Dear Sean,We apologize for the disappointment you experienced upon arrival. It's disheartening to hear that the condition of your room did not meet your expectations, despite the promising pictures during booking. We take cleanliness and maintenance seriously, and we regret any oversights that occurred. Your feedback is crucial, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Julie ToscanoGeneral Manager

Dear Thomas,Thank you for your feedback and the high rating! We're glad to hear that you found our hotel easy to locate, with convenient parking and a straightforward check-in process. It's wonderful that Brenda was able to assist you during your stay. We're pleased that our location near shopping, dining, and the freeway outlets suited your needs for the drift racing event. We're delighted you enjoyed our breakfast options and had a relaxing time at the pool with its fun waterfall. Your feedback about the room feeling stuffy is noted, and we'll look into ways to improve ventilation for future guests. We hope to welcome you back for another enjoyable stay soon!Sincerely, Julie ToscanoGeneral Manager

Dear Peter,We're thrilled to hear that you've enjoyed your stay with us once again! It's always a pleasure to welcome back returning guests like you. We're glad to hear that your wife enjoys shopping in the area as well. If there's anything specific you'd like us to do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon.Sincerely, Julie ToscanoGeneral Manager

Dear Maria,We apologize for the discomfort caused by the noise and the unpleasant smell in the rooms during your stay. Maintaining a peaceful and comfortable environment is important to us, and we regret falling short of your expectations in this regard. Your feedback regarding the smell is noted, and we will take steps to address it to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to provide a better experience for you in the future.Sincerely, Julie ToscanoGeneral Manager

Dear Jose,Thank you for the 5-star rating. We aim for 100% guest satisfaction, and it's gratifying to know you were so pleased. We are committed to offering our guests an excellent mix of comfort, convenience, amenities, and value, and it seems you concur. Should your travels bring you back to this area, we hope you will choose to stay with us again. Serving guests like you makes being in this business truly delightful.Sincerely, Julie ToscanoGeneral Manager

Dear Bonnie,Thank you for your positive feedback and for choosing to stay with us! We're thrilled to hear that our staff was helpful, the rooms were very clean, the food was great, and you enjoyed a peaceful stay. We appreciate your review and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Julie ToscanoGeneral Manager

Dear David,Thank you for your feedback and positive rating. We're glad to hear that you found our breakfast area well-kept during your stay. Maintaining a clean and inviting environment for our guests is important to us, and we appreciate your recognition of our efforts. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We hope to welcome you back again soon!Sincerely, Julie ToscanoGeneral Manager

Dear Stephanie,We apologize for any disappointment you experienced with the condition of your room and cleanliness standards during your stay. Our goal is to provide comfortable and well-maintained accommodations for all our guests, and we regret falling short in this instance. We appreciate your feedback regarding the location and will take it into consideration as we strive to improve our offerings. However, we're glad to hear that our staff provided friendly and efficient service during your check-in process. Your comments will be shared with our team to ensure we address any areas needing improvement. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Julie ToscanoGeneral Manager

Dear Brenda,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Julie ToscanoGeneral Manager

Dear Brenda,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had such a positive experience with our staff, especially Brenda, who checked you in and made you feel welcome. Your loyalty means a lot to us, and we're honored to be your preferred choice of hotel in Bakersfield. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Julie ToscanoGeneral Manager

Dear Eric ,Thank you for the 5 out of 5 rating! We're thrilled to hear that you found our accommodations to be nice, especially considering the price. Providing value to our guests is important to us, and we're glad that you had a positive experience during your stay.We look forward to welcoming you back for another enjoyable stay!Sincerely, Julie ToscanoGeneral Manager

Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Julie ToscanoGeneral Manager

Dear Teresa,We're grateful you took the time to rate your stay at our hotel. Should you have any suggestions that could elevate our guest satisfaction score from 4 to 5, we would love to hear them. Your patronage is highly valued.Sincerely, Julie ToscanoGeneral Manager

Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by the noisy HVAC unit and the TV cable selection. We'll address these issues promptly to enhance your future stays. Additionally, we'll ensure thorough cleaning to remove any leftover residues in the tub. We're glad you enjoyed the breakfast and found the unit accommodating. We appreciate your insights and hope to exceed your expectations on your next visit.Sincerely, Julie ToscanoGeneral Manager

