We stayed for three nights. The main asset was convenience, the train station, town centre and main tourist sites were easily walkable. The room was clean, modern, good bathroom, nice in every way. Staff were pleasant and helpful, though sometimes inexperienced and lackadaisical in the bar/tea bar. It's in a converted row of Georgian houses, so getting to bedrooms was awkward, but there were a few accessible rooms at the lower levels. Astonishingly, for a 4 star hotel, it doesn't have a full service restaurant, but a tea bar which has a nice bit of cordoned off pavement at the front that is often sunny, but there are many restaurants/bars nearby. Very limited menu basically of snacks and sandwuches, and astonishingly again on a non-holiday weekend they ran out of several of what are probably the most popular wines - ordering a drink on Sunday evening, I was on to my fourth choice before they could provide. They could not offer standard things like port, and many of the younger (student?) servers had no idea what they were doing.