear Mark,Thank you for such a positive review of your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be an absolute pleasure to welcome you again in the future. Best regards,Sito Pons, General Manager

Dear Patrick,Thank you for positively reviewing your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Sito Pons, General Manager

Apreciado huésped,Nos ha encantado tenerle alojado con nosotros y le damos las gracias por dedicar unos minutos a comentar su reciente experiencia.Nos alegra saber que la ubicación de nuestro hotel fue de su agrado, ya que nos encontramos cerca de lugares de interés y del centro de la ciudad.Lamentamos que algunos aspectos de su estancia no hayan sido de su total satisfacción. Apreciamos sus comentarios y tomaremos en cuenta sus observaciones para seguir mejorando nuestros servicios y la experiencia de nuestros huéspedes. Nos esforzamos por ofrecer un ambiente cómodo y agradable para todos nuestros clientes.Esperando volver a hospedarle en otra ocasión, le enviamos nuestros más cordiales saludos,

Dear David,Thanks for your feedback.We are delighted to hear that you found our location convenient and central, making it easy for you to explore the city. It's great to know that you enjoyed our spacious rooms and tasty breakfast selection.We appreciate your feedback regarding the gym facilities. We understand the importance of a well-equipped gym for our guests and will take your comments into consideration for future improvements. We apologize for any inconvenience this may have caused during your stay.We look forward to seeing you again. Best wishes,

Querido José,Su valoración nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente,Sito Pons, Director general

Dear Jayasheela,Thank you for this positive review.We are delighted to hear that you had a good stay. It's great to know that you appreciated our convenient location, close to the shopping area, old town, Guggenheim Museum, and the airport bus.We look forward to welcoming you back on a future visit.Kind regards,

Estimado Fabricio,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros.Nos hubiera gustado conocer más a fondo su opinión.Esperamos verle nuevamente. Atentamente,Sito Pons, Director general

Dear Maria,Thank you for this kind review about your recent visit.We are thrilled to hear that our staff made a great impression on you and that you appreciated our high standards. We are also glad that you enjoyed our prime location, which offers easy access to many attractions and conveniences.We hope to see you again soon.Kind regards,

Dear Chantal,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to see you again on a future visit.Kind regards,Sito Pons, General Manager

Dear Stephen,Thank you for positively reviewing your experience.We are grateful for your kind remarks and for highlighting our location. We will be sure to let our team members know how much of an impact they made on your experience.We hope to see you again in the future.Kind regards,Sito Pons, General Manager

Dear Philippe,Thank you very much for this kind review of your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We would be delighted to welcome you back on another occasion.Kind regards,Sito Pons, General Manager

Dear Till,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back again in the future. Best wishes,Sito Pons, General Manager

Dear Xavier,Thank you so much for your positive feedback following your stay.We are delighted to hear that you appreciated our excellent location and found our staff great. Our central location allows guests to easily explore the city and its attractions, and our team is always ready to assist with any needs.We look forward to welcoming you back on your next visit to our hotel. Best regards,Sito Pons, General Manager

Dear Xavier,We appreciate the time you took to provide this review.We are delighted to hear that you appreciated our excellent location and the great service provided by our staff. Our team works hard to ensure that our guests have a pleasant stay, and your kind words are truly appreciated.We hope to have the opportunity to welcome you back in the future for another enjoyable stay.Please do not hesitate to visit us again, Warm regards,Sito Pons, General Manager

Beste Suzanne,Bedankt voor uw positieve reactie.We zijn blij te horen dat u onze locatie in de stad en de nabijheid van openbaar vervoer en restaurants op prijs stelde. Fijn dat u tevreden was met de netheid van uw kamer en de goede douche. Ook zijn we verheugd dat u ons ontbijt prima vond.Een volgende keer staan we met genoegen weer voor u klaar.Hartelijke groet,

Dear Carole,Thank you for such a positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,Sito Pons, General Manager

Beste Marleen,Dank u voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Sito Pons, General Manager

Dear Nicola,Thank you for this positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back for another excellent experience with us. Kind regards,Sito Pons, General Manager

Estimada Cristina,Gracias por sus excelentes comentarios.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Sito Pons, Director general

Apreciada Jennifer,Nos complace haberle podido otorgar una grata experiencia en nuestro alojamiento y que nos haya dado por ello la máxima puntuación, cosa que le agradecemos.Por otro lado, agradecemos que destaque nuestro buen servicio y nos alegramos de saber que todo estuvo a su gusto.Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente,Sito Pons, Director general

Gentile Giorgio,Grazie per averci fatto conoscere la sua opinione.Ci fa piacere sapere che il suo soggiorno sia stato in generale positivo, tuttavia ci dispiace per l'isolamento acustico non ottimale della stanza. Abbiamo preso nota della sua considerazione e ne terremo conto per migliorare ulteriormente questo aspetto della nostra proposta.Con la speranza di riaverla nuovamente come nostro ospite presso il Mercure Bilbao Jardines de Albia, le porgiamo i nostri più cordiali saluti.Sito Pons, Direttore generale

Gentile Fausto,La ringraziamo per aver recensito la nostra struttura.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e le sue parole, oltre ad essere una grande gratificazione, ci incoraggiano a proseguire su questa strada.Con la speranza di riaverla nuovamente come nostro ospite presso il Mercure Bilbao Jardines de Albia, le porgiamo i nostri più cordiali saluti.Sito Pons, Direttore generale

Dear Iñaki,Thank you very much for this kind review of your recent stay.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Sito Pons, General Manager

Estimado Pablo,Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Muchísimas gracias por su confianza y sepa que estaremos a la espera de recibir la grata noticia de su vuelta. Un saludo muy cordial,Sito Pons, Director general