Dear Yahaira,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Julie ToscanoGeneral Manager

Dear Christos,We apologize for the disappointing experience you had during your stay. It's regrettable that you encountered issues with the condition of the building and rooms, as well as disturbances from other guests. Ensuring a comfortable and peaceful environment for our guests is paramount, and we apologize for falling short in this regard. Your feedback regarding the condition of the carpets and bathrooms will be addressed as we continuously strive to improve our facilities. We appreciate your honesty and apologize for any inconvenience caused. We hope to have the opportunity to better serve you in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Zenaida,Thank you for your perfect rating! We're thrilled to hear that you had a positive experience with our friendly staff. Providing excellent service is a top priority for us, and we're delighted that our team made a positive impression on you. We appreciate your feedback and hope to welcome you back for another fantastic stay in the future!Sincerely, Julie ToscanoGeneral Manager

Dear Jessica, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Kathleen CoxGeneral Manager

Dear Joel,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Julie ToscanoGeneral Manager

Dear Chandra,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Kathleen CoxGeneral Manager

Dear Kimberly,Thank you for your perfect rating! We're thrilled to hear that you enjoyed everything about your stay with us. Providing a memorable and pleasant experience for our guests is always our goal. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Gurveer,Thank you for your perfect rating and kind words! We're thrilled to hear that you received amazing customer service during your stay with us. Providing exceptional service is a top priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic experience in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Victoria,We're thrilled to hear about your positive experience! Ensuring a clean and spotless environment for our guests is a top priority, and we're delighted that you found our property amazingly clean. Additionally, we're glad that our employees, especially the front desk staff, went above and beyond to meet your needs. Your satisfaction is our utmost priority, and we appreciate your kind words. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Kathleen CoxGeneral Manager

Dear Barbara,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Julie ToscanoGeneral Manager

Dear William,Thank you for your stay. We're delighted to hear that Rose at the front desk provided you with excellent service and that you found our lounge calming. We're also pleased to know that you enjoyed the breakfast with real utensils. However, we apologize for the inconvenience caused by the elevator not working, especially given your location on the third floor. Your comments are valuable to us, and we will address the elevator issue with our maintenance team to ensure it is resolved promptly. Please visit us again.Sincerely, Kathleen CoxGeneral Manager

Dear Thomas,We sincerely apologize for the inconvenience and frustration caused by the unexpected charges and the allegations of pet stains. We understand your concerns and assure you that we take such matters seriously. Your feedback is crucial to us, and we'll investigate this issue thoroughly to ensure that our billing practices are fair and accurate. We hope to have the opportunity to regain your trust in the future. Sincerely, Kathleen CoxGeneral Manager

Dear Dawn,We're deeply sorry to hear about your disappointing experience during your recent stay. It's concerning to learn about the condition of the property and the issues you encountered with cleanliness and amenities. Please accept our sincerest apologies for any inconvenience or discomfort you may have experienced. Your feedback is extremely important to us, and we will address these concerns with our team to ensure that necessary improvements are made promptly. We hope to have the opportunity to regain your trust in the future. Sincerely, Kathleen CoxGeneral Manager

Dear Richard,Thank you for your feedback. We're pleased to hear that you had a positive experience overall. However, we apologize for any inconvenience caused by the parking charge. Your feedback is valuable, and we will review our policies to ensure they align with our guests' expectations. We appreciate your understanding and hope to welcome you back for an even better stay in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Cisneros,Thank you for your stay. We're thrilled to hear that you found our hotel to be a great place for families! Creating a comfortable and welcoming environment for our guests, including families, is a top priority for us. We appreciate your feedback and look forward to welcoming you and your family back again soon!Sincerely, Kathleen CoxGeneral Manager

Dear Rose,Thank you for your positive feedback. We're delighted to hear that you found our service efficient and friendly during your stay. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Kathleen CoxGeneral Manager

Dear Jeffrey,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Kathleen CoxGeneral Manager

Dear Guest,We're deeply sorry to hear about your experience during your stay with us. Ensuring a clean and comfortable environment for our guests is a top priority, and we regret that we fell short in this instance. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure that necessary improvements are made promptly. We hope to have the opportunity to welcome you back for a much-improved stay in the future. Sincerely, Kathleen CoxGeneral Manager

Dear LYNETTE,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Kathleen CoxGeneral Manager

Dear Dean,Thank you for your feedback, and we apologize for any inconvenience you experienced during your check-in. Providing prompt and attentive service to our guests is a priority for us, and we regret that you had to wait while our staff finished their conversation. Your comment will be shared with our team to ensure that we are always attentive to our guests' needs. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Sandra,Thank you for your positive feedback! We're glad to hear that you enjoyed our hotel's location. We hope to see you again soon!Sincerely, Kathleen CoxGeneral Manager

Dear Emily,Thank you for your positive feedback and high rating! We apologize for the inconvenience caused by the elevator being down during your stay, especially since your room was on the 3rd floor. Your comments will be shared with our maintenance team to ensure prompt resolution of any issues in the future. We appreciate your understanding and hope to provide an even better experience during your next visit.Sincerely, Kathleen CoxGeneral Manager

Dear Seung jin,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Kathleen CoxGeneral Manager

Dear Maribel,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Kathleen CoxGeneral Manager

Dear Alexander,We're delighted to hear that you had a great stay with us and enjoyed our breakfast offerings! Providing a pleasant experience for our guests is our priority, and we're glad to know that we met your expectations. Thank you for taking the time to share your positive feedback, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Robert,Thank you for your feedback and positive rating. We're pleased to hear that you found our property conveniently located and that you found the room and eating area clean. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Kathleen CoxGeneral Manager

Dear Shelley,Thank you for your perfect rating and fantastic feedback! We're thrilled to hear that you had a great stay with us and that you enjoyed our convenient location, amenities, and services. It's wonderful to know that you found our fitness room and pool great, and that you appreciated our hot breakfast and complimentary offerings like coffee and cookies. We're delighted that you enjoyed the amenities in your room, including the jetted tub, huge TV, and convenience of a microwave and fridge. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Kathleen CoxGeneral Manager

Dear Maurlice,Thank you for your perfect rating and fantastic feedback! We're thrilled to hear that you found our hosts very helpful and enjoyed the fresh cookies and hot breakfast during your stay. It's wonderful to know that you also enjoyed the amenities in your king suite, including the jacuzzi. Providing great value for our guests is always our aim, and we're delighted that you felt we achieved that. We can't wait to welcome you back for another enjoyable stay with us!Sincerely, Kathleen CoxGeneral Manager

Dear Maria,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Kathleen CoxGeneral Manager

Dear Wanda,Thank you for your feedback. We're pleased to hear that our location suited your needs and that we were able to address the noise and plumbing issues promptly. We apologize for any inconvenience caused by the room odor and will investigate further. We appreciate your stay and hope to welcome you back for a more comfortable experience.Sincerely, Kathleen CoxGeneral Manager

Dear Candice,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Kathleen CoxGeneral Manager

Dear Carl,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Kathleen CoxGeneral Manager

Dear George,We apologize for the inconvenience you experienced with the hot water during your stay. Your loyalty over the years is greatly appreciated, and it's disheartening to hear that your recent experience did not meet your expectations. We understand the importance of a comfortable stay, and we regret any inconvenience caused by the water heating issue. Your feedback is valuable, and we will address this matter promptly with our team to ensure improvements are made. We appreciate your longstanding patronage, and if you have any further concerns or suggestions, please feel free to reach out to us.Sincerely, Kathleen CoxGeneral Manager

Dear Mark,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Kathleen CoxGeneral Manager

Dear Sonia, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Kathleen CoxGeneral Manager

Dear Rodrigo H,Thank you for your feedback and for rating your overall experience positively. We apologize for the inconvenience of your room not being ready upon check-in. Your satisfaction is important to us, and we appreciate your understanding. We'll take your comments into consideration to improve our check-in process and ensure a smoother experience for our guests in the future. If there's anything else we can assist you with, or if you have any further feedback, please feel free to let us know. We hope you had an enjoyable stay overall and we look forward to welcoming you back in the future!Sincerely, Kathleen CoxGeneral Manager